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“My New "Best Hotel in Japan"” 5 of 5 stars
Review of Cerulean Tower Tokyu Hotel

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Cerulean Tower Tokyu Hotel
4.5 of 5 Hotel   |   26-1 Sakuragaoka-cho, Shibuya 150-8512, Tokyo Prefecture (Shibuya / Harajuku / Ebisu)   |  
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Ranked #5 of 29 Hotels / Ryokan in Shibuya
Certificate of Excellence 2014
2 reviews
Reviews in 2 cities Reviews in 2 cities
“My New "Best Hotel in Japan"”
5 of 5 stars Reviewed 3 days ago NEW

Yes, I really do think that title is justified -- this hotel has now replaced my previous choice for that title (The Yokohama Royal Park Hotel, the Landmark Tower, in Yokohama) which I like for the same reasons as I do The Cerulean, this hotel manages to do it even better.

Okay, I'd better justify that high praise so, from the top...

The Basics

This is of course a luxury hotel so at the very least, it has to do the essential things properly. And so it does. The building exterior is smart and modern, the entrances and lobbyies spacious and elegantly decorated with clear signposting and a logical, intuitive guest journey through check in and onto your room. The rooms themselves (I stated in the slightly larger rooms on the 30th+ floor but I don't doubt that this is true for all rooms) are very good with a stylish, neutral decor and an understated opulence. There standards of maintenance and cleaning are excellent too, as are the in-room facilities. The free WiFi is very easy to set up and extremely fast. The air conditioning is quiet and effective.

The Location

The hotel is very well located a short walk from Shibuya station. By the way, If you're not familiar with Tokyo, I'd always recommend that you find a hotel adjacent to a station on the Yamanote line (as is Shibuya) at whatever price point you are interested in. 80% of Tokyo can be reached from the Yamanote line with just one change and 90+% with two changes so really will help with your travel arrangements. Connecting with the Yamanote is what all other metro stations like to do ideally so being near the line is so much more convenient. Just my tip, hope it helps.

What Makes Good into Superb

Having established this hotel gets the basics right (even allowing for price and the fact that this is of course Japan we're talking about here so you'd expect everything to "just work") what did it do to a) surprise and delight in ways you didn't expect and b) differentiate itself from the huge competition in the central Tokyo upscale hotel market ? Well, let's start with what I said about location. Shibuya is an exciting and vibrant district which is great fun to visit but you probably wouldn't want to live there. So what you'd really like in a hotel is to feel that when you enter it, suddenly the noise and chaos of the hussle and bussel of the outside world has magically disappeared. The Cerulean manages to do that. The building lacks the drama and verve of the Shinjuku Park Tower's Hyatt Hotel but instead has a restrained opulence and quiet understated feel of a London private club. But it isn't stuffy or pretentious.Not being any sort of foodie, I didn't visit the showcase restaurants so if you're the foodie type I'm sorry that I can't help -- but I did go to the informal cafes on the ground floor and use room service which if the main restaurants match the standard of these, you shouldn't be disappointed. What really sets this hotel apart though is the staff. And this is the hardest things to get right. Too much drilling and rote learning means you've got curteous automatons rather than warm and friendly human beings. The staff at this hotel are nothing short of a delight. Polite and professional, of course, but there's a rare quality of seemingly genuine charm that pervades the entire team and lifts the atmosphere of the whole place. You can't put your finger on it, but you know when it is there or when it isn't. The lobby clark guy who made sense of my complicated reservation. The room service lady who made sure that everything was perfect. The endlessly patient woman at the porter's desk who politely and flawlessly sorted out when I left my room card in the room (and didn't mind at all me having the temerity to say that she might have inadvertently kept it when I reserved a limousine bus to the airport when in fact I'd mistakenly locked myself out of my room -- and in the process turned what could have been a toe curlingly embarrassing incident for me into an enjoyable whizz up and down in the lifts, turning the room upside down to find the key card and, all-in-all probably the high point of my stay. The ability to do that is little short of magical.

It isn't always down to how much you're paying. There is a hotel in the Home Coutnies of England (I won't name names but it's where the English national football squad stay) where the is no lack of blingy swank. The staff are neat, scrubbed and polished and will do whatever you ask, but you can feel them assessing your net worth when you enter the building and bigging up the haughty attitude if they don't think you're worthy enough of staying there. And that isn't the only hotel where the management and staff mistake condescension for what is actually required - care for their guests. That comes across in everything about the Cerulean.

Best hotel in Japan? A big claim, but I'll stick to it. No, you can't compare, say, a $1000 a night ryokan with a western style hotel like this and it would be silly to do so. And a $150 a night airport hotel that is quiet, pleasant and restful can seem like Heaven maybe because it is just the right place at the right time. But no, I genuinely think that, this hotel is in a class of its own.

Room Tip: Higher floors benefit from an excellent dedicated lobby
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  • Stayed April 2015, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (144)
Date | Rating
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  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
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Luxembourg
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago

I explicitely booked a "City View" room for my first visit to Tokyo and as the "City View" rooms are charged at a higher rate than what the hotel calls their "Sky View" rooms (rooms with a view on the suburbs of Tokyo) I trusted that the hotel would handle my reservation correctly . When I checked out the day after I enquired again and found out that not only had I been given a "Sky View" room but extra charge would not be compensated. Nicely done. I call that downright dishonnest.

  • Stayed April 2015, traveled as a couple
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Really well located, five minutes from Shibuya station. It is not cheap but the rooms are huge and really well appointed, with wonderful views out over Tokyo. It is all a bit soulless, but very comfortable. I stated away from the bar and restaurant because they looked expensive, and there are tons of places just outside.

  • Stayed April 2015, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed here with my daughters for 5 nights. The location is great, the restaurants are good especially the Chinese. The service is courteous and as from the 1st of April the Wi Fi is free but it was very expensive and a little soulless, it felt like a business hotel. The best thing is the view from the rooms which is stunning!

  • Stayed April 2015, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manhattan Beach, California
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

brought the family for our first trip to Tokyo and stayed at The Cerulean Tower Hotel at the recommendation of friends who used to live in Tokyo. First class hotel amenities and excellent service. Everyone at the hotel was polite and courteous which made our stay quite pleasant. Shibuya train station is a quick 5 minute walk from the hotel . There was plenty of shopping in the Shibuya area to keep everyone happy as well as lots of restaurant choices. Hotel restaurants were very good and so we ate in many times. Stayed for week and would definitely come back again. Highly recommended.

Stayed April 2015, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Makati p
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We enjoyed our stay at Cerulean. The guest rooms were perfect (modern, spacious, immaculately clean, and with excellent city views.) there are inter-connecting rooms for families. Wifi is now free and the speed is fast. Th piano bar on the 40th floor is pleasant and with magnificent view of city lights and Tokyo Tower. The hotel is around 300 to 500 meters walk to the JR station, subway, Hachico attraction, Shibuya Crossin where shops and restaurants abound.

  • Stayed April 2015, traveled with family
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
31 reviews 31 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Pros: Very luxurious, great robes, good location, helpful concierge

Cons: Expensive

Overall: If you don't mind the price, then you'll love the stay. This was the nicest hotel within Shibuya that we stayed at.

The room: Great views from the tower, and I assume there's no room you could go wrong with. Very spacious and everything you'd expect from something of this price, but even better, there's a heater in the bathroom mirror! Nice to have when everything else is fogged up.

The location: An easy walk to the Shibuya station as well as everything else in the area. There's also a 7-11 near the lobby, so if you need anything, there's easy access nearby.

The staff: The concierge was happy to book a restaurant, and offer suggestions for places to visit. Everyone was polite and courteous and happy to offer any help needed.

Room Tip: The higher the better
See more room tips
  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Cerulean Tower Tokyu Hotel

Address: 26-1 Sakuragaoka-cho, Shibuya 150-8512, Tokyo Prefecture
Location: Japan > Kanto > Tokyo Prefecture > Tokyo > Shibuya > Shibuya / Harajuku / Ebisu
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Shibuya
#4 Family Hotel in Shibuya
#4 Romantic Hotel in Shibuya
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Cerulean Tower Tokyu Hotel 4.5*
Number of rooms: 411
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Also Known As:
Cerulean Hotel Tokyu
Cerulean Tower Tokyu Hotel Shibuya, Tokyo

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