Room size is tiny, but if you don't have much luggage its the perfect amount a solo/business traveler needs. Stayed in the smallest room they offer (I think 12.6m). Breakfast at the Japanese style restaurant was surprisingly well presented and was a good way to kick off the day. Best part is access to Shibuya.

Location in the middle of Shibuya a hundred meters away from train station is hard to beat.
The rooms in the Annex are generally nicer and newer than the ones in the older part of the hotel. Avoid the long, narrow and dark 'premier double' rooms. The 'modern double' rooms are far better.

The lobby of the hotel is cluttered with bags and posters and is showing significant wear and tear. Some of the staff is quite unfriendly - particularly odd in Japan.

Breakfast is fine.

We got lost the first time we headed for this hotel. we saluted their generosity and hospitality for keeping our luggages on our behalf whilst we went for a short trip out of Tokyo city. Hence, our expectation of their service had been topped since.

On the day of for us to check in, I personally asked them whether it was okay for them to give us a lift for our many huge luggages.

Frankly, despite us being a bunch of ladies, my friends and i were considered quite independent in terms of minding our own stuffs especially when we were in overseas. We will not trouble others if we were capable of doing ourselves. In that case, we had just came back from a whole day of walking around and each of us lugging at least 3KG of baggage. Hence, their little help will really make our day. Mind you, we were not mind of tipping if they kindly send our luggage to our rooms (FYI, there was luggage trolley in the lobby).

We were so shocked when they refused to help us. It wasn't they did not understand what we were requesting because I had explained in understandable universal gestures and known English. Their English level was clearly good given the fact they fully understood my other questions especially on paid services (eg. International calls).

I mean, wasn't hospitality all about providing your customers' needs and requests? We were even surprised with the fact that they were awarded the Best Hotel by Tripadvisor. In fact, the main reason my friends and I decided to book this hotel was because if that reason. Clearly, we had been disappointed when we had not even stepped into our rooms yet.

Generally, the rooms were considered fine given the price we paid. But the cleanliness was unacceptable. Spider cobwebs and dust were concealed. Well, obviously they weren't well hidden.

The bathrooms were truthfully barely covered. I couldn't justify the reason behind their "creativity" of exposing the bathrooms. I believe this hotel wasn't labeled as "love" hotels by the reviewer, was it?

Location wise, I would say it is centrally situated in Shibuya. Tokio Mall was merely opposite the road. Nearest subway was also a few minutes walk. I must say, be prepared for a sloppy hike.

The next time I visit Tokyo, I would apparently choose other hotel.

Booked this hotel for three nights after reading reviews on Trip advisor and it didnt disappoint. It is only a five minute walk from Shibuya station (south exit, west gate) I got the directions from the hotel web site and it was easy to find, tucked away behind a big wooden door in a quiet area. We were early so left our bags and went out for the day. When we arrived back our bags had been taken to our room and we were also upgraded from a deluxe king to a cosy suite. It is quite a quirky hotel. We opened the door to our room to a spiral staircase that you walked up to get to the room. It was very nice. A small lounge and coffee table with a flat screen TV, a nespresso pod coffee machine, fridge, free wifi accessable from the room, a large king size bed, a big bath on a level above the bed(separated by a sliding screen),good storage space for bags and clothes and the best toilet that was so automatic it washed and dried! The toiletries were amazing. Everything was fresh and clean.The towels were changed and bed made every day. Breakfast was included and we only went to thr restaurant on the 2nd floor. Tried the different types breakfasts and found the french one to be the best for us. There were tourist pamphlets in the lobby but got most of our information from the tourist office at the station. Hotel is close to Shibuya Crossing, many restaurants and shops. It was value for money as I had a friend staying at the Cerulean Hotel up the road and he complained that he had to pay for so many things that wernt included in the nightly tarrif e.g internet, breakfast, after 7pm if you are drinking in the bar on the top floor you have to pay 500y per person for the privilege even if you are a hotel guest! I would definately stay here again