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“Extremely Unsatisfactory Stay” 1 of 5 stars
Review of Cerulean Tower Tokyu Hotel

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Cerulean Tower Tokyu Hotel
4.5 of 5 Hotel   |   26-1 Sakuragaoka-cho, Shibuya 150-8512, Tokyo Prefecture (Shibuya / Harajuku / Ebisu)   |  
Hotel amenities
Ranked #5 of 29 Hotels / Ryokan in Shibuya
Certificate of Excellence 2014
Hong Kong, China
1 review
“Extremely Unsatisfactory Stay”
1 of 5 stars Reviewed 2 days ago NEW

Only the concierge and porter had the best service.
Management has changed with poor service.
Terrible house keeping crew, and front desk service was unsatisfactory.
I would rather stay in a 3 star hotel than this hotel.
No free wifi, no free breakfast, extremely expensive price.

Room Tip: Excel Hotel is cheaper and closer to the train station.
See more room tips
  • Stayed February 2015, traveled with family
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 1 of 5 stars Service
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986 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (139)
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English first
Wellington, New Zealand
Top Contributor
69 reviews 69 reviews
46 hotel reviews
Reviews in 31 cities Reviews in 31 cities
71 helpful votes 71 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We stayed here for 3 nights in room 3419. The room was huge and gorgeous. The bathroom had a separate bath/shower room, semi-screened toilet and a make up stool at the basin. There's a spacious desk/work area and a comfortable 'chaise lounge' style seat and ottoman combo. The bed was so comfortable it was hard getting up in the morning.

We had a fantastic view of Tokyo from our room. We had booked on-line some months ago and got a 50% off price. It is close to Shibuya Station and, as we only have one suitcase each, walked to and from the station.

  • Stayed February 2015, traveled on business
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Port Elizabeth, South Africa
Top Contributor
93 reviews 93 reviews
39 hotel reviews
Reviews in 40 cities Reviews in 40 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I stayed here while speaking at a conference at the hotel's conference centre.

Positives:
- Location is perfect - so close to major shopping, restaurants.
- Rooms are very spacious and comfortable (except for bed, see below)
- Views are fantastic
- Bathrooms are spacious and very well appointed
- Staff are friendly and helpful
- Quick checkin and out - I cannot abide long complex check in procedures when they have all your info already

Negatives:
- Very expensive
- Wifi was expensive - I would expect free wifi at the price paid
- Breakfast was ridiculously expensive - I ended up going to the local 7/11 as I could not justify the price charged
- Bed was VERY hard. I like a hard bed but this was like sleeping on a plank

So overall is great if someone else is paying!

  • Stayed January 2015, traveled on business
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Edmonton, Canada
Senior Contributor
40 reviews 40 reviews
12 hotel reviews
Reviews in 18 cities Reviews in 18 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel has a very cool location and is very nice inside. I thought the rooms were very nicely put together. The view was awesome also as we could see Mt Fuji from our room. The breakfast was excellent. We ate at Chinese Restaurant which I thought was ok not great. It is in an ultra cool area with great shopping.

Stayed February 2015, traveled as a couple
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Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

The Cerulean Tower hotel is my favorite place to stay in Tokyo -- eight stays and counting over ten years. The reasons? 1. Location. Shibuya station is a short walk away and is a major hub for getting you to where you need to go. 2. Service. The staff at the Cerulean always makes you feel comfortable. Taxis always available and bellmen to help be sure your driver knows where they are going. Specific call-out to the concierge staff. They know EVERYTHING about Tokyo! They are the best I've ever experienced, and in a city the size of Tokyo, a great concierge can make all of the difference. 3. Rooms. Nothing fancy, but quiet, clean, predictable, and always with a great view.

  • Stayed February 2015, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Taichung, Taiwan
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 of 5 stars Reviewed 1 week ago

I stayed here on my own for a long weekend. It was expensive but I believe very spacious for Tokyo. The room ws lovely and had fantastic views of the city. I especially loved the top floor restaurant great wine and some snacks looking over the city....absolute bliss.

The hotel was in walking distance of the metro which was brilliant. Lots of tourist attractions within 20mins walking. I was here in July so it was hard going walking in the heat. Overall a lovely stay but I'd recommend somewhere cheaper if you were there for longer than a weekend.

  • Stayed March 2014, traveled solo
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Service
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Paris, France
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

I've stayed at the Cerulean Tower Tokyo Hotel at least 5 times and I've always been very happy there. The views are incredible you can see all of Tokyo from your bedroom window. Large rooms, great bar at the top of the hotel. Good location and if you can, top floors are the best. Meals are great and of course, it is Japan, so service is excellent.

Room Tip: If you stay on the upper floors you have access to the special dining room where you can eat delicio...
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  • Stayed December 2014, traveled on business
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Cerulean Tower Tokyu Hotel

Address: 26-1 Sakuragaoka-cho, Shibuya 150-8512, Tokyo Prefecture
Location: Japan > Kanto > Tokyo Prefecture > Tokyo > Shibuya > Shibuya / Harajuku / Ebisu
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Shibuya
#4 Romantic Hotel in Shibuya
#4 Family Hotel in Shibuya
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Cerulean Tower Tokyu Hotel 4.5*
Number of rooms: 411
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Also Known As:
Cerulean Hotel Tokyu
Cerulean Tower Tokyu Hotel Shibuya, Tokyo

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