On the night of 20 Dec 14, 2000H, we arrived at the room but realised that it was not locked. This means that the housekeeper did not lock the door after cleaning up. We are unable to check if any information was stolen from our devices. Regardless, this reflects very badly on the reputation of your hotel. Such security lapses can be very dangerous, what happens if someone plants something dangerous inside? What if someone steals private information from my room? Your hotel failed to perform the most basic function of a hotel - a safe environment for customers to rest. Leaving the doors unlocked is not just the fault of the housekeeper, but also on the security team, who did not realise that the door was unlocked for hours despite captured on the security camera. Failure to patrol the hallways and the lack of supervision by the management are contributing factors as well. This is a very bad reflection on the entire management system.
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- Also Known As:
- Washington Hotel Tokyo
- Shinjuku Washington Hotel Main Tokyo