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“Lovely room, great bar, could use some help on arrival” 4 of 5 stars
Review of The Ritz-Carlton Tokyo

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The Ritz-Carlton Tokyo
5.0 of 5 Hotel   |   9-7-1 Akasaka, Minato 107-6245, Tokyo Prefecture (Akasaka / Roppongi)   |  
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Ranked #8 of 96 Hotels / Ryokan in Minato
Seattle, Washington
Top Contributor
61 reviews 61 reviews
52 hotel reviews
Reviews in 47 cities Reviews in 47 cities
58 helpful votes 58 helpful votes
“Lovely room, great bar, could use some help on arrival”
4 of 5 stars Reviewed April 7, 2013

We arrived via the subway (having come in from Kyoto) and walked from the Roppongi station. We found the Ritz Carlton cafe easy enough. The entrance to the hotel is through a bit of a maze, though well signed. On this main level there was no one to great us or take our bags (this happens on the lower level with car arrivals) and no one to direct us to the check in area when we got to the lobby level. Check in was professional, if uneventful. Still no one asked to help us with our bags. We pack light, we can handle our bags, but it seemed such a simple miss for the Ritz Carlton to make...

The room was large, much larger than our room at the Park Hyatt or in Kyoto. The bathroom was so large it almost seemed silly, but I won't complain about that.

The Ritz does little touches well. We were looking at the menu of the steakhouse, and they offered to give us a tour of the restaurants (which are truly lovely with amazing views of Tokyo Tower). We had drinks in the bar each night and the staff remembered us and our preferences. I realize it's Japan, but I was surprised that smoking was allowed in parts of the bar.... that is a bit disappointing, but they managed to seat us far away from the smokers. If you can, make your way to the back of the bar (to the left upon entering) there a few tables tucked away with lovely views.

Overall this hotel felt more appropriate for high end business folks than us on holiday, but outside of the arrival everything was of a very high standard. The location in Rappongi strikes me as better for business folks as well.

  • Stayed March 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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800 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (102)
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  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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English first
Budapest, Hungary
Top Contributor
67 reviews 67 reviews
45 hotel reviews
Reviews in 32 cities Reviews in 32 cities
379 helpful votes 379 helpful votes
5 of 5 stars Reviewed April 5, 2013

Now that we’ve experienced the Ritz Carlton Tokyo, we have a new favourite in Asia. Our top luxury hotel locations in Asia have been the Mandarin oriental in KL for value, and the Four Seasons in HK for style. Now we happily add the Ritz Carlton Tokyo for service.

Hands-down the best overall service we have seen anywhere. No request went unfulfilled by staff from any department and always quickly, with a smile and helpful hints. From the club lounge, to the front desk, to the concierge and the staff in food & beverage, all were world-class and worthy of massive praise. The staff at ‘Roku’ the Japanese cultural gift shop at main reception also gets a heartfelt thank you for their wonderful help; and special thanks to the entire team at the Towers Grill.

The room was spacious by Tokyo standards and was impeccably clean, plus had a terrific view. The bathroom was very large. The hotel is not new however, so there is nothing flashy or particularly high-tech about the rooms or general decor. There is a respectable sized pool for such a high-rise and the spa treatment I had was wonderful. There is an odd mix of what you can and cannot access though since some things are reserved for Carlton Club rather than club floor guests or Marriott Gold members. I’ve seen people complain about this and, had I been excluded from something after paying for a club level room, I would have been upset as well (although we were not as these were never full).

What could possible improve? Perhaps a stretch, but check-in can be a bit strange and I see in the Tripadvisor.com comments that some were put off by it. It is odd that you walk in the ground floor into essentially a largely empty hallway. No reception area and no immediately visible signage. The one staff on duty when we arrived was on the phone so we wandered around until we found that we had to take the lift to main reception, and then have someone escort us to the Club lounge for club level check-in. More/better signage or staff to escort to the lift would solve all of this. Other than that, PERFECT, almost better than perfect. We will certainly return.

Now the 64-thousand yen question….is it worth the price? It’s strange that in an agglomeration of 35 million people, Marriott members have only one ultra-high-end ‘Ritz’ and one ‘Courtyard’ to choose from. No ‘Marriott’ or ‘JW’. Plus, where when you compare what is available, the Courtyard Ginza is a VERY good hotel in its own right. Very swanky for a ‘Courtyard’. Well placed and you can book the largest club room there (massive, with massage loungers and a sitting area) for one-third of what you will pay for a regular club room at the Ritz Carlton. All in all though, the Ritz Carlton service is something that must be experienced to be believed; and yes worth the price. MANY THANKS!

  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
31 reviews 31 reviews
30 hotel reviews
Reviews in 23 cities Reviews in 23 cities
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed March 24, 2013

I stayed for 2 nights at the Ritz-carlton Tokyo. It has a great location, elegant settings, but I did not get the experience I was expecting in a 5 star hotel in Japan. First, the staff was not as welcoming and pleasant as in previous hotels I had stayed in Tokyo ( Mandarin). Second, the room, although spacious,elegantly appointed with comfortable beds and great bathroom, had a stained carpet. I complained to the reception desk and was moved to another room with equally stained carpeting.: I cannot understand how a 5 star hotel in Tokyo, a Ritz- Carlton, can have such low standards. Ruined my stay.

  • Stayed July 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Boston, Massachusetts
Top Contributor
125 reviews 125 reviews
36 hotel reviews
Reviews in 55 cities Reviews in 55 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed March 23, 2013

A truely excellent hotel. Rooms are very comfortable, large bathrooms, great views. The lobby bar is unique since the lobby is on the 45th floor of the building! Service was very good, and there is plenty to walk to from the location. I also had a great sushi dinner with colleagues at the restaurant as well. From a value perspective, you are paying for the great experience but still a good stop.

  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nashville, TN
Top Contributor
77 reviews 77 reviews
24 hotel reviews
Reviews in 25 cities Reviews in 25 cities
77 helpful votes 77 helpful votes
1 of 5 stars Reviewed March 16, 2013

This was bar far the worst hotel check in experience I have ever had. So bad in fact, I left to stay at another hotel. The staff was rude, inconsiderate, and I actually think they were untruthful. The check-in experience was so bad, I made arrangements to stay at another hotel. Strongly recommend not even trying to stay here, and stay elsewhere. Shame on the Ritz for treating a Marriott Gold member so badly.

  • Stayed March 2013, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Japan
Contributor
18 reviews 18 reviews
17 hotel reviews
Reviews in 12 cities Reviews in 12 cities
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed February 24, 2013

Located in Roppongi part of Tokyo, its nestles in the "Beverly Hills" of Tokyo.. A 53 floor glass tower, gleaming in sunlight. This hotel, for me anyway, is "perfect" in every sense of the word. From check-in to check-out, its pure sophistication.. Club Lounge is large, warm, and exquisite. Was that 007 just being served a Vodka Martini? - If you like unpretentious luxury, this is for you! Value for money?, not really, but then again, when you stay here, you don't worry about the price. Breakfast? Very nice, eggs cooked to order, even asked if I wanted my eggs soft, medium, or hard. Tables in the Club Lounge were a bit small at breakfast. Evening cocktails, overlooking Tokyo at sunset , should not be missed.. Romantic with stunning views, make this THE best hotel in Tokyo, bar none.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Tucson, Arizona
Top Contributor
54 reviews 54 reviews
12 hotel reviews
Reviews in 27 cities Reviews in 27 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed February 15, 2013

Very nice hotel centrally located. There are probably others that are as good are better with respect to atmosphere of the lobby and restaurants. Lobby is on the 45th floor. Doesn't feel open like hotels with entrances on the first floor. Great traditional afternoon tea. CONCIERGE ARE FANTASTIC! Really helpful and knowledgeable. They're great for Americans who don't speak Japanese. Restaurants are not exceptional.

Room Tip: Ask for a room facing Tokyo Tower / Tokyo harbor. Great sunrises and views after sunset
See more room tips
  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Ritz-Carlton Tokyo

Address: 9-7-1 Akasaka, Minato 107-6245, Tokyo Prefecture
Phone Number:
Location: Japan > Kanto > Tokyo Prefecture > Tokyo > Minato > Akasaka / Roppongi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Minato
#5 Spa Hotel in Minato
#8 Family Hotel in Minato
#8 Luxury Hotel in Minato
#10 Romantic Hotel in Minato
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Ritz-Carlton Tokyo 5*
Number of rooms: 248
Official Description (provided by the hotel):
As guests alight from the elevator that takes them to the 45th floor of Tokyo's tallest building, they are greeted by a magnificent sky lobby that epitomizes one of the premier luxury hotels in this cosmopolitan city - The Ritz-Carlton, Tokyo. Occupying the top nine floors and the first three levels of the 53-story Midtown Tower, this five-star luxury hotel is located in the Roppongi District, which transfixes visitors with both its vibrant night life and centuries-old attractions. ... more   less 
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Also Known As:
Ritz-Carlton Tokyo Hotel Minato
Ritz Carlton Minato
Ritz Tokyo
Minato Ritz-Carlton
The Ritz-Carlton Tokyo Japan

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