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Hotel Sunroute Plaza Shinjuku: Traveler Reviews

3.5 of 5
2-3-1 Yoyogi, Shibuya, Tokyo Prefecture 151-0053, Japan
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Hotel Sunroute Plaza Shinjuku
Ranked #3 of 29 hotels in Shibuya
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1,790 reviews from our community

Traveler rating
    835
    796
    136
    20
    3
See reviews for
Families
203
 
Couples
638
 
Solo
216
 
Business
131
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Belgrade, Serbia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
“Oh dear”
3 of 5 stars Reviewed January 22, 2013

The only real asset of this hotel is its great location, right beside Shinjuku station.
We were possibly very unlucky with the room we were assigned to. Air-conditioning was poor. Each night the heating system would turn off by itself and when it was working it was loud and the air coming out was cold. Even though we complained and each time someone came up to check the heating (they even changed filters inside of the air-conditioner), situation hasn't changed for the whole duration of our stay in the hotel.
Room was clean yet the walls were dirty. Toilet was Ok yet it had an odd smell.
On the other hand, staff was friendly and tried to help each time, though unsuccessfully.
There is a possibility that we haven't been lucky with the room and that other rooms are in better condition...however, all in all, we would NOT recommend this hotel.

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
Ask Bilbona about Hotel Sunroute Plaza Shinjuku
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
“Easy and convenient. Why stay anywhere else?”
5 of 5 stars Reviewed January 20, 2013

Every time my family and I travel to Tokyo we stay here. It's easy and convenient with airport limousines buses stopping right at the door to and from Narita airport for only ¥3000. No need to drag your luggage up and down escalators to catch the skylines which is only ¥600 cheaper.
It's close to the main and busiest train station in Tokyo with JR and metro lines to travel to all tourist locations. There are fantastic restaurants and shops such as Lumier shopping centers and Tokyu hands just 5 minute walk away. Also if you're a member of the sunroute club check out is at 1pm! Great size rooms for tokyo standards, friendly staff and clean.

  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask Gribbs25 about Hotel Sunroute Plaza Shinjuku
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adelaide, South Australia, Australia
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
“Average”
3 of 5 stars Reviewed January 20, 2013

Location was convenient, nice and close to the station. Rooms were small, even by Japanese standard. Hotel could use a clean. Carpets were quite dirty and walls had lots of marks. The internet connection was unreliable, lots of dropouts on ethernet.
Found the breakfast average.

  • Stayed January 2013, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Greg K about Hotel Sunroute Plaza Shinjuku
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
brasil
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
“location”
4 of 5 stars Reviewed January 20, 2013

Great location, next to shinjuku station (offr subway, train and bus). Easy way to go to sightsee in a place where taxis are very expensive.Near many shoppings and restaurants. Of course as usual in Japan the rooms where very small.The bus of tha narita airport stops in front of the hotel and have space to locate your luggage. IF you intend to go to disney tokyo there is a express bus direct of the station, bus ask to the front desk how to go.Staff very helpful. If i return to tokyo i'll stay at same hotel.

Room Tip: Best location in a big city makes your trip easy You find better price at restaurants at the trains...
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  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask isa010 about Hotel Sunroute Plaza Shinjuku
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne
1 review
“Excellent Location in Shibuya”
4 of 5 stars Reviewed January 19, 2013

We stayed here for four nights and had a very pleasant experience. Location of this hotel couldn't have been better, less than 5 minutes to the trains and shopping strips! Our room was surprisingly larger than expected, quiet and clean. Staff were proficiently English speaking which helped tremendously. Breakfast menu could be varied can by the day though. On the whole, a highly recommended hotel to stay in Shinjuku, we would definitely come back again!

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Jenny T about Hotel Sunroute Plaza Shinjuku
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Sunroute Plaza Shinjuku

Also Known As:
Sunroute Plaza Shinjuku Shibuya
Sunroute Plaza Shinjuku
Sunroute Plaza Shinjuku Hotel
Hotel Sunroute Plaza Shinjuku Shibuya, Tokyo
Address: 2-3-1 Yoyogi, Shibuya, Tokyo Prefecture 151-0053, Japan
Phone Number:
Region: Japan > Kanto > Tokyo Prefecture > Tokyo > Shibuya
Amenities:
Bar/Lounge Business Center Free High-Speed Internet Restaurant Room Service Wheelchair access
Hotel Style:
#2 Family Hotels in Shibuya
#2 Best Value Hotels in Shibuya
#3 Business Hotels in Shibuya
Price Range: $$
Hotel Class:3.5 star (3.5*)
Reservation Options:
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Hotel Sunroute Plaza Shinjuku
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