This hotel was adequate, but we found it a bit expensive for how run down it felt in the rooms. The room given to us smelled so heavily of cigarette smoke that I immediately phoned reception to ask them to move us. They were quite hesitant to comply innitially, but I was feeling poorly and to my shame lost my temper a bit, so the poor concierge was bullied into moving us immediately. They moved us two rooms down, and it did not have even of whiff of cigarette smoke to it. I am perturbed by this, as when I made our booking, I did specify a non-smoking room, and when we checked in, I also reminded them that I did not want a smoking room. And then they give us a smoking room.
Apart from this incident, the service was very good, and we were happy with our room. The Shibuya Creston is quite run down, which one would not expect from the star rating or the price, but if you know what you are getting, it is not horrible or off putting.
The hotel is a bit difficult to find, but surrounded by lovely restaurants and shops and a pleasure to get to and from the station.
I would not stay here again.
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- Also Known As:
- Shibuya Creston Hotel Tokyo