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“Great hotel within walking distance of Shibuya station” 5 of 5 stars
Review of Shibuya Granbell Hotel

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Shibuya Granbell Hotel
3.5 of 5 Hotel   |   15 - 17 Sakuragaoka-cho, Shibuya 150-0031, Tokyo Prefecture (Shibuya / Harajuku / Ebisu)   |  
Hotel amenities
Ranked #7 of 29 Hotels / Ryokan in Shibuya
Certificate of Excellence
Dubai, United Arab Emirates
Level Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Great hotel within walking distance of Shibuya station”
5 of 5 stars Reviewed February 22, 2013

Just back from a stint in Tokyo. We stayed in the Granbell for 3 nights. The hotel has a great location with a lovely restaurant just up the road. The rooms are small but perfectly laid out with everything you need including a wonderfull powerful shower. it is spotlessly clean & comfortable & very quiet considering its location. The staff are very friendly & serve a decent breakfast. It boasts free WiFi throughout the hotel. its a five minute walk to the busiest pedestrian crossing in the world & the Shibuya train station. I would stay there again should i ever return to Tokyo. Hai!

  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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430 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (59)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Spanish first
  • Any
English first
Bangkok, Thailand
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed February 20, 2013

Room size is tiny, but if you don't have much luggage its the perfect amount a solo/business traveler needs. Stayed in the smallest room they offer (I think 12.6m). Breakfast at the Japanese style restaurant was surprisingly well presented and was a good way to kick off the day. Best part is access to Shibuya.

  • Stayed December 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Copenhagen, Denmark
Level Contributor
52 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 stars Reviewed February 13, 2013

Location in the middle of Shibuya a hundred meters away from train station is hard to beat.
The rooms in the Annex are generally nicer and newer than the ones in the older part of the hotel. Avoid the long, narrow and dark 'premier double' rooms. The 'modern double' rooms are far better.

The lobby of the hotel is cluttered with bags and posters and is showing significant wear and tear. Some of the staff is quite unfriendly - particularly odd in Japan.

Breakfast is fine.

Room Tip: Avoid the long, narrow and dark 'premier double' rooms. The 'modern double' rooms ar...
See more room tips
  • Stayed August 2012, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kota Kinabalu, Malaysia
Level Contributor
37 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed February 12, 2013 via mobile

We got lost the first time we headed for this hotel. we saluted their generosity and hospitality for keeping our luggages on our behalf whilst we went for a short trip out of Tokyo city. Hence, our expectation of their service had been topped since.

On the day of for us to check in, I personally asked them whether it was okay for them to give us a lift for our many huge luggages.

Frankly, despite us being a bunch of ladies, my friends and i were considered quite independent in terms of minding our own stuffs especially when we were in overseas. We will not trouble others if we were capable of doing ourselves. In that case, we had just came back from a whole day of walking around and each of us lugging at least 3KG of baggage. Hence, their little help will really make our day. Mind you, we were not mind of tipping if they kindly send our luggage to our rooms (FYI, there was luggage trolley in the lobby).

We were so shocked when they refused to help us. It wasn't they did not understand what we were requesting because I had explained in understandable universal gestures and known English. Their English level was clearly good given the fact they fully understood my other questions especially on paid services (eg. International calls).

I mean, wasn't hospitality all about providing your customers' needs and requests? We were even surprised with the fact that they were awarded the Best Hotel by Tripadvisor. In fact, the main reason my friends and I decided to book this hotel was because if that reason. Clearly, we had been disappointed when we had not even stepped into our rooms yet.

Generally, the rooms were considered fine given the price we paid. But the cleanliness was unacceptable. Spider cobwebs and dust were concealed. Well, obviously they weren't well hidden.

The bathrooms were truthfully barely covered. I couldn't justify the reason behind their "creativity" of exposing the bathrooms. I believe this hotel wasn't labeled as "love" hotels by the reviewer, was it?

Location wise, I would say it is centrally situated in Shibuya. Tokio Mall was merely opposite the road. Nearest subway was also a few minutes walk. I must say, be prepared for a sloppy hike.

The next time I visit Tokyo, I would apparently choose other hotel.

  • Stayed January 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed February 10, 2013

Booked this hotel for three nights after reading reviews on Trip advisor and it didnt disappoint. It is only a five minute walk from Shibuya station (south exit, west gate) I got the directions from the hotel web site and it was easy to find, tucked away behind a big wooden door in a quiet area. We were early so left our bags and went out for the day. When we arrived back our bags had been taken to our room and we were also upgraded from a deluxe king to a cosy suite. It is quite a quirky hotel. We opened the door to our room to a spiral staircase that you walked up to get to the room. It was very nice. A small lounge and coffee table with a flat screen TV, a nespresso pod coffee machine, fridge, free wifi accessable from the room, a large king size bed, a big bath on a level above the bed(separated by a sliding screen),good storage space for bags and clothes and the best toilet that was so automatic it washed and dried! The toiletries were amazing. Everything was fresh and clean.The towels were changed and bed made every day. Breakfast was included and we only went to thr restaurant on the 2nd floor. Tried the different types breakfasts and found the french one to be the best for us. There were tourist pamphlets in the lobby but got most of our information from the tourist office at the station. Hotel is close to Shibuya Crossing, many restaurants and shops. It was value for money as I had a friend staying at the Cerulean Hotel up the road and he complained that he had to pay for so many things that wernt included in the nightly tarrif e.g internet, breakfast, after 7pm if you are drinking in the bar on the top floor you have to pay 500y per person for the privilege even if you are a hotel guest! I would definately stay here again

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed February 10, 2013 via mobile

We stayed here for 3 nights at the end of a 3 week holiday around Japan. Chose it for its TA reviews and proximity to Shibuya. We weren't disappointed. The hotel has a funky and boutique feel. It is small but has good facilities. It's looking a bit tired, it probably needs a refresh, but the room we had was a good size for Japan with a separate toilet and spacious shower room with a nice overhead shower and a bath. The bed was king size and comfortable. There was a small lounge suite in the room also. We paid about AUD190 per night via Japanican. Given the size of the room, the standard and the location we felt this was good value for money. The rate included breakfast for the two of us. The staff were very helpful. Shibuya is a great area with good access to other parts of Tokyo via JR and Metro rail lines. It is only one stop or a comfortable stroll from Harajuku which is another very interesting and fun area to explore. No hesitation in recommending Shibuya Granbell Hotel.

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Halifax, Canada
Level Contributor
67 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 stars Reviewed February 8, 2013

I stayed here for two nights before leaving Tokyo and it was initially quite a shock to see the tiny single room - the smallest I'd ever stayed in - but it was a great deal and just fine for the short stay. I might have felt differently if the weather was poor and had to stay inside, but that was not the case. The small hotel has two entrances and is easy to find, a few minutes walk from the Shibuya police station and a very large luxury hotel - The Cerulean Tower - which is handy because the express bus to and from Narita stops there. The room included breakfast which was more like brunch food. The in-house restaurant makes excellent pizza. There are tons of great restaurants in the area and Shibuya itself is a great place to hang for a few days - lots of really interesting shops and great people watching. Close to the subway and parks, and an easy walk to other neighbourhoods. The staff were very good, and helpful with directions. There's an excellent self-laundry about a five-minute walk from the hotel that's easy to use...just bring change. My only complaint is that the free wi-fi was limited to the lobby. It would have been nice to have it in the rooms.

  • Stayed January 2013, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about Shibuya Granbell Hotel

Address: 15 - 17 Sakuragaoka-cho, Shibuya 150-0031, Tokyo Prefecture
Location: Japan > Kanto > Tokyo Prefecture > Tokyo > Shibuya > Shibuya / Harajuku / Ebisu
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites
Hotel Style:
#6 Romantic Hotel in Shibuya
#6 Family Hotel in Shibuya
#7 Business Hotel in Shibuya
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Shibuya Granbell Hotel 3.5*
Number of rooms: 105
Reservation Options:
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Also Known As:
Granbell Hotel Shibuya
Shibuya Granbell Hotel Tokyo

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