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“Restored my faith in Ritz” 4 of 5 stars
Review of The Ritz-Carlton Tokyo

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The Ritz-Carlton Tokyo
5.0 of 5 Hotel   |   9-7-1 Akasaka, Minato, Tokyo Prefecture 107-6245, Japan   |  
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Ranked #8 of 94 Hotels / Ryokan in Minato
Beverly Hills, California
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
“Restored my faith in Ritz”
4 of 5 stars Reviewed October 14, 2012

You have to give it to Japanese, I can't imagine a better more attentive service. Perfectly clean, nice atmosphere. the food could definitely better. and cover charge to drink in the bar is nothing I've ever heard of. Ask to take it off the bar bill, its ridiculous. Swimming pool is amazing, jacuzzi turbo jets will replace the best shiatsu massage. great view from the room

Stayed October 2012, traveled on business
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689 reviews from our community

Traveler rating
    444
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    51
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (86)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Singapore, Singapore
Top Contributor
103 reviews 103 reviews
30 hotel reviews
Reviews in 27 cities Reviews in 27 cities
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed October 11, 2012

Have stayed several times this year and I have come to feel very at home here with no cause for complaint at all. Delightful staff and beautiful rooms with huge bathrooms and wonderful views. On a clear day and in the right direction you will see Mt Fuji in the morning or perhaps the port of Yokohama. The location in Roppongi can be a bit of a turn-off if you don't like Roppongi (I don't particularly) but there are plenty of good eateries and drinkeries if you walk down in the other direction to Akasaka.

Charming Japanese garden just across the road from the taxi stand area.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Scotland, Edinburgh
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 3, 2012

Great people an location. Complete service and good facilities. In a city with many options the views give this hotel an advantage. Close to great bars and restaurants the sushi bar inside the hotel serves brilliant Japanese food.

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Mumbai
Top Contributor
134 reviews 134 reviews
50 hotel reviews
Reviews in 39 cities Reviews in 39 cities
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed September 30, 2012

I stayed at this hotel for one full week. Everything about the hotel was perfect. Amazing view from the room, fabulous gym for workouts, extremely courteous staff (despite the language barrier), amazingly prompt service, the works basically. The rooms are well spaced and comfortable. The sleep quality is just amazing. The location is also fabulous. Our business was in the Midtown building, so that was convenient as well.

In the evening, Roppongi is a very short walk away and is extremely lively to help you strum yourself out of a busy office day.

  • Stayed September 2012, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Jeddah
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed September 10, 2012

i have stayed in Ritz Carlton tokyo 3 times so far and have to state that it is excellence at its best. there customer service is amazing. i had a broken suitcase while i checked in. on my next day in the hotel i found a note on the desk stating that Dear Mr. Chaaban, we took the courtesy of your absence and sent your suitcase to maintenance department for fixing. with compliments. honestly this blew me away. they have amazing food in the hotel and room service is just great. i highly recommend the chicken corn soup ( it is the best chicken corn soup i have ever tried), their wagyu beef burger is a must and their japanese sashimi restaurant is amazing too. make sure to ask the chef for omakase (free style sushi) you will love the creations of the chef as he will do things not on the menu. but prepare your credit card cuz u will definitely need it. bon apetit and enjoy your stay at the Ritz.

Room Tip: ask for a room with the Tour Eiffel view it is really nice in the evening.
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  • Stayed April 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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London, UK
Contributor
14 reviews 14 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed September 6, 2012

Travelling to Japan can be an ordeal, particularly when coming from Europe. It wasn't that long ago, prior to 3G that one needed to rent a local mobile phone and beg the concierge for a weird adaptor to download emails on a painful internet connection. Hotels were geared to the local market- and all the better for it - but sometimes disorientating for a Western traveller. Clearly time moves on but the jet lag, environment and climate can still be a killer if you're in town for a couple of days with a 13 hour flight on each end. Happily the Ritz Carlton eases the pain enormously. Yes it's a very American hotel in many ways and yes it's probably a bit 90s in decor (The newer Mandarin Oriential beats it for style stakes) but still retains a very definite Japanese style and welcome. The service is fabulous - not just slick and efficient but very warm and friendly. The housekeeping staff can't do enough and take great pains to make you welcome, almost as if you're a guest in their home. Sounds crazy but true, they take a real pride in what they do. The rooms are large, beautifully appointed and the bathrooms are spacious and lack for nothing. The Asprey toiletries are a treat too! I stayed on a club floor so not sure how different this is but it was great. Wifi was not just free - everywhere in the hotel that I went (room, club lounge, lobby, restaurants) but very high speed. Great mobile phone signal - all the stuff that makes it easy to feel connected to home and settle in and work.
The restaurants are expensive - as other tipsters have commented and indeed the lobby lounge is to be avoided, a cup of tea was over £15 - but I must say the quality of the food (both the cooking and the ingredients) was, and I don't use the word lightly - stunning. The breakfast buffet is excellent, with chefs preparing egg dishes on demand to an amazing standard - with a view of the city through floor to ceiling windows that is simply breathtaking. And I guess you have to pay to get food that good shipped up 45 floors!
Interestingly, eating off room service was a surprisingly affordable (it's relative term in Tokyo!) option compared to the restaurants with great variety - I ordered a Thai Chicken Curry which was as good as any I've ever eaten anywhere in the world, and a perfect in-room supper.
A real highlight is the fitness centre - not just stuck away in some basement (take note Four Seasons Hotel New York, winner of my worst hotel gym in the world award) - a great swimming pool, on the 46th floor with fabulous views and flooded with natural light, and a superbly equipped gym, again with amazing views over the city and plenty of high - end Life Fitness equipment, the same as in my regular gym back home. Someone has clearly thought about how to build a proper spa and gym in this place.
All in all, a truly outstanding hotel - a great place to do business from and to come back to after a hot and jet lagged day out and about. Can't recommend highly enough.

Room Tip: Club floor, 52nd floor - great views, beautifully appointed.
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  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jakarta, Indonesia
Top Contributor
59 reviews 59 reviews
39 hotel reviews
Reviews in 35 cities Reviews in 35 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed September 2, 2012

This hotel is located inside Tokyo Midtown complex, one of a high end malls in Japan.

The lobby is grand and the staffs were really helpful. They started to assist us in so many things even way before our arrival. Restaurants reservations, luggage delivery service, everything was very well managed by the concierge.

The room is spacious with a great view of Tokyo Tower, grand bathroom, clean, top notch.

Thank you for making our trip memorable. Special thanks to the staffs, specially the concierge team.

Room Tip: Rom with Tokyo Tower view is nice.
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  • Stayed August 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Ritz-Carlton Tokyo

Address: 9-7-1 Akasaka, Minato, Tokyo Prefecture 107-6245, Japan
Phone Number:
Location: Japan > Kanto > Tokyo Prefecture > Tokyo > Minato
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Minato
#5 Spa Hotel in Minato
#8 Luxury Hotel in Minato
#9 Family Hotel in Minato
#10 Romantic Hotel in Minato
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Ritz-Carlton Tokyo 5*
Number of rooms: 248
Official Description (provided by the hotel):
As guests alight from the elevator that takes them to the 45th floor of Tokyo's tallest building, they are greeted by a magnificent sky lobby that epitomizes one of the premier luxury hotels in this cosmopolitan city - The Ritz-Carlton, Tokyo. Occupying the top nine floors and the first three levels of the 53-story Midtown Tower, this five-star luxury hotel is located in the Roppongi District, which transfixes visitors with both its vibrant night life and centuries-old attractions. ... more   less 
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Also Known As:
Ritz-Carlton Tokyo Hotel Minato
Ritz Carlton Minato
Ritz Tokyo
Minato Ritz-Carlton
The Ritz-Carlton Tokyo Japan

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