We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hilton Tokyo: Traveler Reviews

4.5 of 5
6-6-2 Nishishinjuku, Shinjuku, Tokyo Prefecture 160-0023, Japan
Hotel website
Hotel amenities
Special Price
Enjoy up to 20% Off
Hilton Tokyo
Ranked #5 of 68 hotels in Shinjuku
Enter dates & see best prices*
Enter dates 1 night 2 nights
Show Prices
* We search the top travel sites for the best price
Booking.com Expedia.com Travelocity
and 11 more sites!
Traveler Reviews
Room Prices
Write a Review

1,073 reviews from our community

Traveler rating
    465
    453
    109
    29
    17
See reviews for
Families
220
 
Couples
272
 
Solo
144
 
Business
298
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Melbourne
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Everything you would expect and more”
5 of 5 stars Reviewed November 17, 2012 via mobile

Nice, well appointed room. Easily accessible and convenient location in Shinjuku with direct access to two subway lines from the hotel lobby plus genuinely friendly, helpful and very polite staff made for a great stay at the Hilton. Enjoyed the breakfast and room service menu. Definitely lived up to its 5 stars and luxury hotel status.

Stayed November 2012, traveled solo
Was this review helpful? Yes 1
Ask ReddyMel about Hilton Tokyo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review
November 18, 2012
Dear Guest,

Thank you for your wonderful review! It is so nice to hear from our guests and to know that they had a truly great time whilst staying with us.

I will share your feedback with the team and we sincerely appreciate the time taken to share your experience.

Sincerely

Mr Jamie Mead
General Manager
Hilton Tokyo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Top Contributor
95 reviews 95 reviews
91 hotel reviews
Reviews in 54 cities Reviews in 54 cities
48 helpful votes 48 helpful votes
“Comfortable Stay”
4 of 5 stars Reviewed November 17, 2012

Stay in a (Standard) Guest Room in Hilton Tokyo for almost a week in October, 2012, because there is a conference meeting co-located in this hotel.

The hotel is conveniently located close to a subway station, which is about one station (stop) away from the famous Shinjuku area. Alternatively, one would also take the complimentary hotel shuttle to Shinjuku, which is very convenient. There are a few restaurants and bars in the hotel but they're expensive. Nevertheless, there are many restaurants and fast food shops around that fit one's budget.

My stay in the hotel is good, especially I like the 24/7 fitness center with good treadmills. Room service is also excellent - with high-quality and fast delivery that I very much appreciate. Internet connection is also good and I have no complaint at all.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask Edward-A A about Hilton Tokyo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review
November 18, 2012
Dear Guest,

Thank you for your great review of our hotel! My team and I really love to hear from our guests and know they enjoyed our product and service.

We really appreciate you sharing your experience on trip advisor and I hope we can welcome you back soon.

Sincerely

Mr Jamie Mead
General Manager
Hilton Tokyo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
“Great experience”
5 of 5 stars Reviewed November 17, 2012

A very modern yet cozy hotel in the heart of the town, where the staff are extremely friendly, well-mannered and helpful. They are very well connected with Tokyo's two airports and run free shuttles every 20 minutes to the Shinjunku station, where all is happening in near vicinity of the hotel.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Nikzad about Hilton Tokyo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review
November 18, 2012
Dear guest,

Your review title says it all and make all of the team at the Hilton Tokyo really happy that we were able to impress you with our service and facilities.

We appreciate the time taken to post your review and share your 'great experience' on this forum.

My team and I look forward to welcoming you back when you next return to Tokyo.

Sincerely

Mr Jamie Mead
General Manager
Hilton Tokyo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Munich
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
“Comfortable business hotel in convenient location”
5 of 5 stars Reviewed November 13, 2012

Stayed 5 nights in November 2012, double room, executive level. Room was of good size, bathroom a bit small, modern design, comfortable bedding, great views from the 35. floor. Breakfast is served on the 37 floor, in the executive lounge. Location in the skyscraper district of Shinjuku cannot be beaten, metro station is close by, complimentary hotel shuttle bus to Shinjuku station every 20 min until late. Staff is extremely helpful, friendly and service-oriented. Taxi from Tokyo station to hotel is about Y 4,000; airport bus to Narita Y 3,000 (1,5 to 2 hrs).

Room Tip: Booking a room on the executive level is highly recommended, as the advantages (bigger room size, se...
See more room tips
  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask drherbs about Hilton Tokyo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review
November 13, 2012
Dear Guest,

Your 5/5 rating is sincerely appreciated and thank you for choosing Hilton Tokyo.

The team at the hotel do their best to ensure every guest feels valued, respected and cared for and it is really pleasing to hear from our guests on such a regular basis.

I hope to welcome you back soon and thank you for recommending our Executive Floor and Lounge.

Sincerely

Mr Jamie Mead
General Manager
Hilton Tokyo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Top Contributor
59 reviews 59 reviews
18 hotel reviews
Reviews in 18 cities Reviews in 18 cities
61 helpful votes 61 helpful votes
“Conveniently located”
4 of 5 stars Reviewed November 12, 2012

How to get to Hilton:
Took JR Express from Airport to Shinjuku Station. Look out for West Exit (Long Walk). Once you exit, take the lift to level 1, and walk towards Keio Departmental store. Free shuttle bus stop is next to Keio Departmental store, bus stop 21. (every 20 mins).

Stayed at the Executive floor for 2 nights. Checked in and out at Level 37. Free Wifi for executive floor rooms in lounge as well as rooms. The lounge serves breakfast (western or japanese) till 10 am and happy hour. Sufficient spread of food with beer, cocktails, wine, soft drinks etc. Children stay for free.

It's quite value for money. Bear in mind, regular rooms does not come with wifi.

Rooms are good and well maintained. Opt for higher floor, on a good day, you can have a great view of Mount Fuji.

Hope it's useful :-)

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
See 3 more reviews by Cara P for Shinjuku
Ask Cara P about Hilton Tokyo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review
November 12, 2012
Dear Guest,

I am so very pleased that you had a good stay with us and found Shinjuku to be convenient for your visit to Tokyo.

Thank you also for sharing many photos of our Executive Floor and Lounge.

The Hilton Tokyo team look forward to welcoming you back.

Sincerely

Jamie Mead
General Manager
Hilton Tokyo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
Hilton Tokyo
Enter dates 1 night 2 nights
 
 
Keio Plaza Hotel Tokyo
Great value on a similar hotel
Shinjuku, Tokyo
4 of 5 stars 1,079 Reviews
Show Prices
Still looking for a hotel?
Highly rated hotels in or near Shinjuku
Romantic
Hotel Nikko Tokyo
Hotel Nikko Tokyo 4.5 of 5 stars 1,321 reviews
Luxury
Conrad Tokyo
Conrad Tokyo 4.5 of 5 stars 864 reviews
Good for business
Mitsui Garden Hotel Yotsuya
Mitsui Garden Hotel Yotsuya 4.5 of 5 stars 136 reviews
Near the beach
Park Hotel Tokyo
Park Hotel Tokyo 4.5 of 5 stars 1,062 reviews
Show Prices ABS:HotelCheckRates-d302399?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d571809?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d1486443?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d301657?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Also consider these accommodations in or near Shinjuku
Park Hyatt Tokyo 4.5 of 5 stars 881 reviews Keio Plaza Hotel Tokyo 4.0 of 5 stars 1,079 reviews Citadines Shinjuku Tokyo 4.5 of 5 stars 603 reviews Hyatt Regency Tokyo 4.0 of 5 stars 699 reviews
Show Prices ABS:HotelCheckRates-d307368?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d304305?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d1418991?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d307324?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
View all 68 hotels in Shinjuku, ranked by popularity

Been to Hilton Tokyo? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about Hilton Tokyo

Also Known As:
Hilton Tokyo Hotel Shinjuku
Hilton Tokyo Hotel
Hilton Hotel Tokyo
Hilton International Shinjuku
Shinjuku Hilton
Hilton Tokyo Shinjuku
Address: 6-6-2 Nishishinjuku, Shinjuku, Tokyo Prefecture 160-0023, Japan
Phone Number:
Region: Japan > Kanto > Tokyo Prefecture > Tokyo > Shinjuku
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Pets Allowed Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotels in Shinjuku
#2 Business Hotels in Shinjuku
#3 Family Hotels in Shinjuku
Price Range: $$
Hotel Class:4.5 star (4.5*)
Official Description (provided by the hotel):
Hilton Tokyo boasts market leading contemporary guestrooms, spectacular bars and restaurants and one of the finest health clubs in the city. Enjoy Tokyo's most popular location - Shinjuku, with easy access to JR Shinjuku Station and direct access from the hotel to the Tokyo Metro (Subway). Follow us on facebook Hilton Tokyo (Official) ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Travelocity, Hotels.com, AsiaRooms, Agoda, Venere, JAPANiCAN, Olotels, Priceline, Stentorian NV, getaroom.com, HotelsClick and Tingo so you can book your Hilton Tokyo reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Hilton Tokyo, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
Hilton Tokyo
Enter dates & see best prices*
Enter dates 1 night 2 nights
Show Prices