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“right choice” 5 of 5 stars
Review of Cerulean Tower Tokyu Hotel

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Cerulean Tower Tokyu Hotel
4.5 of 5 Hotel   |   26-1 Sakuragaoka-cho, Shibuya 150-8512, Tokyo Prefecture (Shibuya / Harajuku / Ebisu)   |  
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Ranked #5 of 29 Hotels / Ryokan in Shibuya
Certificate of Excellence
Canada
Level Contributor
18 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“right choice”
5 of 5 stars Reviewed March 14, 2013

recommended by friends, it was a great choice. Perfect location for a quick 36 hour stopover in Tokyp. Wonderful staff - thanks for unexpected upgrade and late check out. All staff very professional and pleasant , and helpful. Huge bathroom. Japanese 'washing ' toilet. Only negative - and quite minor, but a charge for wifi internet - even the tea and coffee in the room.

Room Tip: just be polite. The Japanese are lovely high service oriented people.
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1,134 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (164)
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  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
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United States
Level Contributor
108 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 stars Reviewed March 10, 2013 via mobile

This is my second stay here. I was fortunately upgraded and my room was terrific. Staff is really great and they make westerners feel very comfortable. You cannot beat the location to the train station but also just to walk around Shibuya.

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Sydney
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed March 10, 2013

We stayed at the Cerulean a few times throughout January 2013. It's lovely and close to Shibuya station and the crossing.

The Cerulean staff are what really made our trip special - it was an absolute pleasure to deal with the concierge (Yoko and Naoko) even before we arrived they helped me to plan and book some unattainable restaurants, Sumo wrestling and the Kabuki. Without them our trip wouldn't have been nearly as special - thank you!

The room service is also lovely at this hotel - great silver service. However, the breakfast downstairs in the morning is pretty average. They would do better to put it on a higher level like the Park Hyatt does. Would definitely recommend a drink upstairs at the bar for sunset - you can get great views to Mt Fuji when it's clear.

Beware - book through Expedia as you get between 30-40% off the normal hotel room rate as we found out when we wanted to stay an extra day.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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London, England, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed March 8, 2013

Easy for me to say as I didn't fork out the money to stay here. I've been in less pricey places (again, paid for by work) that have been much better experiences. Eating here is a strange experience in that they don't seem to get the concept of ordering a main meal and then following up with dessert (that is, they have desert on the menu, but they bring you the bill after the main course, which makes you think that perhaps you should have ordered it all in one go!) Small beer in the scheme of things. Location is great, 2 mins to Shibuya crossing and the Metro, and thence to anywhere in Tokyo. Rooms are basic, TV is 99% Japanese so if you wanted to take in a Western movie or just relax you're pretty much stuck with the odd programme from Fox!

  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Singapore, Singapore
Level Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed February 25, 2013

Location was ok - its not really in the 'main' part of Shibuya, but its not so far away from Metro, Shibuya crossing and the other key streets/area. All walkable.

Rooms are a bit tired and plain - you could do a lot better for the price by going for something more 'boutique'.

We chose Cerulean primarily because it was a fixed drop-off point for the airport shuttle for both Narita and Haneda (very quick and cheap transfers) as well as being in an area we hadn't stayed before.

Very nice high-floor bar with fantastic views of the city - a bit stuffy though with the staff trying to present a 'we are a high class establishment' attitude.

Charging for Wifi? Seriously? We stayed and ate at lots of other places in Japan and always WiFi was free - like the air you breathe! Not sure why a Tokyo hotel is persisting with this very old-school, stingy approach to what is now a basic service.

Overall I say Cerulean is 'solid'. I wouldn't call it an intimate or luxurious place though!

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Dubai, United Arab Emirates
Level Contributor
55 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed February 25, 2013

This isn't the cheapest hotel in Shibuya, but it does have the best location whilst still offering good value for your money. The accomodation starts on a high floor, so even though you are right in the action, you wouldn't know it. The best part about this hotel is that the limousine bus connects you straight to Haneda or Narita airports. A trip to Haneda will only cost you 1,000 yen, cheap compared to the 22,000 yen taxi fare for the same trip!

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed February 18, 2013

Stayed here (standard King City view) for 5 nights in Feb 13 with my wife and 2 kids aged 6 and 4. Hotel provided extra bed, and still plenty of space left in the room for luggages etc. Bath is spacious and quite luxurious. Good view from the room, on a clear day we can see Mt Fuji. TV selection was poor for English programmes, so the TV was rarely switched on. Room service was ordered for dinner and breakfast once. The quality was poor and prices was expensive. Easy to dine out as the hotel is 5 minutes walk away from Shibuya station, also behind the hotel there's a few eateries as well. Just to add, the hotel is located on a more 'quiet' and less busy part of Shibuya which was great! Staff were very accommodating and friendly. Loved our time there, will probably stay here again if I get the chance to visit Tokyo again.

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Cerulean Tower Tokyu Hotel

Address: 26-1 Sakuragaoka-cho, Shibuya 150-8512, Tokyo Prefecture
Location: Japan > Kanto > Tokyo Prefecture > Tokyo > Shibuya > Shibuya / Harajuku / Ebisu
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Shibuya
#3 Romantic Hotel in Shibuya
#5 Family Hotel in Shibuya
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Cerulean Tower Tokyu Hotel 4.5*
Number of rooms: 411
Reservation Options:
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Also Known As:
Cerulean Hotel Tokyu
Cerulean Tower Tokyu Hotel Shibuya, Tokyo

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