I made a stop over in Tokyo on my way to China to meet friends for a dinner in central Tokyo. Since I am a loyal HHonors Diamond member, this hotel being in the heart of Shinjuku was a natural choice. Narita Airport shuttle had a direct stop at the hotel.
The hotel is solid in most areas, e.g. room, facilities, restaurant service, etc. as many others have reviewed. So I won't repeat here. From my experience, there were 2 areas that can be improved upon:
- Check in: While there was a marked check in line/area designated for HHonors next to the general check in line, it was not in operation at the time of my check in, even though there was a long line of 5-6 parties and no staff inquired if anyone was a HHonors member.
- I had a reservation at the hotel for the airport shuttle in early morning. While the shuttle bus was by the entrance on time and the shuttle bus driver already got all passengers onto the bus, it took 10-15 mins before the hotel staff came out to exchange paperwork with the driver and confirm the passengers boarded from the hotel. The shuttle thus had a late departure.
I would like to reiterate that the aforementioned feedback should be deemed as a tune up point, not a turn away point. The hotel is great all around. I will always go back to the hotel when I visit Tokyo.
- Official Description (provided by the hotel):
- Hilton Tokyo boasts market leading contemporary guestrooms, spectacular bars and restaurants and one of the finest health clubs in the city. Enjoy Tokyo's most popular location - Shinjuku, with easy access to JR Shinjuku Station and direct access from the hotel to the Tokyo Metro (Subway). Follow us on facebook Hilton Tokyo (Official) ... more less
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- Also Known As:
- Hilton Tokyo Hotel Shinjuku
- Hilton Hotel Tokyo
- Hilton International Shinjuku
- Shinjuku Hilton
- Hilton Tokyo Shinjuku