I don’t intend to say Hilton Tokyo is a bad hotel, just that it didn’t manage to reach the very high level of typical Asian 4/5 star hotel. So expectations were higher than what I received. Three star review is probably little bit too strict, but on the other hand there quite much better hotels in my four star review list so cannot go higher… As a concrete example Hilton Osaka was clearly better in many aspects.
Location is surrounded by high office buildings, main restaurants/bars/shops are in the other part of Shinjuku (~15min walk). There are some restaurants in the basement of the building next door though (multiple Japanese, Burger King, Italian place, Indian place and a very decent Kirin bar).
There’s a complimentary shuttle bus to Shinjuku station but its completely reasonable distance to take a walk.
Had a junior suite in 17th floor. Room was clearly bigger than a regular one, based on floor plan it was almost double the size. So certainly enough for me as a single traveler. Room was very clean and had been renovated some time ago. Bathroom on the other hand did show some signs from 80s. TV was a smallish LCD screen and there was the normal equipment such as safe box.
I didn’t notice any particular Japanese theme in the hotel, except in the room windows there curtains were replaced by traditional looking wood/rice paper blinds. Which was small but nice touch.
Service was not quite up to the normal very high Asian luxury hotel standards. For example according to the normal Hilton rules a HHonors Diamond member is always allowed to use Executive Lounge, regardless of whether staying in Executive Floor or not. That was not the case in this hotel, I was asked to choose between lounge access and buffet breakfast. This might sound like very minor thing, but those minor things are really the ones making difference in this level between 4/5 star hotels. Oh and didn’t receive any upgrade either (didn’t expect one though).
Lounge was rather large and had quite good offering, including cocktails (between 6pm and 8pm). Instead of champagne they were serving sparkling wine, rather unusual I have to say in this kind of executive class lounge.
Breakfast downstairs didn’t officially start until 06:30, but we had to leave every morning at 06:30 in order to catch the train to the other side of huge Tokyo city for business meetings. So we came in already at 06:00 and ate whatever was available then, normally everything but hot food was already in place. There were quite many other people doing the same, so perhaps an official start at 06:00 would be in order based on demand?
Tried the lobby restaurant once, Hilton Burger was very average and quite expensive. Beer was very expensive. Breakfast was, on the other hand, quite good with very extensive selection. So no complaints there.
Didn’t try pool or gym so cannot comment them.
Value for money was not the best here since hotel is quite expensive!
Would I return there?
If I’m ever in Shinjuku area again I could consider returning, but would certainly look for other alternatives first
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.