My husband and I stayed at the Hilton Tokyo during the first week of January, 2013. The rooms are spacious (especially compared to other Japanese hotels) with great views of the city. There is an underground tunnel connecting the Nishi Shinjuku station to the hotel; however, it's a several-block walk underground through a near-empty section of the subway. The underground connection is certainly nice, but don't expect the convenience of dashing straight onto the train or walking immediately into a busy section of the station. The Hilton has a free shuttle bus to the Shinjuku station but if you just miss the bus on the half hour, it can feel like a wait when you're anxious to get out exploring the city or waiting to get back to your room after a long day. We had an early morning departure flight and had timed out exactly how long we needed to get to the subway and to Tokyo station to catch the NEX so we were frustrated to find out that the underground connection to the subway was closed in the morning (there were no signs posted about the times and no one could really tell us what time everything opened). There's not much immediately around the hotel - the Hyatt is across the street, as is a Denny's (?!?), but after a fifteen-minute walk around the hotel we gave up looking for an interesting neighborhood and hopped the shuttle to Shinjuku. One of my pet peeves is paying for wifi - (we knew this when we booked so I can't complain too much!) but the reason I mention it is that we really relied on the internet a LOT on our Tokyo trip for subway routes, restaurants, etc., and so the daily room wifi charge added up. Overall, the Hilton met our expectations - great room with excellent service. We were aware of the "cons" I've mentioned above when we booked and after staying at a few hotels in Japan with very small rooms, we wanted the view and comfort that we knew Hilton could offer. However, our travel style is most suited to hotels that are steps from the subway and/or in a neighborhood that is fun to explore. We tend not to spend too much time in our actual room and eat only maybe 1-2 meals at the hotel during our trip. We have no complaints about the Tokyo Hilton (the service really was excellent), but we will probably not stay here again on our next trip to Tokyo. Our bottom line is that we're willing to stay in a smaller room and experience some language barriers during check-in if we're in a more convenient location to explore the city.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for your review and great feedback on our product and service.
The team and I are committed to the highest standards at all times and your recognition is appreciated.
Concerning location all International hotels (Hilton, Hyatt Regency, Park Hyatt and Keio) in Shinjuku are located close to each other on the West side of Shinjuku Station. This is primarily due to the easy access and the quieter environment with wide streets and open spaces. Concerning the Subway the Tokyo Metro Marunouchi Line is only a 2 minute walk from Hilton via underground access and the Oedo line is a 5 minute walk. Walking is definitely a big part of travelling anywhere in Tokyo and the only way to partially avoid this unfortunately is to stay in a business hotel adjacent a major train station.
Our Concierge can also assist with some transport tips making commuting easier. West of the Hilton is Nakano and this area is fantastic to explore and full of Japanese style shops and 1000's of restaurants, bars and other interesting places. Yoyogi, Shibuya, Omotosando and Harajuku are also very convenient to Shinjuku and JR Shinjuku Station is the best place to travel to anywhere in the city. Our shuttle bus runs strictly to a timetable making is very easy to plan your transfer or the station is an easy 10 minute walk.
Wifi is available free of charge in the Hilton Lobby on L1 and L2 and at our Business Centre. In room access is charged at all Hilton Hotels globally and at all comparable hotels in Tokyo.
Thank you again and we look forward to welcoming you back.
Mr Jamie Mead
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.