We stayed here to spend one night on the town while visiting family in Tokyo. It is convenient to the Shinjuku station but the issue is, when we went to walk around until our room was ready, we ran into a number of homeless people. Then we went into our room and behold, we had a view of the tent city. The rooms were nice and cozy and clean. My husband would advise that if you are not used to a group bath in Japan, that this hotel is mostly full of Japanese so they have no issues with sitting butt check to butt cheek in a group hot tub. He as the only westerner, so he did the polite wait 5 minutes and leave, but he much preferred the option of a private bath to rent.
The business office was wonderful shipping some items for us and we had a business lunch with a client form the U.S. at their restaurant which was quite good.
a room away from the main street
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for your 4/5 review however I am rather perplexed with your comments on a tent city and the view of the tent city from the hotel.
Shinjuku Chuo Park is located approximately 300 meters from the hotel directly adjacent the Hyatt Regency and Park Hyatt. There are homeless people in the park however there is definitely no tent city and they pose no risk whatsoever to residents or guests. Tokyo as one of the largest city's in the world has homeless people in all areas of the city much like New York, London, Paris or Beijing.
I would however like to confirm for readers of this forum that the hotel has a view of the park but from 11-38 stories up and 300+ meters away with trees and other buildings there is no view of people using the park. The Tokyo Metropolitan Government and other organizations also work closely with the homeless residents of the city to provide meals and shelter accommodation. Hilton also conducts activities in the park periodically to assist in this cause.
Concerning our fitness center we do have a traditional Japanese bath and this is utilized only naked. The concept of communal bathing is a part of the Japanese culture and this facility is a part of our fitness area on level 5. It is a large area and personal space is always respected. For guests not wanting to experience this all of our guestrooms have full bathrooms with bath and shower.
We thank you for your candid feedback and hope to have the opportunity to welcome you back.
Mr Jamie A Mead
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.