This is my 2nd trip and 2nd time staying at the Hilton Tokyo. This time I traveled with my infant child and they were very accommodating in that respect. They provided a crib for our entire stay which is a great help to us.
The Executive Lounge is one of the best. I love that it is open all day and is very helpful when I am working and my wife is at the hotel that she can go get a snack and relax. I feel the staff tried very hard to accommodate us and work around us having a baby with us. I am a Hilton Diamond member and I stay at this Hilton because of the lounge. They staff also went to great lengths to try and accommodate some foods/snacks for my wife who couldn't eat dairy.
It has a great location relative to Shinjuku.
The executive floor rooms are fantastic and we definitely did not have any complaints with the room. Our first night we were not able to be in an executive floor room and the staff, after asking, found a way to move us onto the executive floor after the first night.
My child has a milk allergy right now.. which means while my wife is nursing my wife can't have milk..or milk products. We understand this can be difficult in Japan to avoid but it is possible. We did explain that she can't have milk, butter, whey, anything dairy. We even have a sign written in Japanese that says this so there shouldn't be any confusion. The staff did try very hard I felt to accommodate this. However at least 2 times she was served food that did in fact have dairy in it. Primarily margarine (which after asking..and confirming with the staff who talked to the kitchen. does have dairy in it) Also she was served a sandwich(two different times) where the bread contained dairy. As I said they did try hard but it just seems like it is such a common allergy problem that understanding that margarine that contains butter/whey..is pretty much milk. No real harm was done other than a child with a tummy ache for a few days..which isn't fun mind you. I don't know if the fault is with the serving staff not asking the right questions or cooks not understanding what dairy free means. It could of been a real problem for someone that has a more serious food allergy. But maybe people that do are more careful and ask more questions? I think we tend to think if we say no dairy that they understand and food items the staff claims are ok to consume are indeed ok.
The nice to of haves??
We found that the hotel did have a few activities such as Christmas hula dancers/singers in the lobby on a couple of evenings. I guess the negative part is we only knew of this as we walked out of the hotel for dinner. Something may of told us about these things in our rooms but we didn't see it. It would of been appreciated if when we checked in, knowing we would be there a week, to have something like that made known to us.
We will still go back to this Hilton as long as the lounge is there anyway. With any luck my child would of outgrown the allergy thing and my wife can eat all those yummy things she wanted to eat but couldn't while she was there.