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The Ritz-Carlton Tokyo: Traveler Reviews

5.0 of 5
9-7-1 Akasaka, Minato, Tokyo Prefecture 107-6245, Japan
Hotel amenities
The Ritz-Carlton Tokyo
Ranked #8 of 90 hotels in Minato
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395 reviews from our community

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Traveler rating
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Milwaukee, WI
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
16 helpful votes 16 helpful votes
“Simply fabulous”
5 of 5 stars Reviewed November 23, 2012

Fabulous hotel and staff and rooms and everything. I worked with the concierge desk via email to arrange restaurant reservations and a tour guide. The concierges were super easy to work with and their recommendations were even better. Highly, highly recommended. Well worth the money.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
“Great location, Nice view, Good service”
5 of 5 stars Reviewed November 12, 2012

The Ritz-Carlton Tokyo is located on top of the Tokyo Midtown, a modern development with shops and restaurants. The lobby is at the 45th floor, which was confusing to get to. Once I get to the room, it was amazing. The view was beautiful, and the room was very spacious. I was surprise to see such ample room in Tokyo. During my stay in the summer, I saw 2-3 fireworks going off at the same time from my room. The large size swimming pool was kept at a comfortable temperature. The service was amazing. The staff here is very nice. Lovely experience overall.

  • Stayed August 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Top Contributor
88 reviews 88 reviews
39 hotel reviews
Reviews in 51 cities Reviews in 51 cities
93 helpful votes 93 helpful votes
“Very nice stay if you don't mind the cost”
4 of 5 stars Reviewed November 11, 2012

The hotel has a lot to offer. I was traveling with work and had a relatively good corporate rate on the room (35,000 yen, almost $400USD). It included free internet and a couple of other amenities.

I totally agree with most of the other reviewers - great location, good staff, quiet room, very spacious and comfortable,amazing views from room, restaurants and gym/spa, lots and lots to like.

It's hard to get over the cost of restaurant food here. My breakfast buffet was something like 4500 yen for a buffet after they added a service charge. I got room service once - Japanese beef curry. It was tasty and the service was good, but for 2800 yen with service fee there were about 5 small pieces of beef to go with the big bowl of rice. Of course it's a Ritz Carlton so you expect outlandish prices for everything but until I get an unlimited expense budget it costs a star.

  • Stayed November 2012, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Senior Reviewer
10 reviews 10 reviews
Reviews in 2 cities Reviews in 2 cities
9 helpful votes 9 helpful votes
“The Ritz Carlton Tokyo is like none other”
5 of 5 stars Reviewed November 10, 2012

It really can't get better than this. I traveled here for business and because everything is so expensive in Japan, this hotel is actually in my hotel cap *gasp*.

Awesome factor #1: They care about YOU. I checked in at 12:00am after 15 hours of flying and as soon as I walked up to the front desk, they greeted me by name. What?? Do I have a name tag or something? How did they know it was me? Oh--they actually USE your flight information to anticipate when you'll check in. That's a first. Any time I've provided flight information, it's usually unnoticed by the front desk.

Awesome factor #2: "Ms. sfstef. It turns out that we're out of the room that you requested, so we've upgraded you to a club level suite. You won't get access to the club, but you get to enjoy all the other room services, including housekeeping twice a day for clean up and turn down." And the incredibly beautiful view of Roppongi Hills and Tokyo from the 52nd Floor of our building.

Awesome factor #3: Perfect English 24/7. In Japan, that can be hard... but at a cosmopolitan hotel like the Ritz, it's the norm.

I really can't thank this hotel for Wowing me with the experience I had. Not to even mention the perfect location for expats (Tokyo Midtown and Roppongi are high end, businessey, but not overly crowded like Shibuya or Shinjuku. They also don't draw the masses at any point in time... weekday nights are actually pretty calm)

I would stay here all the time if I could afford it. But alas, these experiences are reserved for when I'm feeling extra special (or if I can afford 45000 yen a night). :)

By the way--the rooms are spotless. Literally spotless. Not a leftover hair from another person, and not a speck of anything questionable on any surface (viewable to the naked eye). Plenty of pics attached!

Room Tip: All the floors are high (Ritz starts at the 45th floor), so you're spared from all the noise and...
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  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Hyderabad, India
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
“Great Place and Great Location”
5 of 5 stars Reviewed October 28, 2012

Rtiz Carlton Tokyo located in the top most towers of one of the tallest towers in Tokyo is a beautiful hotel with excellent rooms. Stayed there for 6 nights and enjoyed every bit of it. Situated in the happening Roppongi, the hotel is well connected with all modes of transport. It is also well connected with the airport with an airport shuttle operating from here. The rooms are beautiful with a wonderful view of Tokyo. The space is extremely luxurious by Tokyo standards. The bathrooms are one of the best designed bathrooms I have seen in any hotel. The service is also excellent. I would recommend this hotel to anybody planning a stay in Tokyo

Room Tip: Since the hotel starts only from 45th floor onwards to I think the 51st floor, all the rooms have a...
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  • Stayed July 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Mandarin Oriental, Tokyo
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Additional Information about The Ritz-Carlton Tokyo

Also Known As:
Ritz-Carlton Tokyo Hotel
Ritz-Carlton Tokyo Hotel Minato
Ritz Carlton Minato
Ritz Tokyo
Ritz-Carlton Tokyo
Minato Ritz
Minato Ritz-Carlton
The Ritz-Carlton Tokyo Japan
Address: 9-7-1 Akasaka, Minato, Tokyo Prefecture 107-6245, Japan
Region: Japan > Kanto > Tokyo Prefecture > Tokyo > Minato
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotels in Minato
#5 Romantic Hotels in Minato
#7 Luxury Hotels in Minato
#13 Family Hotels in Minato
Price Range: $$$$
Hotel Class:5 star (5*)
Reservation Options:
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The Ritz-Carlton Tokyo
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