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“Good experience” 5 of 5 stars
Review of The Ritz-Carlton Tokyo

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The Ritz-Carlton Tokyo
5.0 of 5 Hotel   |   9-7-1 Akasaka, Minato 107-6245, Tokyo Prefecture (Akasaka / Roppongi)   |  
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Ranked #7 of 97 Hotels / Ryokan in Minato
Senior Contributor
39 reviews 39 reviews
14 hotel reviews
Reviews in 19 cities Reviews in 19 cities
16 helpful votes 16 helpful votes
“Good experience”
5 of 5 stars Reviewed June 16, 2013 via mobile

This is a nice option in Central Tokyo. The hotel is on the upper levels of an office building so views are good from the rooms plus restaurants and pool etc. service was efficient and friendly. We stayed for one night and the only meal we had was breakfast which was a buffet with good choices. We used the pool which is in a really nice space overlooking the city. There are relaxation rooms connected to this area with hot and cold baths and sauna etc.

The only thing to be mindful of is the location. It is directly connected to Tokyo Midtown which has lots of shopping and dining options and Roppongi Hills which is a similar development is also only 5 mins walk away. In between however and in the area surrounding these developments is the Roppongi nightclub district which can be a bit seedy. A lot of regular travelers to Tokyo stay in this area because of its central location and proximity to a number of other areas but something to keep in mind.

  • Stayed June 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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754 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Singapore, Singapore
Top Contributor
1,446 reviews 1,446 reviews
156 hotel reviews
Reviews in 178 cities Reviews in 178 cities
762 helpful votes 762 helpful votes
5 of 5 stars Reviewed June 16, 2013

The room had an excellent view on the 51st floor of the Tokyo Midtown building. Very friendly and helpful staff. Good selection of restaurants which at lunchtime are actually quite reasonably priced. An easy enough walk from Roppongi station.

Room itself had a very comfortable king size bed, excellent bathroom with all the usual Ritz toiletries. Didn't hear any neighbour noise.

Free wifi throughout. Decent indoor pool and gym.

Only real criticism was that smoking was permitted in the reception area, but I guess hard to get away from that in Japan.

  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Newnan, Georgia
Top Contributor
136 reviews 136 reviews
48 hotel reviews
Reviews in 55 cities Reviews in 55 cities
108 helpful votes 108 helpful votes
4 of 5 stars Reviewed June 10, 2013

Stayed here 5 nights using points in early June for Japan trip my wife and I completed. It was my first time in Tokyo in over 10 years and we were able to get 5 nights for 200K which given the $500+ charge for the room was a real good deal and I would do it again in the future for sure.

However, our stay was a 4 and not a 5 since while the hotel is in a good location and we had a large clean room, there was nothing about the stay that wowed me. I recall previous stays when working in Japan when I found the service exceptional and I assumed that luxury Asian hotel to be better than luxury US hotels but wasn't the case in this situation. For instance, strange to me that for instance at the Ritz in Bachelor Gulch, as soon as you arrive, the valet ensures he takes care of all of your bags etc and you get shown to your room while my wife, and I had to take our own bags up after arriving from Narita after our 14 hour flight across the Pacific. Likewise, there was nothing really special about the room although certainly larger than most in Tokyo but probably overall less updated than rooms in the RC in Boston or Philly.

The location is very nice and with the Japanese economy having struggled so much in the last 20 years, I generally suspect that the hotel options have just come down some overall since I worked here in 1999 and 2000. The RC is adjacent to the Galleria area which has good high-end shopping and a nice Indian place if you want something other than Japanese for a meal. A very busy Starbucks is also next to the Ritz. Realize that you are still in Rippongi so if you had left our of the RC, you will be going through the red light district a bit.

We did go to the spa floor one day. I passed on the $50 per person per day full spa option and we did the Jacuzzi, swimming pool instead. Probably not a fair comparison but don't see why at a Ritz in the US such as Bachelor Gulch again, the awesome spa is free to use but not here.

I will say the concierge was tremendous and got us into the Michelin 3 star Ryugin and also tickets for an opera and a orchestra. They were extremely helpful.

So in short, for sure the best (and almost only) Marriott option in Tokyo and if you can use points, go for it but if I were paying next time around, I might at least look at current reviews for the other high end hotels before coming back to the RC.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Venice, California
11 reviews 11 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed June 1, 2013

Okay...so this is suppose to be the Ritz right? We are in a room that can hear loud stomping from the room above and right around bed time. This has been so annoying and the staff has tried to be helpful but no results. So I am very disappointed with the Ritz and I hope I will be able to sleep the next few days.

  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Marietta, Georgia
19 reviews 19 reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed May 30, 2013

The Ritz-Carlton Tokyo is hands down the nicest hotel I have ever had the pleasure of staying at. The service is impeccable, the rooms are amazing, and the location is second to none. If you are looking for a hotel that can truly cater to all your needs and more, you've come to the right place.
After the 14 hour flight into Narita, going through customs, taking a limo bus into Tokyo, and a short cab ride to the hotel, it was very relieving to finally arrive at the Ritz-Carlton. We booked the hotel using points, and were able to get all 8 of our nights for free. We knew the Ritz-Carlton's reputation for being first-class in luxury hotels, and so we knew that the hotel was going to be a above your everyday Hilton or Marriott but at the same time we didn't want to bring our expectations too high to the point of a fantasy. However, no fantasy we could think of would possibly come close to the almost surreal palace that the Ritz-Carlton Tokyo is.
The first thing you will most likely notice is the impeccable service that greets you upon your entrance into the hotel, as they will insist on taking all of your bags for you. The funny thing though is that the hotel itself really doesn't start until the 45th floor of the Tokyo Midtown building. If you arrive by cab you will then be ushered to the elevator, which wastes no time whisking you 45 stories up. In fact the elevator moves so fast and it climbs so high that it is almost guaranteed that each time you use it your ears will pop from air pressure.
Once at the 45th floor you will step out into the lobby, which half the time smells like a manly musk of cigar smoke and orange blossoms. Upon our check in we were greeted with little glasses of a new 7-Up green tea mixture that was a delightful and welcoming treat.
Afterwards an employee (named Wada) kindly showed us to our room. As we had been told by Wada, the room we received was not like most of the rooms in the Ritz-Carlton Tokyo. This room was a corner room that looked out high above many of the buildings of Tokyo. From it, given the weather is clear enough, we could see both Tokyo Tower not far away, and the Tokyo Sky Tree looming over the city. We couldn't believe it, but our surprises didn't stop there.
The bathroom, as many of the bathrooms at the Ritz-Carlton Tokyo are, was huge. Complete with bath, enclosed room with a high-tech toilet, and a shower that not only has a removable head but all a large rainfall shower head. The closet was actually a walk in closet with motion sensing lights that turned on and off automatically! Thankfully all the rooms have thick black out curtains that you'll be glad to have when you realize that Japan really is the Land of the Rising Sun, as the sunrise is about 4'oclock each morning.
The service at the Ritz-Carlton Tokyo is impeccable. You are always greeted kindly and enthusiastically upon entering the hotel, and if there is anything you need don't be afraid to ask as they are more than helpful. When we were shipping our bags to our next hotel in Kyoto via the Black Cat Domestic Delivery Service, we needed help as the forms we had to fill out were all in Japanese. So we called the front desk to see if they could help us, and they immediately filled out the forms, came up to our room, and took the bags for us. Depending on what floor level you're staying will determine will determine how many times your room is cleaned. Normal cleaning consists of a daily cleaning, and a turn down service. However, if you stay on the Club Level then your room gets cleaned three times a day. The cleaning staff is excellent at the Ritz-Carlton Tokyo, for if you turn on the Do Not Disturb button you will find that the staff will slide a card under your door apologizing that could not clean your room and excel your experience. Now how many hotels do that?
There are a couple options for food at the Ritz-Carlton, but lets just say the prices are not exactly affordable. Some options on the in room dining are reasonable, but others are not. There are number of restaurants within the Ritz-Carlton complex, but we never ate at them for the prices are pretty hefty. If you are a person who doesn't mind shelling out a good amount of money for your dinner, then you may just be satisfied by never having to leave the hotel to get some food.
The location of the hotel is hard to beat as well, for directly below it sits the high-end mall/shopping center, Tokyo Midtown. Don't let the word mall or shopping center fool you though, for malls in Japan are not like the malls in other parts of the world. Tokyo Midtown is 4 floors of bakeries, restaurants, and high-end clothing brands that has something to offer from anyone on a budget to those who like splurge a little. There's even a Starbucks for those loyal followers of the coffee mecca, and a 24 hour grocery and market called Preece. Preece became my best friend while on my visit, for you can grab snacks like bean cakes and crackers, drinks for the room, or even a bento box if you just want to eat in. Everything at Preece, except for the fruit, is a good price.
Tokyo Midtown has also just unveiled a complete new stage that they opened back in late April. Part of this new stage is multiple direct underground passages that link you straight to Roppongi Station, which lies right beneath Tokyo Midtown. The station runs the Metro Hibiya and Toei Oedo lines. All of this and the Tokyo Midtown is very easy to get to, for there are two connection hallways on the first and second floors of the hotel that will bring you straight into Tokyo Midtown.
Overall. the Ritz-Carlton Tokyo is one of the finest hotels you will find in Tokyo, that offers stunning views, amazing service, and sits in great location that you can use as a home base to shoot off to other locations in and around the city. Or you can just never leave the hotel, for everything one may need is right there.

Room Tip: Request a room that sits on a corner of the hotel, as these rooms are larger and have impeccable vie...
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  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shanghai, China
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed May 29, 2013

I come to the Ritz in Tokyo on business when I stay here. The service is excellent, with staff often going the extra mile to make the stay comfortable. The lobby lounge has a great view of Tokyo and offers a good selection of drinks and nice snacks. Tastefully decorated as well.

The rooms are pretty large - especially for Tokyo. Spacious bathrooms with dual sinks, shower and a bath. Also included are electronic drapes and central light control (a nice convenient touch).

Room Tip: Ask for a view of Tokyo Tower!
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  • Stayed May 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Senior Contributor
43 reviews 43 reviews
35 hotel reviews
Reviews in 36 cities Reviews in 36 cities
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed May 26, 2013

We stayed here for three nights following a business trip. The hotel begins on the 45 floor so every room has wonderful views of Tokyo. The location is central and located in proximity to several subway lines. As always, the Ritz offers its outstanding service and attention to the finest details.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Ritz-Carlton Tokyo

Address: 9-7-1 Akasaka, Minato 107-6245, Tokyo Prefecture
Phone Number:
Location: Japan > Kanto > Tokyo Prefecture > Tokyo > Minato > Akasaka / Roppongi
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Minato
#5 Spa Hotel in Minato
#7 Luxury Hotel in Minato
#9 Romantic Hotel in Minato
#9 Family Hotel in Minato
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Ritz-Carlton Tokyo 5*
Number of rooms: 248
Official Description (provided by the hotel):
As guests alight from the elevator that takes them to the 45th floor of Tokyo's tallest building, they are greeted by a magnificent sky lobby that epitomizes one of the premier luxury hotels in this cosmopolitan city - The Ritz-Carlton, Tokyo. Occupying the top nine floors and the first three levels of the 53-story Midtown Tower, this five-star luxury hotel is located in the Roppongi District, which transfixes visitors with both its vibrant night life and centuries-old attractions. ... more   less 
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Also Known As:
Ritz-Carlton Tokyo Hotel Minato
Ritz Carlton Minato
Ritz Tokyo
Minato Ritz-Carlton
The Ritz-Carlton Tokyo Japan

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