Our experience was excellent from the time we checked in (October 14th, 2012) to the time we checked out (October 20th, 2012). We were impressed with the overall cleanliness of this hotel and the hotel in general. The staff, especially in the Executive Lounge, were always very kind/friendly, polite, eager to serve us, etc. etc. etc. The daily housekeeping of our room was excellent and the bed was very comfortable. The staff at the Concierge desk were always very helpful and their tips and recommendations for places to go, restaurants, etc. were excellent/much appreciated. The staff of this hotel all work together in serving you, the customer, the best way they can - First Class service.
The location of the hotel is pretty much in Central Tokyo. It is easy access to the subway which is very efficient. We would take a 5 minute walk from the hotel to the Nishi Shinjuku subway station to go anywhere in Tokyo. They also have a Hilton shuttle bus to and from the hotel to Shinjuku Station. The best way to get here from Narita is by Bus - a cost of 3000 YEN ($37) each way/person. It takes about 1 1/2 to 2 hours to or from Narita. Also take in the Tokyo Government Buildings (North and South Towers) close to the hotel - it is free to go to the 45th floor and get some excellent views of Tokyo. Tourist information is also located on the bottom floor of this building. There is good shopping in and around Shinjuku station.
The restaurants in the hotel are very expensive. Perhaps if they were to lower prices slightly they would have more customers. There are lots of choices in and around the hotel especially in the Shinjuku Station area which is very modern. Recommend JoJoEn restaurant in the Odakyu Halc on the 8th floor. A very enjoyable stay!!!!
Taking a room on the Executive Floors includes a larger room, breakfast, fitness, afternoon tea, hor...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Your review title "Excellent Hotel" is so pleasing to a hotelier, and my team and I sincerely thank you for your detailed review on tripadvisor.
I will also have your comments translated and shared with all team members.
Our restaurants are currently impacted by the strong Japanese yen and the restaurant positioning/quality is upscale - however pricing is comparable with all other premium restaurants in Tokyo. We do however have great value lunch course menus in all outlets starting at JPY 3000 per person which represents good value for the quality of food offered. Our Marble Lounge and Checkers also have a la carte menus with meals for under USD$20. Alternatively as you mentioned there are many casual dining restaurants around the hotel where you can get a good meal for USD$10-$20 giving our guests ample choice. Our concierge is also able to direct guests to many restaurants as there are over 160,000 in the Tokyo metropolitan area.
Thank you again and we look forward to welcoming you back.
Mr Jamie Mead
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.