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“Stellar Stay” 5 of 5 stars
Review of The Ritz-Carlton Tokyo

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The Ritz-Carlton Tokyo
5.0 of 5 Hotel   |   9-7-1 Akasaka, Minato, Tokyo Prefecture 107-6245, Japan   |  
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Ranked #7 of 94 Hotels / Ryokan in Minato
new york
Top Contributor
69 reviews 69 reviews
55 hotel reviews
Reviews in 41 cities Reviews in 41 cities
151 helpful votes 151 helpful votes
“Stellar Stay”
5 of 5 stars Reviewed March 23, 2009

Stayed at the RC for 2 nights in March and it couldn't have been better. I stayed in an executive corner suite - which was huge and has some of the best views I've ever experienced in a hotel. The room has tons of amenities and I couldn't find anything to improve - coffee/tea maker, espresso machine, great toiletries, dvd player, etc.

Used the club lounge for early evening snacks (excellent spread with canapes, wine/champagne, sandwiches, etc) and they also serve a full breakfast (not just continental as posted on the RC website). I asked the concierge for a number of services (reservations, etc.) and all were executed quick and efficiently.

Service is top notch - even compared to the incredible service in other ultra luxury 5 star hotels in Tokyo. The location is excellent for both business, sightseeing, and night-life.

What more can I say - I loved it! the only downside is that I had to leave.

  • Stayed March 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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670 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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New York
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed January 22, 2009

The Ritz Tokyo is a new tower above the "MidTown" development. The rooms are spacious and the views are spectacular. The pool is beautiful as is the spa and fitness center. Afternoon tea in the lobby, especially on the day of arrival is a good introduction to tokyo before venturing into the city. We ended up taking a taxi to most places which was never problematic.

  • Liked — Service level
  • Disliked — location... easy to get around by taxi and the shopping below the hotel is convenient but hotel isnt ideally located... but worth it still.
  • Stayed May 2008, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
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Tokyo, Japan
Contributor
17 reviews 17 reviews
17 hotel reviews
Reviews in 11 cities Reviews in 11 cities
147 helpful votes 147 helpful votes
4 of 5 stars Reviewed November 6, 2008

My partner and I recently stayed at the Ritz-Carlton Hotel Tokyo - A near perfect hotel in the heart of Tokyo.

ROOM
We reserved the Club Deluxe room which allowed us access to the Ritz-Carlton Club Lounge. Upon arrival, we were whisked-up to the fifty-third floor Club Lounge where we were checked-in whilst enjoying a glass of champagne. We requested a room with views of Shinjuku (there multiple views but the Tokyo Tower views are more expensive than the others). After our champagne and some light snacks at the Lounge, we were escorted to our room. The room was quite spacious and bright with a huge bathroom separated from the room with double doors. The room had a very comfortable king-sized bed with two fairly big wardrobes, a big work table and (2) chairs, a phone, an in-room safe as well as complimentary high-speed LAN and wireless Internet (just call the front desk to get the password) service. There was also a SONY BRAVIA 40 inch LCD TV (CNN and the BBC as well as movie channels) along with a DVD player. Also in the room was a fully stocked minibar with snacks, an espresso machine, tea making facilities, as well as two reading chairs with a selection of magazines. By the bed, there are electronic controls which control the lights, the drapery, and the DO NOT DISTURB sign outside the door of room. The bed was quite comfortable and with the turn down service in the evening, came two complimentary bottles of (Ritz-Carlton branded) mineral water and two chocolates. While the room is quite luxurious, there was one odd design feature: The room has an obvious modern look to it, but the look of the work chairs looked out of place (in my opinion) - Very 1970s design!

BATHROOM
On the whole, the bathroom was marvellous: There are two separate sinks, a spacious shower stall which came with Bulgari amenities as well as a rain shower, as well as a separate soaking tub. There were also the usual Ritz-Carlton branded extra amenities such as toothbrushes, hand-creams, etc. The toilet was enclosed in a separate corner of the bathroom and featured the Japanese "washlet" bidet system and a phone. There were also plenty of very soft towels as well as a SONY BRAVIA 20 inch LCD TV off to one corner. The location of the TV was another odd design feature: It was almost parallel to the soaking-tub - One had to twist to their side in order to watch TV whilst in the tub - Very odd! The bathroom is also a little too dark!

THE RITZ-CARLTON CLUB LOUNGE
Since we stayed on the Club floor, we had access to the private Ritz-Carlton Club Lounge located on the fifty-third floor of the (Tokyo Midtown - the location of the hotel) building. The lounge was big, but not so big. While we were there, it was fairly quiet, but I did wonder if it had enough space to accommodate all the guests of the Club floors when the hotel is full. The Lounge has its own dedicated concierge as well as "five food and beverage presentations." We were pleasantly surprised at the quality, quantity and variety of each presentation. While in the evening, one could help oneself to complimentary alcoholic beverages, throughout the day all other alcoholic beverages were also complimentary and available upon order. The Lounge has good views of Tokyo (but not of Tokyo Tower). We also had the buffet breakfast in the Lounge and the quality and (the hot and cold) selection were fairly good. It's worth noting that the guests on the Club floor can ONLY eat breakfast at the Lounge and not downstairs at the other buffet in the Lobby Lounge - This is a rather odd restriction.

HOTEL FACILITIES/RESTAURANT
The hotel offered a variety of facilities which were quite luxurious. There is an indoor pool, spa and fitness facilities (all by ESPA - The pool and the fitness facilities are complimentary for all guests). There are also shower facilities and a sauna at the gym but guests must pay to use the lockers (which is again rather odd!) Do note that all these facilities are also shared by the residents of the Ritz-Carlton Residences. As for dinning, there are four restaurant in the hotel (which we didn't use). There is also a Ritz-Carlton Cafe located on the ground floor of the building in which the hotel is located. The facilities in the hotel are all of the luxurious excess that the Japanese love: For example, a waterfall in the Lobby Lounge.

SERVICE
As expected of the Ritz-Carlton brand, there were no service-related problems. In fact, the staff were not only courteous and always smiling but they went out of their way to help you. Communicating in English was not a problem at all.

SURROUNDINGS
The hotel is in the downtown core of Tokyo, a bit north of the Roppongi District. It's connected to the Tokyo Metro (subway) via an underground route. To the south of the hotel, one can find Roppongi - An interesting part of Tokyo with a slightly sleazy and party-hardy reputation. Don't let this put you off however, as its all perfectly safe despite the riff-raff. The hotel itself occupies the top floors of the upper-scale Tokyo Midtown shopping/entertainment complex. There are numerous shopping and (more affordable) dinning options in the complex. There are also two modern art museums near the hotel - Ask the concierge to give you a map of the local area.

CONCLUSION
The Ritz-Carlton is ultra-luxurious and has exceptional service, but it's not perfect. The odd design features in the room along with their odd policies (such as charging for guests to use a locker in the fitness centre) tarnish an otherwise perfect experience. I highly recommend the Ritz, which I think is one of the best hotels in all of Japan.

  • Liked — The service, the huge room and the Club Lounge
  • Disliked — Odd restrictions and design flaws
  • Stayed October 2008, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VA
Top Contributor
232 reviews 232 reviews
105 hotel reviews
Reviews in 90 cities Reviews in 90 cities
129 helpful votes 129 helpful votes
5 of 5 stars Reviewed November 1, 2008

The Ritz-Carlton Tokyo is a superb, resort-quality hotel. The fitness center and pool are truly luxurious. The main bar/gathering area offer a breath-taking view of Tokyo. The restaurant does a first-class job. The rooms are opulent. In short, you are treated like royalty at this hotel. No complaints, and I am picky.

  • Liked — Exercise Center, Pool, Room
  • Disliked — No complaints
  • Stayed September 2007, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newport, RI
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed October 29, 2008

Amazing. Perfect. Flawless. Stayed on The Club Floor and was treated like Royalty. The highest Standards in Sheets, Bed was sooo Comfy and the Staff friendly. This is an Amazing City and A True Six Star Hotel.

  • Liked — Super Luxury Accomadations
  • Disliked — Nothing
  • Stayed October 2008, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
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London
Top Contributor
135 reviews 135 reviews
83 hotel reviews
Reviews in 66 cities Reviews in 66 cities
147 helpful votes 147 helpful votes
5 of 5 stars Reviewed September 14, 2008

We spent three nights at the Ritz Carlton and - I should declare - got a great room upgrade. However, I will try not to let it cloud my comments.

This is an excellent hotel - extremely hard to fault. I stayed at this hotel and one of the Four Seasons during my trip to Tokyo so I have a benchmark also. Also, I am not a historic fan of Ritz Carlton - their other hotels like the Arts in Barcelona have generally disappointed me.

Plus points:
- views are stunning from every aspect
- rooms are packed with good gadgets (TV in bath etc.)
- spa is of very high standard
- service is pretty much flawless
- not expensive for the standard. Extras etc are fairly priced. I personally dislike when good hotels just gouge on little things. The Ritz Carlton doesn't.

Negatives:
- broadband wifi is very slow
- they add a service charge to the room. I wish they would put it in the room rate (which was reasonable). For me, there is something annoying about increasing the rate by 10% at check out.
- breakfast is not very calming. The restaurant is rather narrow and cramped around the breakfast buffet. So you get buzz and views. But not a relaxing way to start the day.
- downside on being on 45+ floor is that you get no fresh air without a 10 minute walk.

Not sure whether it is a positive or negative but, on arriving at the Four Season in Chinzan-So, I then realised how "anywhere" the Ritz is. It is beautiful but not distinctly Japanese. It attracts a more metropolitan local clientele.

Really recommend it. Had a great stay.

  • Liked — It's just an excellent all-round package
  • Disliked — Hard to really fault
  • Stayed September 2008, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
186 reviews 186 reviews
46 hotel reviews
Reviews in 54 cities Reviews in 54 cities
82 helpful votes 82 helpful votes
5 of 5 stars Reviewed September 6, 2008

This hotel is in the fabulous up coming Rappongi area of Tokyo mid town. Its a stunning hotel (think Bulgari showroom) with amazing views of the city from all the rooms.

Great breakfast buffet and good bar food ( but very expensive for example the £75 burger!)

Rooms are large with very comfortable beds.

Two irritating niggles - they charge hotel guests to use the hotel pool changing facilities and in the evening make a cover charge for the bar (as there is live entertainment - well if thats whats its called). Why nickel and dime when they could charge more for the rooms and nobody would notice. Silly policy from an otherwise sensible hotel group.

  • Liked — The service was superb
  • Disliked — Silly extras
  • Stayed September 2008, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Ritz-Carlton Tokyo

Address: 9-7-1 Akasaka, Minato, Tokyo Prefecture 107-6245, Japan
Phone Number:
Location: Japan > Kanto > Tokyo Prefecture > Tokyo > Minato
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Minato
#5 Spa Hotel in Minato
#7 Luxury Hotel in Minato
#7 Family Hotel in Minato
#11 Romantic Hotel in Minato
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Ritz-Carlton Tokyo 5*
Number of rooms: 248
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Also Known As:
Ritz-Carlton Tokyo Hotel Minato
Ritz Carlton Minato
Ritz Tokyo
Minato Ritz-Carlton
The Ritz-Carlton Tokyo Japan

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