Stayed 5 nights in November 2012, double room, executive level. Room was of good size, bathroom a bit small, modern design, comfortable bedding, great views from the 35. floor. Breakfast is served on the 37 floor, in the executive lounge. Location in the skyscraper district of Shinjuku cannot be beaten, metro station is close by, complimentary hotel shuttle bus to Shinjuku station every 20 min until late. Staff is extremely helpful, friendly and service-oriented. Taxi from Tokyo station to hotel is about Y 4,000; airport bus to Narita Y 3,000 (1,5 to 2 hrs).

How to get to Hilton:
Took JR Express from Airport to Shinjuku Station. Look out for West Exit (Long Walk). Once you exit, take the lift to level 1, and walk towards Keio Departmental store. Free shuttle bus stop is next to Keio Departmental store, bus stop 21. (every 20 mins).

Stayed at the Executive floor for 2 nights. Checked in and out at Level 37. Free Wifi for executive floor rooms in lounge as well as rooms. The lounge serves breakfast (western or japanese) till 10 am and happy hour. Sufficient spread of food with beer, cocktails, wine, soft drinks etc. Children stay for free.

It's quite value for money. Bear in mind, regular rooms does not come with wifi.

Rooms are good and well maintained. Opt for higher floor, on a good day, you can have a great view of Mount Fuji.

Hope it's useful :-)

Stayed in Hilton Tokyo in the Shinjuku area when in town for a business trip. The hotel location is convenient in terms of access by the airport shuttle bus, as well as the Narita Express train, although the location of Narita itself makes it time consuming to go back and forth.

In terms of Tokyo it's well connected with a subway station in the basement, however, subject to location of meetings etc. it is recommended to think through Hilton's location relative to this. My business was East and South West respectively and a fair bit of time was spent commuting.

The hotel is top tier, and I will definitely stay there again. In particular the service level is top quality throughout the hotel, from the bell boys you encounter upon arrival till the reception staff upon check out.

The hotel is fairly old but seems to be recently refurbished, and the interior decoration of both common areas and rooms is state of the art, and has all the facilities.

The club lounge is an experience in itself, and highly convenient during the day for business purposes. The evening coctail and snacks session is unique in its class, and I must commend the staff for making an extra effort as well.

The gym is well equipped and convenient as such.

The onlyd drawback if anything would be the beds/ pillows; they will not get a top score but then again, that's a highly individual thing.

The hotel has everything you need at an acceptable rate in Tokyo, and I will definitely keep it as my first choice for both business and private purposes when going next.

Top shelf all the way.
From exceptional customer service, superior services, outstanding amentieis, and amazing rooms to great views, awesome resturants and a great location, the Tokyo Hilton is my "go-to" hotel in Tokyo. I've stayed there multiple times over several years and I've never been disappointed. They staff "remembered" me on my thrid visit and gave me a great upgrade. Their attention to detail and overal customer focus makes this a GREAT hotel.