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“Good location and big rooms” 4 of 5 stars
Review of Cerulean Tower Tokyu Hotel

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Cerulean Tower Tokyu Hotel
4.5 of 5 Hotel   |   26-1 Sakuragaoka-cho, Shibuya, Tokyo Prefecture 150-8512, Japan   |  
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Ranked #4 of 28 Hotels in Shibuya
Kuala Lumpur
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
11 helpful votes 11 helpful votes
“Good location and big rooms”
4 of 5 stars Reviewed February 18, 2013

Stayed here (standard King City view) for 5 nights in Feb 13 with my wife and 2 kids aged 6 and 4. Hotel provided extra bed, and still plenty of space left in the room for luggages etc. Bath is spacious and quite luxurious. Good view from the room, on a clear day we can see Mt Fuji. TV selection was poor for English programmes, so the TV was rarely switched on. Room service was ordered for dinner and breakfast once. The quality was poor and prices was expensive. Easy to dine out as the hotel is 5 minutes walk away from Shibuya station, also behind the hotel there's a few eateries as well. Just to add, the hotel is located on a more 'quiet' and less busy part of Shibuya which was great! Staff were very accommodating and friendly. Loved our time there, will probably stay here again if I get the chance to visit Tokyo again.

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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887 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (119)
Date | Rating
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  • Danish first
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English first
Brisbane, Australia
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 17, 2013

Cerulean Tower Tokyu has an amazing location, being only a few minutes walk from Shibuya 5 Ways. There is literally days worth of wandering around the Shibuya Streets. If you're feeling energetic, you could easily walk to Harajuku, or if you're feeling lazy, catch the Yamanoto line anywhere! Cerulean Tower provides excellent service, and assistance to make Japanese bookings was happily provided by the hotel. Some here say wifi should be free for a 5 star hotel, but having a fee keeps all the leechers off it! For a minimal fee, you can have wifi for all your devices, lightning fast! Restaurant service was also exemplary. We had a few drinks on Level 40 to take in the view (expensive, but worth it) and also had dinner at the Italian restaurant on L2 (Must more affordable). Breakfast at the restaurant is very busy and generally involves a wait. For only a few dollars more, choose room service and have a table delivered to your room!

Room Tip: All rooms have blackout curtains, don't be afraid to request east/west rooms. Northerly rooms e...
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yogyakarta, Indonesia
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed February 16, 2013 via mobile

My stay here was business trip in the end of winter

First impression was the strategic location and very kind staffs in all department

My room was Sky View in 29th floor, with a magnificent view of Mount Fuji

Room is spacious in Tokyo standard. I like the layout, where the working table is strategic and comfortable

Internet access is quite expensive. Stayed here for 4 nights, the connection had a problem on the 3rd. Staff doesn't understand English for technical problem

  • Stayed February 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed February 16, 2013

My son and I stayed at the Cerulean tower hotel in Shibuya for 7 nights. We chose it after reading the reviews on trip advisor, Tokyo is huge but Shibuya is where the action is. The hotel is five minutes from Shibuya railway station, one of the biggest and busiest stations in Tokyo. If you arrive by train from Narita take the west or south exit. When you come out of the station look to the left and the tower is visible. Use the overhead walkways to reach the hotel. - there are lifts if you have luggage.

The reception is on the first floor but the rooms are on the 19th to 40th floor. Our non smoking room was on the 25th floor and had wonderful views of the area. The room is spacious with a spacious bathroom with lots of marble and a great shower.

The hotel charges for WiFi. It costs 3600 yen for a week. We were able to run a laptop, ipad and mobile phone in our room and the speed was excellent.

On the ground floor is the Caramelo restaurant where there is an excellent breakfast buffet. It might appear expensive but is a great way to start the day with excellent food. No one hurries you to leave and breakfast is served until 10.30am. Time to plan your day.

Without exception the staff are helpful and friendly. They make you feel welcome. We used the concierge service to book restaurants and seek directions. The staff remembered my name 24 hours later. This is Japan at its best.
On the second floor just outside the entrance is a very handy 7/11 convenience store. 7 bank has an ATM inside which works with overseas travel cards and other cards. Be aware few Japanese banks ATM will work with overseas cards, but the 7/11 chain works fine.

To sum up:
Whilst the Cerulean might appear expensive it is great value and a genuine 5 star hotel with service to match. Close to the railway station and all the action of Shibuya. You can get to all parts of Tokyo easily and the Narita express train to the airport stops at the station. This hotel is an oasis of calm and service with delightful staff. A stay here will not disappoint you.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong
Senior Contributor
35 reviews 35 reviews
18 hotel reviews
Reviews in 21 cities Reviews in 21 cities
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed February 15, 2013

If you are new to Tokyo and would want to avoid the hassel of familiarizing yourself with the spider-web metro network on your very first day upon arrival, you can simply take the airport shuttle which will take you direct from the Haneda/Narita Airport to Cerulean Tower Tokyu Hotel direct. It costs you 1,000 yen per person.

The room in Cerulean is spacious by the Japnanese standard. The shower and bath tub are enclosed behind a glass pane to avoid the steam transmitting into the rest of the bathroom.

If the weather is good, you can also get a glimpse of the Tokyo Tower from your own room. Request for a room on a high-floor zone if possible. It would enable you to have a better view of the entirety of the Shibuya area.

In terms of location, there should be no complaint. When you walk down from Cerulean (check from the lift), you should come across a pedestrian walkover (please watch for the FIRST). After you cross it you would find yourself landing in the Shibuya station. It is one of the biggest and busiest transit stations. You can get a day pass to save some money. Please make sure you get the correct line e.g. JR/Metro etc.

If you do not opt for breakfast in Cerulean, there are nice coffee shops and fast food shops around offering nice coffee and sandwiches to choose from to fuel youself in before staring a day for sight-seeing.

If you are starved, the basement floor in Tokyu Department Store is the best place to shop for fresh and reasonably priced sashimi and sushi.

Facing the Shibuya station and opposite to Tokyu Department Store is the popular shopping area of Shibuya. You will find 109 and Mark City close-by.

For food gourmets who look for better quality for dinner, there is a "food" street across the pedestrian cross-over (mentioned above) close to Mark City where you will be afforded with loads of choices varying from Japanese noodles (ramen), sushi, BBQ (korean style) and teppanyaki etc. It is only approximately 5 minutes away from Cerulean. If it takes you more than 10 minutes to get there, you are probably heading on the wrong direction.

Room Tip: High floor zone
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  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Senior Contributor
32 reviews 32 reviews
25 hotel reviews
Reviews in 23 cities Reviews in 23 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed February 11, 2013

In terms of location, room size and views this hotel holds it's own.

Room is large, very large for Japan (bathroom is the size of other hotel rooms I have stayed at here), the doors close silently and the foot light switch next to the bed saves you being blinded by light if you need to get up in the dark.

Bar on level 40 is nice enough but the ambience is a little lacking. It could be made so much better and help them capitalise on the stunning views of the city if the brought it up a notch.

Customer service overall is what you expect from Japan but as many others state here, this hotel has a bit more of a business feel, than it has character ambience and that shows in the staff.

If you are looking for a hotel for a vacation with someone special you can do better, if your here seeing friends or for business then it's a solid bet.

  • Stayed February 2013, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed February 10, 2013

Not a bad hotel but they serve Shark Fin Soup so.... You decide. My review would be quite different were it not for this fact. It is served in the Chinese restaurant there and I can not say if it served elsewhere in the hotel as it has many restaurants scattered about the building.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Cerulean Tower Tokyu Hotel

Address: 26-1 Sakuragaoka-cho, Shibuya, Tokyo Prefecture 150-8512, Japan
Phone Number:
Location: Japan > Kanto > Tokyo Prefecture > Tokyo > Shibuya
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Shibuya
#3 Family Hotel in Shibuya
#4 Romantic Hotel in Shibuya
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Cerulean Tower Tokyu Hotel 4.5*
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Also Known As:
Cerulean Hotel Tokyu
Cerulean Tower Tokyu Hotel Shibuya, Tokyo

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