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“Very Nice Hotel” 4 of 5 stars
Review of Hilton Tokyo

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Hilton Tokyo
4.5 of 5 Hotel   |   6-6-2 Nishishinjuku, Shinjuku 160-0023, Tokyo Prefecture (Shinjuku)   |  
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Ranked #3 of 76 Hotels / Ryokan in Shinjuku
Certificate of Excellence
Los Angeles, California
1 review
“Very Nice Hotel”
4 of 5 stars Reviewed December 15, 2012

The staff in this hotel are so friendly. I made the mistake of booking through Priceline and was placed directly next to the elevator. Needless to say I did not get much sleep, it was very loud. The hotel was booked so I was not able to change my room. This was no fault of the staff. The rooms are clean and the beds are very comfortable. I would recommend staying on one of the top floors, the views are AMAZING! The restaurants in the hotel are good. There is a little something for everyone. I would probably stay here again. The only downfall is the noise, between the elevator and the kids running around above me I did not get much rest. It was very very loud. Do not book through Priceline or websites of the like, they give you a crappy room. However, overall it was a good experience.

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review, December 17, 2012
Dear guest,

Thank you for your great review and I am pleased you enjoyed your stay.

Concerning the elevator this is unusual and my Chief Engineer is investigating and will rectify. The elevator should not disturb our guests and has not been a problem in the past.

Please accept my apologies for this dissapointment and assurance it will not reoccur.

Sincerely

Mr Jamie Mead
General Manager
Hilton Tokyo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,489 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (378)
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Brisbane
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed December 9, 2012 via mobile

The Hilton Tokyo was the first of three hotel we visited in Japan.
The hotel is located roughly 15 min from the Shinjuku station and a free shuttle bus is departing the hotel every 20 minutes which is quite convenient.
The hotel itself is quite large, there must be hundreds of rooms and the lobby is always busy.
If you are used to Hilton hotels around the world, you won't fall from your chair, it hasn't been "japanized" very much and the room is fairly similar to what you would find in Sydney, Shanghai or Singapore.
As we had booked an executive room, we checked in on the 37th floor which is always nice, efficient and friendly staff up there, we were upgraded to a junior suite on the 34th floor, great views and the room itself was quite large (small bathroom though, and the usual Crabtree and Evelyn amenities were unfortunately replace by another brand).
I would strongly recommend you pay the extra few dollars for the executive floor; not only for the view but, also for the lounge itself which is very handy, comfortable and will serve you great cocktails before you head out for dinner in busy Tokyo!
The staff are really nice and don't mind going the extra mile to help you find what you want. It really was a great time.

I have only one negative comment to make but it's a BIG one, and I will not rate the hotel 5* because of that: we are in 2012, in a 5* hotel, in the middle of one of biggest cities in the world, the Queen herself is tweeting daily and they are asking us to pay ¥1500 per day for wifi in the room?? You can't be serious! You get free wifi in bloody motels on the highway these days!!

Mr Mead, I see that you are usually personally answering to all reviews on tripadvisor, please read this and do something! The result is that your lobby and executive lounge are full of iPad holders, not enjoying the great service but sending freaking emails to their boss and wives!

Apart from that, fellow travellers, grab a good deal and go to the Hilton Tokyo!

Stayed December 2012, traveled as a couple
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review, December 9, 2012
Dear Guest,

Thank you for your great review and my team and I really appreciate the time taken to share your experience.

Concerning wifi - wifi is available on a complimentary basis in the Executive Lounge and Lobby areas of the hotel, we also provide iMac and PCs on a complimentary basis in our business centre. At all Hilton Hotels worldwide internet is charged and Hilton Tokyo needs to remain consistent with the global guidelines - I do however understand your comments and will share them with our global team responsible.

Thank you for choosing to stay with us and I look forward to welcoming you back soon.

Sincerely

Mr Jamie Mead
General Manager
Hilton Tokyo
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Auckland Central, New Zealand
Level Contributor
27 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed December 8, 2012 via mobile

what can I say, maybe not the cheapest but the staff were absolutely amazing. very helpful and always with a smile. my room was huge, very comfortable and had a good view. Situated only minutes from the lights of Shinjuku means you are close enough to walk home even after a few Asahi's. I would absolutely recommend this hotel thinking of visiting Tokyo.

Stayed December 2012, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review, December 9, 2012
Dear guest,

Your review title "Exceptional Service at the Hilton" is really appreciated. It is so pleasing to hear that our guests are impressed with our service and my team is delighted to receive your comments.

Thank you again and I hope we have the opportunity to welcome you back.

Sincerely

Mr Jamie Mead
General Manager
Hilton Tokyo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed December 8, 2012

Hilton hotels are usually to a high standard, though for the money we paid the room I thought was a little small. Great view however.
All services were done to a high Japanese standard and all meals we had there were of a high standard.

Room Tip: Anything with a view.
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  • Stayed January 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review, December 9, 2012
Dear Guest,

It was a pleasure to have you as our guest and I am really pleased to hear my team took good care of you.

Concerning rooms we have a number of different room sizes available in the hotel ranging from 28m2 to over 100m2 across various categories. This information and floor plans are detailed on our web site or any member of our reservations team would be delighted to explain when you make your next reservation to stay with us.

I wish you all the best for the festive season and look forward to welcoming you back.

Sincerely

Mr Jamie Mead
General Manager
Hilton Tokyo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed December 6, 2012

great value for a hotel in Shinjuku which is a fantastic place to stay in and hotel provides a good the shuttle bus service to the station. Walking is easy to the station too - less than 10 mins. And if you are too tired/have too much stuff from the shopping in Shinjuku, taxi is about 700/800 so it's affordable.

we stayed there with our kids who thoroughly enjoyed their time - cute balloons at the reception, thoughtful service at breakfast (one of the service staff cut up my daughter's food into smaller pieces), and the indoor pool and onsen/toiletries - looked forward to taking a public bath!

we got upgraded from 19th to 24th floor (standard to deluxe) which was really appreciated as the furnishings were updated (modern/clean contemporary style that's reflected in the website photos), and the room was spacious. I think I would have been a bit miserable if I stayed on the 19th floor as even the lift lobby seemed of an older style (peach tones/80's decor).

other tips: go to the tokyo metropolitan govt building nearby for a free panoramic view of the city or just right across is the sumitomo building where the top floors have restuarants - try 52nd floor senya restaurant for teppanyaki (great views, food and service).

Room Tip: Must stay in higher floors - 19th floor and below had a dated look.
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review, December 9, 2012
Dear Guest,

Thank you for your very nice review and my team and I appreciate the time taken to share your experience.

Concerning older room types - (standard) (Level 19 and below) these rooms will be fully removed from our inventory from January 1 - 2013 and replaced with all new guestrooms. This is a very exciting process for the hotel and we look forward to having guests experience our new product from the beginning of 2013.

Hilton Tokyo is committed to the highest standards of service and facilities to ensure our guests have a wonderful stay with us.

I would like to wish you all the very best over the festive season.

Sincerely

Mr Jamie Mead
General Manager
Hilton Tokyo
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New York
Level Contributor
78 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
4 of 5 stars Reviewed December 3, 2012

I stay at this hotel a few years ago on my first trip to Tokyo. The room was very clean, a little on the small side compared to American standards, but probably sizable to Japanese standards. The executive lounge has great views of the city and a nice variety for breakfast. The staff at the desk in the lounge were very helpful with my needs. The concierge was also very informative. There is not too much in the immediate area of this hotel, but they do offer a shuttle to the Shinjuku station which is very convenient. There is a 24 hour market within a 5 minute walk which is great for grabbing a snack. This hotel is what you would expect from a Hilton, but because it is Japanese the service is a step above.

  • Stayed December 2012, traveled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review, December 5, 2012
Dear Guest,

It is wonderful to know you enjoyed our hospitality and my team and I look forward to welcoming you back when you next visit Tokyo.

Best wishes for the festive season.

Sincerely

Mr Jamie Mead
General Manager
Hilton Tokyo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indiana
Level Contributor
30 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 stars Reviewed November 30, 2012

Got a room for $223 booked two days before departure, good price for a hotel like this in Shinjuku. Got a one bed room with a King size bed, with a size comparable with those in US, such as Hilton Arlington close to DC. If with two double beds, it would be a little crowded. Excellent beding, good supplies in the bathroom. Very clean. Friendly staff. There is a shuttle leaving every 20 min to/from Shinjuku station. Got a breakfast/internet package for 40,000 Yen (original about 52,000 Yen). The selections for the breakfast are very good, even if you are only interested in cereals. If you want to save money, walk several blocks to the east, there are plenty of options, local stores as well as convenience stores such as 7 eleven or Family Mart. Those convenience stores are different from those in US. They provide good choices at good prices for fast food and drinks of good qualities. Can be heated at the store. This hotel is about 20-30 minute walk from Meiji Shirine. There is a small park, Shinjuku Chuo Park, close to the hotel. However, it seems to be the home for homeless people. It forms a big contrast to other scenes in that area, but will fill a gap in your full impression of Tokyo.

Room Tip: Do ask the staff at the front desk to check for availability/options of the room type you want, even...
See more room tips
  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review, December 2, 2012
Dear Guest,

It is great to hear you truly enjoyed your stay and thank you for sharing your experience on this forum.

Concerning rooms with two double beds - Hilton Tokyo does not offer any rooms with this bedding configuration. Twin rooms have two king single beds due to local preference for this type and room style.

We all look forward to welcoming you back.

Sincerely

Mr Jamie Mead
General Manager
Hilton Tokyo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Tokyo

Address: 6-6-2 Nishishinjuku, Shinjuku 160-0023, Tokyo Prefecture
Phone Number:
Location: Japan > Kanto > Tokyo Prefecture > Tokyo > Shinjuku > Shinjuku
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Shinjuku
#2 Luxury Hotel in Shinjuku
#2 Business Hotel in Shinjuku
#3 Romantic Hotel in Shinjuku
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Hilton Tokyo 4.5*
Number of rooms: 815
Official Description (provided by the hotel):
Hilton Tokyo boasts market leading contemporary guestrooms, spectacular bars and restaurants and one of the finest health clubs in the city. Enjoy Tokyo's most popular location - Shinjuku, with easy access to JR Shinjuku Station and direct access from the hotel to the Tokyo Metro (Subway). Follow us on facebook Hilton Tokyo (Official) ... more   less 
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Also Known As:
Hilton Tokyo Hotel Shinjuku
Hilton Hotel Tokyo
Hilton International Shinjuku
Shinjuku Hilton
Hilton Tokyo Shinjuku

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