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“Pleasant surprise” 5 of 5 stars
Review of Citadines Shinjuku Tokyo

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Citadines Shinjuku Tokyo
3.5 of 5 Hotel   |   1-28-13 Shinjuku, Shinjuku 160-0022, Tokyo Prefecture (Shinjuku)   |  
Hotel amenities
Ranked #2 of 74 Hotels / Ryokan in Shinjuku
Sydney, Australia
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 7 cities Reviews in 7 cities
15 helpful votes 15 helpful votes
“Pleasant surprise”
5 of 5 stars Reviewed January 9, 2014

I had booked my stay here on very late notice for NYE and being one of the few hotels with rooms available, I wasn't expecting anything like what I had received.
The level of service is apparent as soon as you step up to reception. I was shown to my room which was much larger than the vast majority of accommodation in Japan, and was even equipped with a kitchen and utensils.
The location can be a bit of distance, however still within walking distance.

  • Stayed December 2013, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1,091 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Brisbane, Australia
Contributor
16 reviews 16 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed January 8, 2014

Have stayed here two times now. Rooms always fresh and clean. Modern. Not the closest location to the middle of town but close to train stations, food outlets, short walk to major shopping. Service was great. Have stayed in other places in Japan and Citadines Shinjuku has been the best value.

Room Tip: Higher the floor the better the view.
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  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Melbourne, Australia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 8, 2014

After reading the reviews on most travel websites I had high expectations of the citadines shinjuku hotel. I am pleased to say that it has loved up to all expectations and is a fantastic, clean hotel. The service is fantastic with the staff pleased to help you in anyway. The rooms are small with a fully equipped kitchen, however there is no oven. The hotel is a 20 minute walk from Shinjuku station and a 5 minute walk from shunjuku sanchome station if you know where you are going. The gym has 2 treadmills, one cross trainer, an exercise bike and a height adjustable weight bench with low weight dumbells (fixed weight 5kg 10kg x2 each). I recommend this hotel as it is a luxury hotel much like the park Hyatt and others except at a budget price. Excellent stay heavily recommended.

  • Stayed January 2014
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne
Senior Contributor
45 reviews 45 reviews
40 hotel reviews
Reviews in 40 cities Reviews in 40 cities
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed January 7, 2014

Citadines Shinjuku proved to be a good place for us to stay. There are no complaints to be made. The location was convenient, the staff were helpful, and the room was clean and spacious. Good value for money too. A place that we'd happily return to.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
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Perth
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed January 6, 2014

Moderately good location. Small like all Japanese hotels. Cleanliness was surprisingly only average. Room was very well planned ergonomically. Service was exceptional. All staff provided all possible assistance regardless of language barrier, etc.

Room Tip: I think all rooms are the same
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  • Stayed January 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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singapore
Top Contributor
174 reviews 174 reviews
35 hotel reviews
Reviews in 59 cities Reviews in 59 cities
116 helpful votes 116 helpful votes
3 of 5 stars Reviewed January 4, 2014

The hotel is more of a service apartment. Location wise, it is not in a very accessible part of Shinjuku as it is 5 minutes walk away from a metro station which is not a well utilised line. It is located in the quiet part of shinjuku and away from the happening restaurants.

Room wise, the rooms are of decent size but they do not provide bottled mineral water after the first night. The cupboard storage is limited. Compared to the Citadines in Kyoto, the service here thends to be a bit more impersonal and colder. I would stay here only if i am interested in a cheaper accomodation 1 step above toyoko inn hotel chain. If not, I would stay in a more centralised location.

Room Tip: If you have heavy luggage, this place is not very accessible
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  • Stayed December 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Melbourne, Australia
Top Contributor
51 reviews 51 reviews
20 hotel reviews
Reviews in 23 cities Reviews in 23 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed January 2, 2014

We are repeat holidayers in Tokyo and this visit we looked forward to staying in a hotel/apartment for a change. We attest to what other reviewers have said about Citadines in Shinjuku. Our studio apartment was serviced daily and was spotlessly clean. The location is fantastic: in a safe neighbourhood, with a huge range of cafes, restaurants, bars and convenience stores nearby, a couple of blocks from Shinjuku Gardens and close to Isetan and other departments stores and to train stations. We had a very comfortable bed, a good sized bath, free WiFi and a small kitchen, with a microwave and hotplate. Laundry facilities came in handy too. Our experience with the reception staff was very positive and we happily recommend Citadines as a great place to stay in Tokyo.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Citadines Shinjuku Tokyo

Address: 1-28-13 Shinjuku, Shinjuku 160-0022, Tokyo Prefecture
Location: Japan > Kanto > Tokyo Prefecture > Tokyo > Shinjuku > Shinjuku
Amenities:
Free High Speed Internet ( WiFi )
Hotel Style:
#2 Romantic Hotel in Shinjuku
#3 Family Hotel in Shinjuku
#7 Business Hotel in Shinjuku
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Citadines Shinjuku Tokyo 3.5*
Number of rooms: 160
Official Description (provided by the hotel):
Located within walking distance of the Shinjuku East area, one of Tokyo's thriving urban centres, Citadines Shinjuku Tokyo is a contemporary residence which enjoys a prime location close to the Marunouchi and Toei Shinjuku subway lines. At Citadines Shinjuku Tokyo, you can look forward to a pleasant stay that combines the convenience of a hotel with the freedom and privacy of a Tokyo serviced apartment. The residence's range of optional services are customized to suit your business and leisure needs, allowing you a choice of short or long term stays. Citadines Shinjuku Tokyo is conveniently situated near restaurants, supermarkets, shopping malls, the Shinjuku hospital and Shinjuku Gyoen National Garden. ... more   less 
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Also Known As:
Citadines Tokyo Shinjuku Hotel Shinjuku
Citadines Tokyo Hotel Shinjuku
Shinjuku Citadines Tokyo Hotel
Citadines Shinjuku Tokyo

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