The only real asset of this hotel is its great location, right beside Shinjuku station.
We were possibly very unlucky with the room we were assigned to. Air-conditioning was poor. Each night the heating system would turn off by itself and when it was working it was loud and the air coming out was cold. Even though we complained and each time someone came up to check the heating (they even changed filters inside of the air-conditioner), situation hasn't changed for the whole duration of our stay in the hotel.
Room was clean yet the walls were dirty. Toilet was Ok yet it had an odd smell.
On the other hand, staff was friendly and tried to help each time, though unsuccessfully.
There is a possibility that we haven't been lucky with the room and that other rooms are in better condition...however, all in all, we would NOT recommend this hotel.
- Also Known As:
- Sunroute Plaza Shinjuku Shibuya
- Sunroute Plaza Shinjuku
- Sunroute Plaza Shinjuku Hotel
- Hotel Sunroute Plaza Shinjuku Shibuya, Tokyo
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