I stayed here twice.
Check in poor. Long wait. Not enough seating in reception area.
Breakfast poor quality - particularly the international breakfast - scabby bacon, German sausages and not much choice. Long queue to be seated for breakfast every day even though tables free. Lots of staff but everything took time.
Staff attitude was not great throughout the stay. I complained twice and neither time was is resolved.
Wifi in the lobby area is expensive - even if you have in-room wifi you have to pay for lobby wifi.
Rooms decent enough but bathrooms aged although not to a poor standard.
Overall I was disappointed with this hotel on both occasions. From a service point-of-view the staff need training and I'd recommend they visit some of the cheaper hotels who appear far superior. I'd stay here again simply because I'm a gold member and would need the stays but certainly it was nowhere near the luxury I expected from
Previous stats in Asia. In my opinion the (Western) manager needs to get his finger out and sort the place out. At best it's mediocre so got the price I'd recommend people stay elsewhere.
- Official Description (provided by the hotel):
- Hilton Tokyo boasts market leading contemporary guestrooms, spectacular bars and restaurants and one of the finest health clubs in the city. Enjoy Tokyo's most popular location - Shinjuku, with easy access to JR Shinjuku Station and direct access from the hotel to the Tokyo Metro (Subway). Follow us on facebook Hilton Tokyo (Official) ... more less
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- Also Known As:
- Hilton Tokyo Hotel Shinjuku
- Hilton Hotel Tokyo
- Hilton International Shinjuku
- Shinjuku Hilton
- Hilton Tokyo Shinjuku