My Partner and I stayed here for 2 nights in July 2013, as frequent travellers we found that the service and facilities in this hotel could be rated above other hotels in a similar price range worldwide. The Japanese have a unique manner of service and at every point we were greeted and attended to in a warm, friendly and professional manner. Rooms were spacious and clean, and we had an excellent view. We transported to and from Narita Airport by Airport Limousine Bus which runs directly to the hotel, and is a good value option at 6000 yen return including a ticket on the Tokyo metro. Excellent facilities in the Fitness centre...massage chairs!!! Another positive is the location of the hotel, walking distance to Shibuya Station and surrounds. The only negative is paying for wifi approx $20US per day, however they did accommodate all devices for this price. We will be staying here on return trips to Tokyo.