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“Lovely experience” 5 of 5 stars
Review of Hilton Tokyo

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Hilton Tokyo
4.5 of 5 Hotel   |   6-6-2 Nishishinjuku, Shinjuku, Tokyo Prefecture 160-0023, Japan   |  
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Ranked #3 of 69 hotels in Shinjuku
Melbourne, Australia
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
“Lovely experience”
5 of 5 stars Reviewed November 19, 2012

We stayed in a standard room with a King bed for a night after arriving to Japan. The hotel is 5 minutes walk from Nishi-Shinjuku station which made it easily accessible. The lobby was very luxurious, marble with beautiful gold and muted colours made you feel like you were in for a treat. The room was very spacious, with a wonderful view of the city, fantastic shower, soft fluffy bed and responsive air conditioning. The only thing was the bathroom did not have a fan which fogged up the mirrors. The staff were very friendly and spoke English. The breakfast was amazing with more choices than you could imagine!! The gym had very modern equipment including excellent weight training machines. The pool was a little small in length though. The free shuttle service to Shinjuku station was convenient and overall a wonderful comfortable stay.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review, November 19, 2012
Dear Guest,

It is so nice to hear you had a lovely experience at our hotel and in particular that you found our rooms to be comfortable with great views and very luxurious beds!

We have the Hilton Serenity beds throughout the hotel with very high quality linens, pillows and supper toppers which really make a difference!

The culinary team is also really pleased to know you enjoyed our very extensive breakfast buffet in the Marble Lounge.

I hope you had a comfortable trip home and we all look forward to seeing you back at Hilton Tokyo soon.

Sincerely

Mr Jamie Mead
General Manager
Hilton Tokyo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Melbourne
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 17, 2012 via mobile

Nice, well appointed room. Easily accessible and convenient location in Shinjuku with direct access to two subway lines from the hotel lobby plus genuinely friendly, helpful and very polite staff made for a great stay at the Hilton. Enjoyed the breakfast and room service menu. Definitely lived up to its 5 stars and luxury hotel status.

Stayed November 2012, traveled solo
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review, November 18, 2012
Dear Guest,

Thank you for your wonderful review! It is so nice to hear from our guests and to know that they had a truly great time whilst staying with us.

I will share your feedback with the team and we sincerely appreciate the time taken to share your experience.

Sincerely

Mr Jamie Mead
General Manager
Hilton Tokyo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Top Contributor
139 reviews 139 reviews
133 hotel reviews
Reviews in 63 cities Reviews in 63 cities
71 helpful votes 71 helpful votes
4 of 5 stars Reviewed November 17, 2012

Stay in a (Standard) Guest Room in Hilton Tokyo for almost a week in October, 2012, because there is a conference meeting co-located in this hotel.

The hotel is conveniently located close to a subway station, which is about one station (stop) away from the famous Shinjuku area. Alternatively, one would also take the complimentary hotel shuttle to Shinjuku, which is very convenient. There are a few restaurants and bars in the hotel but they're expensive. Nevertheless, there are many restaurants and fast food shops around that fit one's budget.

My stay in the hotel is good, especially I like the 24/7 fitness center with good treadmills. Room service is also excellent - with high-quality and fast delivery that I very much appreciate. Internet connection is also good and I have no complaint at all.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review, November 18, 2012
Dear Guest,

Thank you for your great review of our hotel! My team and I really love to hear from our guests and know they enjoyed our product and service.

We really appreciate you sharing your experience on trip advisor and I hope we can welcome you back soon.

Sincerely

Mr Jamie Mead
General Manager
Hilton Tokyo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
31 reviews 31 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed November 17, 2012

A very modern yet cozy hotel in the heart of the town, where the staff are extremely friendly, well-mannered and helpful. They are very well connected with Tokyo's two airports and run free shuttles every 20 minutes to the Shinjunku station, where all is happening in near vicinity of the hotel.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review, November 18, 2012
Dear guest,

Your review title says it all and make all of the team at the Hilton Tokyo really happy that we were able to impress you with our service and facilities.

We appreciate the time taken to post your review and share your 'great experience' on this forum.

My team and I look forward to welcoming you back when you next return to Tokyo.

Sincerely

Mr Jamie Mead
General Manager
Hilton Tokyo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Munich
Contributor
17 reviews 17 reviews
16 hotel reviews
Reviews in 15 cities Reviews in 15 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed November 13, 2012

Stayed 5 nights in November 2012, double room, executive level. Room was of good size, bathroom a bit small, modern design, comfortable bedding, great views from the 35. floor. Breakfast is served on the 37 floor, in the executive lounge. Location in the skyscraper district of Shinjuku cannot be beaten, metro station is close by, complimentary hotel shuttle bus to Shinjuku station every 20 min until late. Staff is extremely helpful, friendly and service-oriented. Taxi from Tokyo station to hotel is about Y 4,000; airport bus to Narita Y 3,000 (1,5 to 2 hrs).

Room Tip: Booking a room on the executive level is highly recommended, as the advantages (bigger room size, se...
See more room tips
  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review, November 13, 2012
Dear Guest,

Your 5/5 rating is sincerely appreciated and thank you for choosing Hilton Tokyo.

The team at the hotel do their best to ensure every guest feels valued, respected and cared for and it is really pleasing to hear from our guests on such a regular basis.

I hope to welcome you back soon and thank you for recommending our Executive Floor and Lounge.

Sincerely

Mr Jamie Mead
General Manager
Hilton Tokyo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Top Contributor
127 reviews 127 reviews
31 hotel reviews
Reviews in 42 cities Reviews in 42 cities
166 helpful votes 166 helpful votes
4 of 5 stars Reviewed November 12, 2012

How to get to Hilton:
Took JR Express from Airport to Shinjuku Station. Look out for West Exit (Long Walk). Once you exit, take the lift to level 1, and walk towards Keio Departmental store. Free shuttle bus stop is next to Keio Departmental store, bus stop 21. (every 20 mins).

Stayed at the Executive floor for 2 nights. Checked in and out at Level 37. Free Wifi for executive floor rooms in lounge as well as rooms. The lounge serves breakfast (western or japanese) till 10 am and happy hour. Sufficient spread of food with beer, cocktails, wine, soft drinks etc. Children stay for free.

It's quite value for money. Bear in mind, regular rooms does not come with wifi.

Rooms are good and well maintained. Opt for higher floor, on a good day, you can have a great view of Mount Fuji.

Hope it's useful :-)

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review, November 12, 2012
Dear Guest,

I am so very pleased that you had a good stay with us and found Shinjuku to be convenient for your visit to Tokyo.

Thank you also for sharing many photos of our Executive Floor and Lounge.

The Hilton Tokyo team look forward to welcoming you back.

Sincerely

Jamie Mead
General Manager
Hilton Tokyo
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Kuala Lumpur, Malaysia
Contributor
19 reviews 19 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed November 10, 2012

Stayed in Hilton Tokyo in the Shinjuku area when in town for a business trip. The hotel location is convenient in terms of access by the airport shuttle bus, as well as the Narita Express train, although the location of Narita itself makes it time consuming to go back and forth.

In terms of Tokyo it's well connected with a subway station in the basement, however, subject to location of meetings etc. it is recommended to think through Hilton's location relative to this. My business was East and South West respectively and a fair bit of time was spent commuting.

The hotel is top tier, and I will definitely stay there again. In particular the service level is top quality throughout the hotel, from the bell boys you encounter upon arrival till the reception staff upon check out.

The hotel is fairly old but seems to be recently refurbished, and the interior decoration of both common areas and rooms is state of the art, and has all the facilities.

The club lounge is an experience in itself, and highly convenient during the day for business purposes. The evening coctail and snacks session is unique in its class, and I must commend the staff for making an extra effort as well.

The gym is well equipped and convenient as such.

The onlyd drawback if anything would be the beds/ pillows; they will not get a top score but then again, that's a highly individual thing.

The hotel has everything you need at an acceptable rate in Tokyo, and I will definitely keep it as my first choice for both business and private purposes when going next.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review, November 13, 2012
Dear Guest, thanks for your 5/5 rating and 'Top Tier' accolade.

We appreciate that you took the time to share your great experience on this forum. I will also have your comments translated and shared with the team.

As mentioned the Hilton Tokyo has been and continues to upgrade our facilities and we will open further new rooms from the beginning of 2013. It is our aim to maintain this hotel to the highest standard and to provide the best service at all times.

I hope to welcome you back soon and again thank you!

Sincerely

Mr Jamie Mead
General Manager
Hilton Tokyo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Tokyo

Address: 6-6-2 Nishishinjuku, Shinjuku, Tokyo Prefecture 160-0023, Japan
Phone Number:
Location: Japan > Kanto > Tokyo Prefecture > Tokyo > Shinjuku
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Shinjuku
#2 Business Hotel in Shinjuku
#2 Luxury Hotel in Shinjuku
#4 Romantic Hotel in Shinjuku
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Hilton Tokyo 4.5*
Official Description (provided by the hotel):
Hilton Tokyo boasts market leading contemporary guestrooms, spectacular bars and restaurants and one of the finest health clubs in the city. Enjoy Tokyo's most popular location - Shinjuku, with easy access to JR Shinjuku Station and direct access from the hotel to the Tokyo Metro (Subway). Follow us on facebook Hilton Tokyo (Official) ... more   less 
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Also Known As:
Hilton Tokyo Hotel Shinjuku
Hilton Hotel Tokyo
Hilton International Shinjuku
Shinjuku Hilton
Hilton Tokyo Shinjuku

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