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“Love this!” 4 of 5 stars
Review of The Ritz-Carlton Tokyo

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The Ritz-Carlton Tokyo
5.0 of 5 Hotel   |   9-7-1 Akasaka, Minato, Tokyo Prefecture 107-6245, Japan   |  
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Ranked #7 of 93 hotels in Minato
Hong Kong
Contributor
16 reviews 16 reviews
16 hotel reviews
Reviews in 14 cities Reviews in 14 cities
13 helpful votes 13 helpful votes
“Love this!”
4 of 5 stars Reviewed October 18, 2012

It was a business trip but since my Husband is on him Vacation leave, he decided to join me with our 3 years old daughter. It was such a great hotel and I high recommend everyone to stay here if you are traveling to Tokyo.
The lobby is located in the 45th floor, and as it is so high up, we were impress with the beautiful view of Toyko. Check in was efficient. We booked a club room which was located in the 53rd floor. Our room had a stunning view of tokyo and we even see Mount Fuji form our window! Room is spacious and very very clean. And the Club lounge was so good. We just keep going to the club lounge coz the food there is so good especially the High tea and Pre-dinner snack. If you like Roppongi area, then you will like the location as it is just on top of Mid-town. I usually stayed at the Conrad but compare to Ritz, I think Ritz is better, people are nicer and the hotel is more homey and welcoming.

Room Tip: Definitely need to book a club floor! You may pay a little extra but is well worth!
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  • Stayed June 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (74)
Date | Rating
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  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
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English first
Misawa Japan
Contributor
14 reviews 14 reviews
14 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed October 14, 2012

Stayed at the Ritz-Carlton Tokyo for two nights and as previous reviews go I have no complaints. It is kind of a hassle having the lobby on the 45th floor then switching to another elevator to get to your room but this is certainly customary with high-end hotels in Tokyo in order to get a great view from your room. In terms of modern decoration I wouldn't say it beats Conrad Tokyo but in regards to location it does. The hotel is within walking distance of Roppongi station so theres no cab needed for that part. Roppongi Hills, Midtown Tokyo, restaurants, shops, nightlife, entertainment, etc. are all within walking distance as Roppongi is in the heart of Tokyo. Clearly this hotel is marketed towards the upper class and business but for your average Joe like myself sometimes its good to splurge and treat yourself especially if it's for a special occasion. As a tip, typically you're going to want to put your 'nice clothes on' when staying at high-end hotels as the majority of folks in or around the hotel will be there on business wearing suites. And it's not a big deal I suppose on how you dress if you're just there for vacation but it can get awkward if you find yourself in a restaurant/lobby/shop/etc and you're the only guy wearing a t-shirt and jeans, in my opinion. Free wifi is excellent and fast. In regards to the TV they could really do more to put more of a variety of channels for foreigners or english speakers. Theres 17 'internation channels', 5 of them are just different news channels, 2 of them are the exact same channel, 3 are channels that are still in Japanese, etc. So in that aspect I would like to see more variety, sometimes you'll find yourself in your room with nothing to watch. For breakfast I had waffles and french toast and while it wasn't the healthiest of choices the table tray and condiments it was presented on was pretty impressive, I'll definitely be ordering breakfast again at my next stay. Bathtub in my room was nice but they really need some bubble bath there, I even called services and they said to use shower gel and that it would make bubbles. Well If people are going to pay top dollar for this hotel I think supplying or atleast stocking some bubble bath for the bathtub isn't too much to ask. I wish these types of hotels had a power outlet by the bed so you could charge and browse the internet on your phone while laying down, a tad bit annoying how most hotels don't have it. But clearly those are minor nitpicks, overall I enjoyed my stay there and the location makes it hard to beat.

  • Stayed October 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Beverly Hills, California
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed October 14, 2012

You have to give it to Japanese, I can't imagine a better more attentive service. Perfectly clean, nice atmosphere. the food could definitely better. and cover charge to drink in the bar is nothing I've ever heard of. Ask to take it off the bar bill, its ridiculous. Swimming pool is amazing, jacuzzi turbo jets will replace the best shiatsu massage. great view from the room

Stayed October 2012, traveled on business
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Singapore, Singapore
Top Contributor
94 reviews 94 reviews
28 hotel reviews
Reviews in 26 cities Reviews in 26 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed October 11, 2012

Have stayed several times this year and I have come to feel very at home here with no cause for complaint at all. Delightful staff and beautiful rooms with huge bathrooms and wonderful views. On a clear day and in the right direction you will see Mt Fuji in the morning or perhaps the port of Yokohama. The location in Roppongi can be a bit of a turn-off if you don't like Roppongi (I don't particularly) but there are plenty of good eateries and drinkeries if you walk down in the other direction to Akasaka.

Charming Japanese garden just across the road from the taxi stand area.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Scotland, Edinburgh
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 3, 2012

Great people an location. Complete service and good facilities. In a city with many options the views give this hotel an advantage. Close to great bars and restaurants the sushi bar inside the hotel serves brilliant Japanese food.

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Mumbai
Top Contributor
134 reviews 134 reviews
50 hotel reviews
Reviews in 39 cities Reviews in 39 cities
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed September 30, 2012

I stayed at this hotel for one full week. Everything about the hotel was perfect. Amazing view from the room, fabulous gym for workouts, extremely courteous staff (despite the language barrier), amazingly prompt service, the works basically. The rooms are well spaced and comfortable. The sleep quality is just amazing. The location is also fabulous. Our business was in the Midtown building, so that was convenient as well.

In the evening, Roppongi is a very short walk away and is extremely lively to help you strum yourself out of a busy office day.

  • Stayed September 2012, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Jeddah
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed September 10, 2012

i have stayed in Ritz Carlton tokyo 3 times so far and have to state that it is excellence at its best. there customer service is amazing. i had a broken suitcase while i checked in. on my next day in the hotel i found a note on the desk stating that Dear Mr. Chaaban, we took the courtesy of your absence and sent your suitcase to maintenance department for fixing. with compliments. honestly this blew me away. they have amazing food in the hotel and room service is just great. i highly recommend the chicken corn soup ( it is the best chicken corn soup i have ever tried), their wagyu beef burger is a must and their japanese sashimi restaurant is amazing too. make sure to ask the chef for omakase (free style sushi) you will love the creations of the chef as he will do things not on the menu. but prepare your credit card cuz u will definitely need it. bon apetit and enjoy your stay at the Ritz.

Room Tip: ask for a room with the Tour Eiffel view it is really nice in the evening.
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  • Stayed April 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about The Ritz-Carlton Tokyo

Address: 9-7-1 Akasaka, Minato, Tokyo Prefecture 107-6245, Japan
Phone Number:
Location: Japan > Kanto > Tokyo Prefecture > Tokyo > Minato
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Minato
#5 Spa Hotel in Minato
#7 Luxury Hotel in Minato
#8 Family Hotel in Minato
#10 Romantic Hotel in Minato
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Ritz-Carlton Tokyo 5*
Reservation Options:
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Also Known As:
Ritz-Carlton Tokyo Hotel Minato
Ritz Carlton Minato
Ritz Tokyo
Minato Ritz-Carlton
The Ritz-Carlton Tokyo Japan

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