We visited Japan on a 25 days trip and visited the Ueno branch of the store to ask for a prepaid SIM card that we could use during the trip. They recommended as a B-mobile card that they did not activate for us as the company phone was out of business times that day.
Afterwards we just found out that as visitors it was impossible to activate the card. You need a Japanese permanent address, and a Japanese translator to go through the web page, as well as some other data. Further than that, they even sold us and LTE card for a 3G mobile.
We return to the store and asked for a refund, but they told us that the card was open so they could not do it. Even when the card had not been activated. Even when they sold it to us knowing that we were visitors not residents.
We filled in a complaint sheet and they answered us the same one. We can not return the unused and unwanted sim-card the trickily sold to us. Take care on this shop!
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