If the difference between the Mandarin Oriental and the Hilton Tokyo is a half a star there is something drastically wrong with the way things are rated.
The overall check in process was fine until what we were told was an upgrade to a better room (because of our gold status) was actually a downgrade. We booked a king bed non-smoking and were told they had an upgrade for us on a floor with executive lounge access. We entered the room and it was -on an smoking floor - had a double bed , not a king - was cramped and extremely dated - and the bathroom was disgusting
We called downstairs and they tried to tell us that nothing was available to switch us to that night after asking 3 times for the managers email address they then mysteriously had a room to move us to. This room isn't much better. While it has a king bed the carpet is made of cheap felt that's worn the couch is worn as well And the leatherette has a hole in it that someone tried to paint over to make it less noticeable. There are scuff marks all over the floor moulding
and then there is the Bathroom. You can't use the shower normally because the water sprays out of the tub and floods the floor. The bathroom is so dated and grimy that its not worthy of being in even a 3 star hotel.
Then there is the minibar - coca cola is 550 yen pricey but fine.... DONT Go to the buffet and order one thinking it will be priced similarly because its not, it's a whopping 950yen. Seriously.
Do not stay here thinking that its a 4.5 star hotel, because its not and your wasting your money.
- Official Description (provided by the hotel):
- Hilton Tokyo boasts market leading contemporary guestrooms, spectacular bars and restaurants and one of the finest health clubs in the city. Enjoy Tokyo's most popular location - Shinjuku, with easy access to JR Shinjuku Station and direct access from the hotel to the Tokyo Metro (Subway). Follow us on facebook Hilton Tokyo (Official) ... more less
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- Also Known As:
- Hilton Tokyo Hotel Shinjuku
- Hilton Hotel Tokyo
- Hilton International Shinjuku
- Shinjuku Hilton
- Hilton Tokyo Shinjuku