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“Great value, location and service” 5 of 5 stars
Review of Hotel Sunroute Plaza Shinjuku

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Hotel Sunroute Plaza Shinjuku
3.5 of 5 Hotel   |   2-3-1 Yoyogi, Shibuya 151-0053, Tokyo Prefecture (Shinjuku)   |  
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Ranked #4 of 29 Hotels / Ryokan in Shibuya
Singapore, Singapore
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
“Great value, location and service”
5 of 5 stars Reviewed December 2, 2012

Located about 5 mins from Shinjuku station where you can access 90% of Tokyo by JR rails. Also conveniently located near shopping and food establishments. Rooms are clean and adequately furnished. Rooms may be small as in most hotels unless you stay in a five star hotel which costs you a bomb compared to Sunroute. Most rooms are small but it doesn't bother me as I'm out sightseeing most of the days. Its comfortable enough for a good night sleep after a long day.
Have joined their sunroute club and enjoyed a good deal of savings.
Highly recommended.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (353)
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Portland, OR
Senior Contributor
35 reviews 35 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed December 2, 2012

We stayed here for a tourist trip to Tokyo for 9 nights. The staff are incredibly pleasant, quick, efficient and speak English decently enough to understand and mostly get your point across (good for Japan). It is located 3 minute walk from Shinjuku station, which is a good location for those who love to shop, as this is a major shopping district. Probably is also good for business travelers, as this is also a skyscaper/business district. Although it's right by the metro, we had a major problem going to all the typical touristy spots, which required at least 20-30 minutes commute on the metro. Our recommendation for tourists, if shopping is not your main concern, is to find a hotel as close to the Tokyo station as possible, as we found ourselves going to or through that area almost daily.

There are two mini-marts right by the hotel - 7/11 and FamilyMart. They provide quick, convenient and more or less affordable (by Japanese standards) meal options. However, there are many restaurants in Shinjuku, including junk McDonald's next door. Many places are tourist traps - so we recommend stopping at ones where you see a line of locals outside the door. Another huge convenience of the location is that a Citi Bank ATM is right by the hotel in the Maynards tower next door.

The room, although pretty small, was clean and had everything you need, including, shampoo/conditioner, body wash, face wash, toothpaste, toothbrushes, crappy shaver, qtips, body sponge, shower cap and hair dryer. They provide an electric water boiler and tea, but we didn't see coffee there. The room was very clean, the bed was incredibly comfortable despite being firm. TV was hard to use if you want to find any English channels - we discovered two exist. The a/c and heater worked very well, but everything required the use of the provided manual (very easy to understand). There is a mini-fridge without junk to buy, so you can store food in there easily. The internet is wired (short cable is provided); we asked for a longer cable to use our laptio in bed. They were very happy to provide one, but didn't forget to ask for it back during check out. The internet was slow and inconsistent, but they made up for it with a fancy Japanese toilet - the kind you heard about. :) Our butts have never felt so clean after their warm bidet. The shower head has two height positions and the water pressure is great. Although the temperature was able to be very hot if needed, the temperature seemed to fluctuate mildly.

Sound insulation was great for keeping street noise out, but you could hear what was going on in the hall, it even woke us up one night when our neighbors decided to be very loud late at night in the hallway. The maids respected our signs on the door, but we locked up our suitcases anyway from past experiences in other countries. Their maids were Japanese and always greeted us when we passed by them. They definitely made us feel that our stuff will be there when we returned. They did a good job respecting our stuff when they cleaned the rooms. One negative about the cleanliness: we spotted a roach in the middle of the night while going to the bathroom, although it was just once. We always kept our eye out for him ever since.

We can't comment on any of their other services because we didn't not use them. The check out was quick and easy. If only American hotels were this efficient. Overall our stay was pleasant, but we would probably stay closer to the Tokyo station next time.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Lisbon, Lisboa, Portugal
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed December 2, 2012 via mobile

The hotel is well located, with small but comfortable bedrooms. My only complaint would be that there is only net up to the the 2nd floor. As I brought my travel router, I just connected it to the wired lan in the bedroom and problem solved.

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This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Bingen am Rhein, Germany
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed December 2, 2012

I walked in for a last minute reservation and the staff was very accommodating. The room was adequate, and the location was very convenient. about 5 minutes from the metro, and a as usual being right in the middle of Shinjuku, there is a lot of food to choose from. I would definitely stay again.

  • Stayed April 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Hong Kong, China
Top Contributor
91 reviews 91 reviews
55 hotel reviews
Reviews in 34 cities Reviews in 34 cities
67 helpful votes 67 helpful votes
3 of 5 stars Reviewed December 2, 2012

Stayed here in Oct 2012 for couple of days
Good hotel with helpful staff
Good location
However i was given a smoking room/floor because non smoking room/floor was all fully booked and no other alternatives were offered
Sound proof windows are great in the middle of the noisy Shinjuku
No breakfast wass included in the package but there are a lot of restaurants nearby
In the near future, i would choose either Super hotel or Toyoko inn because these jp hotel chains will provide FREE and GOOD buffet breakfast every morning.
A simple breakfast will simply cost more than Yen 1,000 per person in jp.

Room Tip: Request very early for a non smoking room/floor or you will smell like a chimney every single day (i...
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  • Stayed October 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed December 1, 2012

Great location, easy to find and comfortable stay. Right next to Shinjuku train station and great customer service. Rooms are average Japanese size for the price you pay ( not big ) but fine for a 3-4 day stay.

  • Stayed February 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 1, 2012

I stayed here three years ago and remembered it to be in a super convenient location right by Shinjuku train station. There are convenient stores, restaurants, drug stores, shopping, basically everything you need in the vicinity.

This time I went I also appreciated how great and friendly the staff are. I stayed twice in the month of Nov. so they upgraded my room the second time free of charge. They also gave me a late checkout free of charge because the airport limo was leaving at 1pm. I was really grateful for that.

The rooms are a bit small, but they all are in Japan. The cleaning staff do a great job of keeping it clean though.

The breakfast that was included with my stay was also awesome.

Overall, great hotel. I would definitely stay here again when I go to Tokyo.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Hotel Sunroute Plaza Shinjuku

Address: 2-3-1 Yoyogi, Shibuya 151-0053, Tokyo Prefecture
Phone Number:
Location: Japan > Kanto > Tokyo Prefecture > Tokyo > Shibuya > Shinjuku
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Shibuya
#3 Romantic Hotel in Shibuya
#4 Business Hotel in Shibuya
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hotel Sunroute Plaza Shinjuku 3.5*
Number of rooms: 624
Official Description (provided by the hotel):
Hotel Sunroute Plaza Shinjuku is a chic hotel located in the busy Shinjuku business district of Tokyo, Japan. Newly renovated in 2007 with sleek lines and modern accents, this Tokyo Shinjuku hotel's guestrooms are both contemporary and inviting for business and leisure travelers. Spacious and considerate, Hotel Sunroute offers guests competitive prices with special discounts and deals and the choice of a variety of guestrooms to meet each party's specifications. At the confluence of corporate skyscrapers and subway stations, this business hotel in Shinjuku is a magnet for business travelers. Travel around the Shinjuku and Tokyo area effortlessly via high-speed public transportation, which is just minutes away by foot. Shop one of the many department stores or travel outward to Mt. Fuji and the greater Tokyo area. Hotel Sunroute invites guests and visitors to lounge in the Villazza restaurant and trattoria for an expertly prepared meal from a menu featuring traditional Italian fare. Unwind at the end of the day in our Shinjuku hotel at Bar Ku Kon, in the plush lounges lit by a crackling fire, while sipping on a premium cocktail or whiskey with colleagues or friends. ... more   less 
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Also Known As:
Sunroute Plaza Shinjuku Shibuya
Sunroute Plaza Shinjuku Hotel
Hotel Sunroute Plaza Shinjuku Shibuya, Tokyo

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