As an expat living abroad, rarely do I find a hotel that reminds me of home, but the Hilton Tokyo nailed it! The bed was a western bed and extremely comfortable, the breakfast was superb, and the concierge was wonderful. We unfortunately only had 24 hours in Tokyo and wanted to make the best of it, and the concierge helped us plan out our activities so that we saw everything on our list.

I stayed in this hotel for four days on the 21st floor. The room was clean and comfortable. The bathroom was a bit out of date, but entirely functional, and when we're talking about Japanese toilets, that includes a few buttons for bum washes, if you're interested. The service inside the hotel is excellent, very much up to five star standards. The breakfast is very good, but can be expensive (¥2,500) if it's not included.

The hotel itself is a 15 minute walk (at least) from Shinjuku Station. There is a shuttle that runs from 8:00 to 21:40. At other hours if you're in a hurry, you're taking a ¥710 cab ride to and from. As my meetings were everywhere but Shinjuku, this wasn't entirely convenient, but the costs of other major hotels outside of Shinjuku were nothing short of outrageous (starting at ¥27,000). Try to avoid booking last minute, because rates only go up from there, into the stratosphere. I booked ¥19,700 per night a month in advance; a week in advance and the rooms were going for ¥90,000!!!

I am an Australian who stayed at the Hilton Tokyo after a ski trip to see tokyo for a few days. I was staying for three days and am often staying hotels that are deemed 4/4.5 star. While I stayed there i stayed in a twin share room with my gf. The overall stay was dissapointing to what I was expecting and at best would give it 3.5 stars. When I checked in they did not have a non-smokers room so I was forced to stay in the smokers room level, which stunk of cigarettes. The bathroom was small and outdated, and the concierge was not particually friendly (perhaps the language barrier, I am not sure for her bad demeanour.) The lobby area only has a handful of chairs to sit on which are usually occupied, so if you want to sit and wait you have to do so in the restaurant. Furthermore if you want wifi you have to be in the lobby to have free access, if you want it in your room you have to pay for it which is poor considering at most hotels it is complimentary. On the plus side, the room had a great view over the city, the bed was very comfortable and large. The best feature was a complimentary bus that ran from the hotel into the shinjuku shopping district which we used very often. Overall though, I would not recomend staying here.

Room 2925 is a Jnr Suite which is a triple + upgrade from the 40,000 Diamond Reward points booking that usually gives you a standard Queen City View room. A pleasing although the room is surprisingly sparse; I am guessing this is just Japanese simplicity.

The receptionist at check-in is not sure whether Diamond members can eat the full buffet breakfast at St George's Bar and suggests I enjoy the complimentary continental breakfast in the Executive Lounge. But I keep my composure and after entering my suite dial concierge and re-ask and they profusely apologize stating of course as a Diamond Member I can enjoy breakfast in the main restaurant. Ten minutes later the chief concierge knocks on my door, bows deeply, and presents my breakfast voucher.

Luckily I held to my guns as the Executive lounge was a real mess - people everywhere, food haphazardly placed on bench-tops; after a quick Asahi Beer, I am out and to the gym.

The gym is state of the art. Excellent facilities with a tennis court, indoor pool, and über relaxing 'ofuro' Japanese bath, spa, and sauna. Heaven.

Breakfast is Hilton standard - excellent and plentiful, served by smiling, 'can-do' staff. It's always a pleasure dining at a Hilton!

After dropping my Express check-out envelope into the box, I catch the 'on-time' 8.32am shuttle to Shinjuku station.