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“Location, location, location” 5 of 5 stars
Review of Keio Plaza Hotel Tokyo

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Keio Plaza Hotel Tokyo
4.0 of 5 Hotel   |   2-2-1 Nishi-Shinjuku, Shinjuku 160-8330, Tokyo Prefecture   |  
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Ranked #8 of 72 Hotels / Ryokan in Shinjuku
4.0 of 5 stars 1,888 Reviews
San Jose, ca
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
27 helpful votes 27 helpful votes
“Location, location, location”
5 of 5 stars Reviewed May 1, 2009

From the airport, Toyko is a few hours away. My husband and I had three large luggage which was difficult getting out of the subway because there was no elevator or escalator in that particular stop.

As for the location: Nice lobby. close to subways, department stores, malls, small udon restaurants, even Krispy Creme donuts which had a long line daily. Easy walk to other places. No convenient restaurants around. It was a short walk to this hole in the wall udon place for breakfast. I could not read the menu but they have those plastic recreation of the actual dish. It helped! We were jet-lagged so we were wide awake and hungry. Everything was closed so we opted for udon which was the only thing open. I dont recall if they had room service. I dont think so.

Room: The best mattress ever! Very comfortable. The bathroom was your usual clean sterile space and with wonderful amenities (ie. they gave headbands, combs, shavers, etc) replenished each night. Great views of the city and mountains.

Area: safe area. Quiet at night but not a far walk to nightlife.

Overall, I would definitely stay here again. Although I may also consider getting a hotel near Roppingi Hills. An area that is more expensive but may be worth looking at since there was also a lot of shopping and restaurants in that area. BUT, if youre in a above average budget, this is the place. You can always take a taxi or subway to Roppingi. Great stay!!!

  • Stayed May 2007, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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west midlands
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 21, 2009

We stayed at the Keio Plaza for 5 nights 14-19 April 2009. I did lots of research before I picked this hotel and it paid off. Hotel was brilliant, spotlessly clean. The staff couldn't be more helpful. Toiletries were topped up everyday. They even included scrunchies and cotton buds! Although the hotel is huge, we never heard any noise from our neighbours. We stayed on 35th floor of North Tower in a Plaza Premier room which was really comfortable. We only ate in the Jurin restaurant twice - once for an early morning breakfast before a trip (it opens at 5.00 am) and once for coffee & a cake after a tiring day. As other reviewers have stated, it is expensive to eat anywhere in the hotel, but everything was deliciously cooked so can't fault that! We had tempura at the Keio dept store the first night which was really good and much cheaper than other restaurants. Also, there's a Sizzler and Starbucks directly opposite the hotel for those who don't feel quite so adventurous.

We had transfers arranged from the airport through our travel company, but for those booking independently it really couldn't have been easier. The Limousine Bus desk is immediately you come out of arrivals with your luggage, and the bus stops are easy to understand in both Japanese & English and right outside the terminal. They arrive absolutely on time. There was a desk at the hotel where you could book your Limousine Bus back to Narita, so it really took any worries out of it.

On the walkway to Shinjuko Stn there are loads of places to have breakfast - be adventurous -we had some fantastic things that I have no idea what they were!

Shopping for souvenirs was hard. All the dept stores seem to stock designer stuff and simple things for my teenage daughters were harder to find. The lane that runs up to the Senso-ji Shrine is full of souvenir shops but they really hike the prices. Having trawled around various stores, etc, we eventually bought our souvenirs at the hotel gift shop which had a very good selection of kimonos, t-shirts, paintings and the like and was actually way cheaper (and tax free!). If you wait until you get to the airport you will pay more!

Use the Subway to get around. There's a stn right ouside the hotel, or you can take a 5 minute walk to Shinjuko which has more options. We never waited more than 5 minutes for a train. There are English and Japanese announcements on all the trains and exits from the stations together with maps to show where you are. We bought a PASMO card which we just topped up when it ran out and then got a refund on our last day, so brilliant value!

There's loads to see and do - here's some of the things we did, to give you a taste! Go to observatory on the Met Government Building opposite the hotel - South daytime, North at night, for great views (makes you appreciate how immense Tokyo is). Visit Senso-ji shrine for good photos but a bit touristey, take a ride on the river boat down the Sumida River to Odaiba where you can shop, eat, go to Mega Web - Toyota car showcase and take a ride in a driverless car, visit the Museum of Emerging Technology at Odaiba and see Asimo, world's most advanced robot. Eat out at Rappongi Hills for big choice of bars, restaurants, cinema, etc. Take your life in your hands when you visit the fish market - absolute mayhem! Walk in the gardens of the Imperial Palace for some tranquility. If you can get outside Tokyo, go to Mt Fuji. We went on a daytrip where we saw and did loads, but felt it was very rushed (I got told off for being 5 minutes late back to the bus - the cashier at the restaurant we stopped at for lunch disappeared when it was time to pay the bill and I couldn't just go without paying!

I thought 5 nights would be enough, but I think we could easily have filled 2 weeks which would have enabled us to get outside Tokyo as well.

So have a fab time - Keio Plaza is a brilliant hotel, and Tokyo is amaaaaaazing!!!!!!!

  • Stayed April 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Switzerland
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed April 20, 2009

Choosed this hotel during my last stay in Japan with my partnerfor a 3-night stay.
I found it on a website showing all best places to stay at in Tokyo at very good rates... I was surprised indeed as the rate was around 120USD per night whereas in our room I found a leaflet containing the actual rates in case of no early reservation: 400USD per night for the same room! So you have to reserve it early on the web.
Entrance hall and floors, restaurant, salons, facilities, etc. of a very grand standard. The staff is very friendly and helpful, they do their best to speak English and do it well.
The staff who brought our luggage into the room explained everything and was very keen to help us and answer any question. He friendly asked "is it your 1st stay here? is it for a special occasion?"... a very caring guy! Newspapers were brought to our room every morning. Everything in the hotel was perfect (bathroom, clean bed, panoramic view from the window on the skyscrapers around us in Shinkuju). Well located near the busy Shinjuku station area. Many restaurants inside and a relaxing salon on the very top of the building with free chocolate cakes, drinks, massage chairs, newspapers and a great view to enjoy. A first choice hotel!

  • Stayed November 2008, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Usa, Japan
Contributor
18 reviews 18 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed April 13, 2009

My husband and I stayed here for 10 nights, paid ~ $300/night. Like some others have mentioned, get the Plaza Premier room. It is just like the pictures so I am not even going to bother to post any plus it has a separate check-in area. It is a large gorgeous room. Ours showed a little wear but didn’t affect our love of it. Large closet, great shower & toilet, awesome Shinjuku view, comfy bed, clean and quiet room, excellent super quick service (extra towels, etc.) and excellent location close to the train station. Loved the free green tea and hot water heater for drinks plus a free bottled water daily.

Only drawback and reason it did not get a 5 is as others have mentioned, there is no temperature control in the winter. Room was warmer than I would have liked and made it difficult to sleep even with the “fan” provided. It is really a shame because otherwise, a perfect hotel. I don’t give praise lightly.

Hotel is super easy to get to from Narita. Just take the bus. You never even touch your luggage. The bellman our waiting with carts the moment you step off so if you have a lot of luggage like us, it is not a problem at all.
If you hate smoke like we do, thought I’d mention that all Starbucks are non-smoking and our favorite place to eat, an Udon chain named Hanamaru, is also smoke free. There is a Hanamaru close to the hotel on the way to the station. Sign is bright orange but in all kanji (I think). You can ask the front desk to tell you where it is and write down the kanji if you do not read Japanese. Very good and inexpensive.

Don’t eat at the hotel. It is expensive and underwhelming. We ate there a few times. There are tons of reasonable great places nearby. For the best “real” Japanese breakfast, go to “Beef Bawl” (yes “Bawl” not Bowl) a two block walk towards the station. It has the best traditional Japanese breakfast. You pay the vending machine (pick the picture of item you want) then take the coupon to the counter where they will make it. They don’t really speak English but it is fun and very good. Plus non-smoking too!! Don’t be shy, the vending machine restaurants are a must. E-mail me if you want detailed directions. We also ate many meals at the department stores and convenience stores like 7-11 and Lawsons. We love onigiri.

Tokyo is so much fun and Shinjuku is a great area to be based in.

  • Stayed December 2008, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reading
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed April 12, 2009

Stayed at the Keio for 7 nights in April 2009, the hotel is HUGE, two vast towers, we stayed on the 30th floor, South tower, our view was directly in front of the government buildings and in the distance Mt Fuji on the first clear day. The room was big with a meduim sized bathroom, there was a separate bath and shower cubicle which was excellent. The toilet was amazing, an electronic extravanganza! The bed was huge and very very comfortable. I am led to believe the rooms in the North Tower are more plush but mine was absolutely fine. The hotel staff were universally delightful and the restaurant choice is mind boggling (19!). One tip, have a drink at night in the Polestar bar on the 47th Floor of the North Tower. The views are immense. Tokyo is the best city I have ever visited and the Keio is a great hotel. Tochomae Metro station ( EXIT 6 ) is 3 minutes away and much better for access than going into Shinjuku station which is the worlds busiest station and absolutely vast. We took the free bus to/from Disneyland which was excellent too. Word of warning Narita is about 1hr and a half hours away and after a 12 hour flight thats all you need!, IF you can, fly into Haneda instead about 30 mins away.

Cant wait for next visit.

  • Stayed April 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Killinchy, United Kingdom
Top Contributor
80 reviews 80 reviews
48 hotel reviews
Reviews in 46 cities Reviews in 46 cities
104 helpful votes 104 helpful votes
5 of 5 stars Reviewed March 27, 2009

We stayed in a 23rd floor (great view!) South tower room for a week in march. I have to say i absolutely loved this hotel, one of the best places i've ever stayed. The staff were so helpful and efficient and i thought the room was great. Typical japanese cyber toilet!, ionic hairdryer, toiletries plus toothbrushes, razor, hairbrush, hairbands, cotton buds, anything you could want. There was a hot water boiler thing and green tea provided but the shop had coffee and milk you could have put in the fridge if you wanted. You also got a Yukata (japanese-style bathrobe) and slippers to lounge around in. There was a safety deposit in the room and a newspaper appeared under the door every morning. The little convenience shop seemed to be always open and had pretty much everything, drinks, ice cream, gifts, toiletries etc and was very reasonable. We didn't eat in any of the hotel restaurants as they were quite expensive but the breakfast in the glass court every morning was excellent, selection of breads, yoghurt and fruit purees, loads of fruit, cereals, juices, hot food didn't look so great but everything else was gorgeous. We had to eat in the Jurin American breakfast the last morning because we were leaving so early, it wasn't as nice as the glass court, but still not bad. They also gave out free umbrellas if it was raining to borrow for the day, just ask for one at the bell captain's desk. There was a free Disney bus as well, we went to Disney Seas one day which was very good, the bus is free but you do need to book a place on it in advance at the Bell Captain's desk. I have absolutely nothing i can possibly give as a bad point, great location in Shinjuku, near the metro and trains, loads of restaurants, the government building across the road has a free observation deck on the 46th floor as well. Loved it and will definitely stay there again if/when i go back to Tokyo

  • Stayed March 2009, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Perrine, Florida
Top Contributor
67 reviews 67 reviews
55 hotel reviews
Reviews in 47 cities Reviews in 47 cities
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed March 26, 2009

I stayed here while running the Tokyo marathon and sightseeing. The location in relation to the marathon and major transport could not have been better. The hotel itself is your standard business class hotel. I have no complaints about the service and the room itself was nice. For the price I thought it could have been a little less "used." Mind you the room was perfectly clean and housekeeping did a nice job each day, but it showed a little wear. The polish is definitely off. I probably wouldn't stay here again mainly because of the price but I was very happy with the location, the neighborhood and the room.

  • Stayed March 2009, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Keio Plaza Hotel Tokyo

Address: 2-2-1 Nishi-Shinjuku, Shinjuku 160-8330, Tokyo Prefecture
Phone Number:
Location: Japan > Kanto > Tokyo Prefecture > Tokyo > Shinjuku
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotel in Shinjuku
#5 Family Hotel in Shinjuku
#5 Business Hotel in Shinjuku
#5 Romantic Hotel in Shinjuku
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Keio Plaza Hotel Tokyo 4*
Number of rooms: 1438
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Also Known As:
Keio Plaza Shinjuku
Keio Plaza Hotel Tokyo Shinjuku

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