I stayed at this hotel for one full week. Everything about the hotel was perfect. Amazing view from the room, fabulous gym for workouts, extremely courteous staff (despite the language barrier), amazingly prompt service, the works basically. The rooms are well spaced and comfortable. The sleep quality is just amazing. The location is also fabulous. Our business was in the Midtown building, so that was convenient as well.

In the evening, Roppongi is a very short walk away and is extremely lively to help you strum yourself out of a busy office day.

i have stayed in Ritz Carlton tokyo 3 times so far and have to state that it is excellence at its best. there customer service is amazing. i had a broken suitcase while i checked in. on my next day in the hotel i found a note on the desk stating that Dear Mr. Chaaban, we took the courtesy of your absence and sent your suitcase to maintenance department for fixing. with compliments. honestly this blew me away. they have amazing food in the hotel and room service is just great. i highly recommend the chicken corn soup ( it is the best chicken corn soup i have ever tried), their wagyu beef burger is a must and their japanese sashimi restaurant is amazing too. make sure to ask the chef for omakase (free style sushi) you will love the creations of the chef as he will do things not on the menu. but prepare your credit card cuz u will definitely need it. bon apetit and enjoy your stay at the Ritz.

Travelling to Japan can be an ordeal, particularly when coming from Europe. It wasn't that long ago, prior to 3G that one needed to rent a local mobile phone and beg the concierge for a weird adaptor to download emails on a painful internet connection. Hotels were geared to the local market- and all the better for it - but sometimes disorientating for a Western traveller. Clearly time moves on but the jet lag, environment and climate can still be a killer if you're in town for a couple of days with a 13 hour flight on each end. Happily the Ritz Carlton eases the pain enormously. Yes it's a very American hotel in many ways and yes it's probably a bit 90s in decor (The newer Mandarin Oriential beats it for style stakes) but still retains a very definite Japanese style and welcome. The service is fabulous - not just slick and efficient but very warm and friendly. The housekeeping staff can't do enough and take great pains to make you welcome, almost as if you're a guest in their home. Sounds crazy but true, they take a real pride in what they do. The rooms are large, beautifully appointed and the bathrooms are spacious and lack for nothing. The Asprey toiletries are a treat too! I stayed on a club floor so not sure how different this is but it was great. Wifi was not just free - everywhere in the hotel that I went (room, club lounge, lobby, restaurants) but very high speed. Great mobile phone signal - all the stuff that makes it easy to feel connected to home and settle in and work.
The restaurants are expensive - as other tipsters have commented and indeed the lobby lounge is to be avoided, a cup of tea was over £15 - but I must say the quality of the food (both the cooking and the ingredients) was, and I don't use the word lightly - stunning. The breakfast buffet is excellent, with chefs preparing egg dishes on demand to an amazing standard - with a view of the city through floor to ceiling windows that is simply breathtaking. And I guess you have to pay to get food that good shipped up 45 floors!
Interestingly, eating off room service was a surprisingly affordable (it's relative term in Tokyo!) option compared to the restaurants with great variety - I ordered a Thai Chicken Curry which was as good as any I've ever eaten anywhere in the world, and a perfect in-room supper.
A real highlight is the fitness centre - not just stuck away in some basement (take note Four Seasons Hotel New York, winner of my worst hotel gym in the world award) - a great swimming pool, on the 46th floor with fabulous views and flooded with natural light, and a superbly equipped gym, again with amazing views over the city and plenty of high - end Life Fitness equipment, the same as in my regular gym back home. Someone has clearly thought about how to build a proper spa and gym in this place.
All in all, a truly outstanding hotel - a great place to do business from and to come back to after a hot and jet lagged day out and about. Can't recommend highly enough.

This hotel is located inside Tokyo Midtown complex, one of a high end malls in Japan.

The lobby is grand and the staffs were really helpful. They started to assist us in so many things even way before our arrival. Restaurants reservations, luggage delivery service, everything was very well managed by the concierge.

The room is spacious with a great view of Tokyo Tower, grand bathroom, clean, top notch.

Thank you for making our trip memorable. Special thanks to the staffs, specially the concierge team.