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“Great hotel, in a great location and lovely staff!” 5 of 5 stars
Review of Ueno Touganeya Hotel

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Ueno Touganeya Hotel
3.0 of 5 Hotel   |   3-17-5 Higashi-Ueno, Taito 110-0015, Tokyo Prefecture   |  
Hotel amenities
Ranked #9 of 98 Hotels / Ryokan in Taito
4.5 of 5 stars 237 Reviews
London, England, United Kingdom
Top Contributor
79 reviews 79 reviews
15 hotel reviews
Reviews in 26 cities Reviews in 26 cities
24 helpful votes 24 helpful votes
“Great hotel, in a great location and lovely staff!”
5 of 5 stars Reviewed August 24, 2013

This hotel was amazing and in a super location. We arrived at around 6:30am so was very early for check in. Not a problem, they allowed us to check our bags easily and did their best to make up our room so we could check in a couple of hours before the usual time.

While we waited, we walked to Ueno Park where there was loads of things to see and do. Then the market area was just a short walk too. Getting around Tokyo from here was very easy. Ueno Station is literally just around the corner and it links to all the major area's very easily.

It was great to have so many things to do near the hotel though if we didn't fancy travelling that day.

The staff at the hotel were very friendly and helpful, spoke good English and ensures our room was kept very clean. The room was small, but you are in Tokyo so this is to be expected. The bathroom was immaculate and had a great selection of toiletries.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TouganeyaHotel, Front Office Manager at Ueno Touganeya Hotel, responded to this review, September 7, 2013
Thank you very much for taking the time to write us feed-back.
We are pleased that you were satisfied with our check in procedure.
We sincerely appreciate your kind words about our service.
Our staff will continue to try to improve our hospitality.
We look forward to welcoming you back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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237 reviews from our community

Traveler rating
    98
    116
    20
    2
    1
See reviews for
43
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Thai first
  • Any
English first
Vancouver, Canada
Contributor
13 reviews 13 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed August 17, 2013

Small room but price is reasonable for Tokyo, and it was clean. Hotel is on a side street, one block from subway exit 2 (turn left and then left again then right), so it is very quiet. Since the hotel is very near Ueno Station, one can take the Keisei Skyliner express train from Narita Airport and be at the hotel in about 1 hour. Clean and well-maintained. Owner was so helpful.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TouganeyaHotel, Front Office Manager at Ueno Touganeya Hotel, responded to this review, August 31, 2013
Thank you very much for your feed-back.
We are glad that you found the hotel in a convenient location and you felt comfortable during your stay.
Thank you for kind comments about our owner.
He was very glad to hear your comments.
We will continue to provide the best service for our guests.
Our staff hopes to see you in your next opportunity when you visit Tokyo.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed August 5, 2013

Room was quite small. Very little walking space but the room is shaped so that it can still fit one large and one small luggage opened up by the side of the room. Toilets are the pre-fab japanese toilets with the electronic toilet seats. It wasn't very cramped and quite well laid out. Having a tub to soak in after a long day of walking is great. The bed is comfortable (double room) and they provide 2 pillows which are a bit harder than normal hotel pillows. That said, they're not very uncomfortable. Previous reviews say that one can request for a softer one at the front desk. The air conditioning works great but unlike the lights that can be switched from the bed, the it can only be controlled on the wall panel. The hotel itself is small and the door to your room is rather short which is quite funny. Imagine a hobbit hole if you're taller than 6 feet. The area is very quiet at night and the room is completely silent at night. Great for a good nights sleep but may be a bit weird for city-dwellers who are used to hearing some noise when going to sleep. The neighborhood has a lot of restaurants and it's good to see that locals do come and patronize so feel free to walk around and check out the small tavern-like shops. Be aware that most of them only open at 5pm but there is one place near the hotel that is open for breakfast (you will see it when you get off the escalator from the bridge). All in all this is a great hotel which I would come back to.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TouganeyaHotel, Front Office Manager at Ueno Touganeya Hotel, responded to this review, August 13, 2013
Thank you so much for taking the time to give us feedback regarding your stay at our hotel.
We will take note of your comments and try to provide a more comfortable experience for our future guests.
We are pleased to hear that you enjoyed the neighborhood and saying that you would come back to our hotel.
Our staff is looking forward to welcoming you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
1 review
5 of 5 stars Reviewed July 24, 2013

Our (my wife and myself) recent trip to Japan was abruptly cut short upon news of the death of my mother-in-law. The need to catch the first flight home was inevitable. Naturally, our anxiety and impatience ran rather high. However, the management and staff at this hotel was extremely helpful and kind. Their conscientious attitude and mannerism was impeccable. Prior to the sad news, they had already indulged our numerous inquiries (as to directions, fine dining etc.) and had even upgraded our room. So, what was destined to be a bitter end became a bit of a bitter sweet memory for us. We intend to have another trip to Tokyo & Hokkaido and will definitely be staying in this hotel again.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TouganeyaHotel, Front Office Manager at Ueno Touganeya Hotel, responded to this review, July 28, 2013
We remember that it was very difficult situation for you.
We sincerely appreciate your saying to stay again our hotel.
Our staff welcomes you back and we would like to support your trip as best.
Thank you so much for your consideration.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wellington, New Zealand
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 23, 2013

Japan is such a friendly country to visit, the scenery beautiful & it's people very efficient. We were through immigration, collected our bags and through customs, plus purchased our skytrain tickets and arrived in Ueno within an hour of landing in Tokyo. Ueno is a 41 minute train ride from Narita airport. Touganeya hotel is easily found if you follow the underground exit past JR station & come up on the underground elevator, approx 10 minute walk. The hotel is about 70 meters from here athrough the alley beside the elevator. Touganeya hotel is very clean, in a quiet location, the staff very helpful & friendly. The room was quite small but very functional. They provide travellers with toothbrush, soaps, slippers & clean kimono daily. We thoroughly recommend the hotels Japanese breakfasts. The hotel is very handy to all rail services & Ueno park.

Room Tip: Go for non smoking
See more room tips
  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TouganeyaHotel, Front Office Manager at Ueno Touganeya Hotel, responded to this review, July 3, 2013
Thank you very much for staying at our hotel and writing such a detailed review.
We are delighted that you had a comfortable stay.
We will continue to provide the most comfortable rooms we can.
Our staff is glad that you would recommend our Japanese breakfast to others.
Our restaurant prepare grilled fish ,which is supplied from Tsukiji market.
We welcome you back and wish you all the best.

P.S. we introduced the 24 hours BBC news channel in June.
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Tokyo
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 18, 2013

I stayed in this hotel for 3 nights. The room was very small (OK for one person, for two it might be a bit tight) but very clean and with all the comfort that you would expect. Staff at the front-desk speak reasonable English and are happy to help planning your stay in Tokyo.

The hotel is located very close Ueno train station from where you can easily access most of Tokyo and many Japanese cities. (Japanese) breakfast is tasty and reasonably priced, dinner at the hotel restaurant is at normal Tokyo price levels.

Overall I enjoyed my stay and would definitely come again.

  • Stayed June 2013, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Easytobook.com

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TouganeyaHotel, Front Office Manager at Ueno Touganeya Hotel, responded to this review, June 28, 2013
We are delighted that you had a comfortable stay in our hotel.
Thank you for inquiry during your stay and we are happy to help you in any way possible.
Our staff is glad you enjoyed breakfast and dinner at the Japanese restaurant.
The Ueno Touganeya member appreciates you considering staying at our hotel again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zürich, Zurich, Switzerland
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 14, 2013

Overall experience could not have been better. We traveled in January, so I'm a bit late with this. Location is perfect for a Tokyo central base stay. Train station and Keisei super close. Wife and I knew nothing of Japan - but this hotel made everything come together and work. Staff was super friendly, spoke English, and did everything they could to make us comfortable - they even gave us umbrellas, which we brought home as souvenirs. Here's two tips I don't think i saw on TA when we booked our rooms: 1. With a little searching, you can find turn-by-turn walking directions from Keisei station to the hotel, which is great when you're tired and the street system is so different. 2. Their is a Lawson right around the corner, just in case you want a small pastry instead of fish for breakfast. Definitely going back to Tokyo, and definitely staying here again.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Touganeya, フロント オフィス マネージャー at Ueno Touganeya Hotel, responded to this review, April 19, 2013
Thank you very much for your kind review.
We are glad that we could provide information about Japan for your first trip and you felt comfortable during your stay.
We are pleased that you cherish those umbrellas even now.
Thank you so much for saying for staying at our hotel again.
We look forward to the opportunity to welcome you back in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ueno Touganeya Hotel

Address: 3-17-5 Higashi-Ueno, Taito 110-0015, Tokyo Prefecture
Location: Japan > Kanto > Tokyo Prefecture > Tokyo > Taito
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Restaurant Wheelchair access
Hotel Style:
#3 Family Hotel in Taito
#5 Romantic Hotel in Taito
Price Range (Based on Average Rates): $
Hotel Class:3 star — Ueno Touganeya Hotel 3*
Number of rooms: 55
Official Description (provided by the hotel):
Free Wi-Fi in all rooms. ... more   less 
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Also Known As:
Touganeya Hotel Taito
Ueno Touganeya Hotel Tokyo, Japan

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