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“Comfortable Stay” 4 of 5 stars
Review of Hilton Tokyo

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Hilton Tokyo
4.5 of 5 Hotel   |   6-6-2 Nishishinjuku, Shinjuku, Tokyo Prefecture 160-0023, Japan   |  
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Ranked #3 of 69 hotels in Shinjuku
Hong Kong, China
Top Contributor
133 reviews 133 reviews
127 hotel reviews
Reviews in 62 cities Reviews in 62 cities
69 helpful votes 69 helpful votes
“Comfortable Stay”
4 of 5 stars Reviewed November 17, 2012

Stay in a (Standard) Guest Room in Hilton Tokyo for almost a week in October, 2012, because there is a conference meeting co-located in this hotel.

The hotel is conveniently located close to a subway station, which is about one station (stop) away from the famous Shinjuku area. Alternatively, one would also take the complimentary hotel shuttle to Shinjuku, which is very convenient. There are a few restaurants and bars in the hotel but they're expensive. Nevertheless, there are many restaurants and fast food shops around that fit one's budget.

My stay in the hotel is good, especially I like the 24/7 fitness center with good treadmills. Room service is also excellent - with high-quality and fast delivery that I very much appreciate. Internet connection is also good and I have no complaint at all.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review, November 18, 2012
Dear Guest,

Thank you for your great review of our hotel! My team and I really love to hear from our guests and know they enjoyed our product and service.

We really appreciate you sharing your experience on trip advisor and I hope we can welcome you back soon.

Sincerely

Mr Jamie Mead
General Manager
Hilton Tokyo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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London, United Kingdom
Senior Contributor
32 reviews 32 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed November 17, 2012

A very modern yet cozy hotel in the heart of the town, where the staff are extremely friendly, well-mannered and helpful. They are very well connected with Tokyo's two airports and run free shuttles every 20 minutes to the Shinjunku station, where all is happening in near vicinity of the hotel.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review, November 18, 2012
Dear guest,

Your review title says it all and make all of the team at the Hilton Tokyo really happy that we were able to impress you with our service and facilities.

We appreciate the time taken to post your review and share your 'great experience' on this forum.

My team and I look forward to welcoming you back when you next return to Tokyo.

Sincerely

Mr Jamie Mead
General Manager
Hilton Tokyo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Munich
Contributor
17 reviews 17 reviews
16 hotel reviews
Reviews in 15 cities Reviews in 15 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed November 13, 2012

Stayed 5 nights in November 2012, double room, executive level. Room was of good size, bathroom a bit small, modern design, comfortable bedding, great views from the 35. floor. Breakfast is served on the 37 floor, in the executive lounge. Location in the skyscraper district of Shinjuku cannot be beaten, metro station is close by, complimentary hotel shuttle bus to Shinjuku station every 20 min until late. Staff is extremely helpful, friendly and service-oriented. Taxi from Tokyo station to hotel is about Y 4,000; airport bus to Narita Y 3,000 (1,5 to 2 hrs).

Room Tip: Booking a room on the executive level is highly recommended, as the advantages (bigger room size, se...
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review, November 13, 2012
Dear Guest,

Your 5/5 rating is sincerely appreciated and thank you for choosing Hilton Tokyo.

The team at the hotel do their best to ensure every guest feels valued, respected and cared for and it is really pleasing to hear from our guests on such a regular basis.

I hope to welcome you back soon and thank you for recommending our Executive Floor and Lounge.

Sincerely

Mr Jamie Mead
General Manager
Hilton Tokyo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Top Contributor
126 reviews 126 reviews
31 hotel reviews
Reviews in 41 cities Reviews in 41 cities
157 helpful votes 157 helpful votes
4 of 5 stars Reviewed November 12, 2012

How to get to Hilton:
Took JR Express from Airport to Shinjuku Station. Look out for West Exit (Long Walk). Once you exit, take the lift to level 1, and walk towards Keio Departmental store. Free shuttle bus stop is next to Keio Departmental store, bus stop 21. (every 20 mins).

Stayed at the Executive floor for 2 nights. Checked in and out at Level 37. Free Wifi for executive floor rooms in lounge as well as rooms. The lounge serves breakfast (western or japanese) till 10 am and happy hour. Sufficient spread of food with beer, cocktails, wine, soft drinks etc. Children stay for free.

It's quite value for money. Bear in mind, regular rooms does not come with wifi.

Rooms are good and well maintained. Opt for higher floor, on a good day, you can have a great view of Mount Fuji.

Hope it's useful :-)

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review, November 12, 2012
Dear Guest,

I am so very pleased that you had a good stay with us and found Shinjuku to be convenient for your visit to Tokyo.

Thank you also for sharing many photos of our Executive Floor and Lounge.

The Hilton Tokyo team look forward to welcoming you back.

Sincerely

Jamie Mead
General Manager
Hilton Tokyo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Contributor
19 reviews 19 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed November 10, 2012

Stayed in Hilton Tokyo in the Shinjuku area when in town for a business trip. The hotel location is convenient in terms of access by the airport shuttle bus, as well as the Narita Express train, although the location of Narita itself makes it time consuming to go back and forth.

In terms of Tokyo it's well connected with a subway station in the basement, however, subject to location of meetings etc. it is recommended to think through Hilton's location relative to this. My business was East and South West respectively and a fair bit of time was spent commuting.

The hotel is top tier, and I will definitely stay there again. In particular the service level is top quality throughout the hotel, from the bell boys you encounter upon arrival till the reception staff upon check out.

The hotel is fairly old but seems to be recently refurbished, and the interior decoration of both common areas and rooms is state of the art, and has all the facilities.

The club lounge is an experience in itself, and highly convenient during the day for business purposes. The evening coctail and snacks session is unique in its class, and I must commend the staff for making an extra effort as well.

The gym is well equipped and convenient as such.

The onlyd drawback if anything would be the beds/ pillows; they will not get a top score but then again, that's a highly individual thing.

The hotel has everything you need at an acceptable rate in Tokyo, and I will definitely keep it as my first choice for both business and private purposes when going next.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review, November 13, 2012
Dear Guest, thanks for your 5/5 rating and 'Top Tier' accolade.

We appreciate that you took the time to share your great experience on this forum. I will also have your comments translated and shared with the team.

As mentioned the Hilton Tokyo has been and continues to upgrade our facilities and we will open further new rooms from the beginning of 2013. It is our aim to maintain this hotel to the highest standard and to provide the best service at all times.

I hope to welcome you back soon and again thank you!

Sincerely

Mr Jamie Mead
General Manager
Hilton Tokyo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Top Contributor
279 reviews 279 reviews
32 hotel reviews
Reviews in 70 cities Reviews in 70 cities
67 helpful votes 67 helpful votes
5 of 5 stars Reviewed November 9, 2012

Top shelf all the way.
From exceptional customer service, superior services, outstanding amentieis, and amazing rooms to great views, awesome resturants and a great location, the Tokyo Hilton is my "go-to" hotel in Tokyo. I've stayed there multiple times over several years and I've never been disappointed. They staff "remembered" me on my thrid visit and gave me a great upgrade. Their attention to detail and overal customer focus makes this a GREAT hotel.

Room Tip: The views are better up high. All the rooms I've had were very quiet.
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  • Stayed February 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review, November 13, 2012
Dear Guest,

My team and I really appreciate your very positive review of our hotel and we are so pleased you believe Hilton Tokyo is one of the best!

This is particularly appreciated from a regular guest to our hotel and a senior reviewer/regular traveler.

I will share your feedback with all team members and we all look forward to seeing you back soon.

Sincerely

Mr Jamie Mead
General Manager
Hilton Tokyo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Florida
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed November 9, 2012

We stayed at the hotel during a very busy tourism season in Japan (fall color), and in fact this was one of the few places that had rooms available for three nights. Although typically expensive for a Hilton in a large business-focused city, I was happy to find a three night stay package price that knocked about 20% off the cost. The location was in a major business and government area, but it is convenient to get anywhere from nearby metro stops and Shinjuku station, one of the busiest and best connected train stations in the world. The hotel runs a quick shuttle bus to the station every 20 minutes, although the walk to the station is easy. There are some nice local spots to visit, most notably a fine and uncrowded city garden park (Shinjuku Gyoen National Garden). You get to the garden by crossing to the east side of the station area via the underground mall (use Google maps to see the huge mall area and the exits to the street from it). We also went to Takaosan, a mountain area attraction west of Tokyo and a quick trip on the Keio line train (be sure you take a limited express not a local!). If you are interested in sampling local food, be sure to check out the basement food vendors in the major department stores like Isetan (east side of station) and Odakyu (west side). For airport connections, a convenient bus service (Airport Limousine) comes to the hotel. Finally, I note that there are plenty of comments on TripAdvisor regarding the rather spartan rooms (we had a King Deluxe), and it is undeniable that you can get larger and more luxurious "standard" rooms in other Hiltons. It easy to find bad hotels in Tokyo, however, and I stayed in another business hotel there that was not much cheaper but was amazingly bad compared to this hotel. I suppose one could opt for a suite to get more space, but the point is that if you really take advantage of the locale and many sights in the area, all you really need is a comfortable bed in a clean hotel with an excellent staff, and this hotel has both,

Room Tip: If you need more nights than you have reserved and the hotel is full, be sure to check the Hilton We...
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  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review, November 13, 2012
Dear Guest,

Thankyou for your very extensive review and we are really pleased to hear that you enjoyed your stay and Tokyo trip.

Our new rooms available in Executive, Deluxe and Standard categories from January 2013 will provide further options in a new style which may appeal to you. As mentioned in our responses the current style is a Japanese inspired design that is simple and clean and the photographs on our website accurately portray all room types available.

We hope to welcome you back soon and thank you for choosing Hilton.

Sincerely

Mr Jamie Mead
General Manager
Hilton Tokyo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hilton Tokyo

Address: 6-6-2 Nishishinjuku, Shinjuku, Tokyo Prefecture 160-0023, Japan
Phone Number:
Location: Japan > Kanto > Tokyo Prefecture > Tokyo > Shinjuku
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Shinjuku
#2 Family Hotel in Shinjuku
#2 Business Hotel in Shinjuku
#4 Romantic Hotel in Shinjuku
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Hilton Tokyo 4.5*
Official Description (provided by the hotel):
Hilton Tokyo boasts market leading contemporary guestrooms, spectacular bars and restaurants and one of the finest health clubs in the city. Enjoy Tokyo's most popular location - Shinjuku, with easy access to JR Shinjuku Station and direct access from the hotel to the Tokyo Metro (Subway). Follow us on facebook Hilton Tokyo (Official) ... more   less 
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Also Known As:
Hilton Tokyo Hotel Shinjuku
Hilton Hotel Tokyo
Hilton International Shinjuku
Shinjuku Hilton
Hilton Tokyo Shinjuku

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