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“Magnificent Tokyo Skyline views” 5 of 5 stars
Review of The Ritz-Carlton Tokyo

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The Ritz-Carlton Tokyo
5.0 of 5 Hotel   |   9-7-1 Akasaka, Minato 107-6245, Tokyo Prefecture (Akasaka / Roppongi)   |  
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Ranked #8 of 96 Hotels / Ryokan in Minato
Roswell, Georgia
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
“Magnificent Tokyo Skyline views”
5 of 5 stars Reviewed February 18, 2012

One of the best five star hotels we have stayed.. customer service in Japan is as expected really high and Ritz's service is excellent. The view from the room is just too incredible.. we practically slept under the Tokyo skyline at night. The location of the hotel is very strategic as it is next to the Tokyo Midtown shopping centre. Great and memorable stay!

  • Stayed November 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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800 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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English first
Zug, Switzerland
Top Contributor
109 reviews 109 reviews
45 hotel reviews
Reviews in 40 cities Reviews in 40 cities
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed February 17, 2012

I asked for a high floor and got 52nd floor, loved the view! Very nice room with big bathroom and TV in it! Nice stuff, friendly and helpful

  • Stayed February 2012, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
Senior Contributor
34 reviews 34 reviews
23 hotel reviews
Reviews in 18 cities Reviews in 18 cities
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed February 13, 2012

Don't know what to add. I love this place. So I'll try and comment on some other things:

Concierge: Really helpful. I wish I remember her name, she was totally cool. And she didn't turn up her nose when I wanted an authentic and cheap ramen place, nor when I asked her about a coin laundromat. (I can't bring myself to pay twice what my underwear cost to get them washed. Hotels are so silly this way still).

Gym: It's kinda lame that they charge extra to use the locker room at the gym. I know it's a spa and all that, but really, at $500+ a night for rooms, you can't let your guests use the gym lockers without dinging them another 2,500 yen? Staying at the Hyatt Roppongi Hills the week before, I was impressed by how they went out of their way to sign me up to the Hyatt Gold Club just so I could enjoy their lockers and spa. The Ritz could learn from this.

Lobby lounge: Because its a destination itself it didn't seem very inviting to the regular guests. After a day of work or sights it came across as stuffy. I felt like I needed a top hat and monocle.

****

Hotels can't be perfect for everyone and I was being critical above to add something new to the conversation. Overall, if you've got the means, or want to splurge, this is an amazing hotel.

  • Stayed December 2011, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Contributor
17 reviews 17 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed February 5, 2012

I found the hotel beautiful, but the restaurants and massage, bar, etc., much too pricey. The spa treatments were not the standard I expected and the facilities are small.
A better value would be the Grand Hyatt, but their spa is also lacking. I would use outside massage services. Try http;//swedishmassagetokyo.blogspot.com for the best massages by Americans who are licensed.

  • Stayed January 2012, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paris
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 31, 2012

This Hotel is a real modern palace but the views it offers You beat everything in the hotel! the service the rooms, the beds everythinng is perfect but when you look outside the window you forget everything around...:) priceless experience

  • Stayed October 2011, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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terry
Senior Contributor
49 reviews 49 reviews
21 hotel reviews
Reviews in 31 cities Reviews in 31 cities
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed January 16, 2012

A true five star hotel in every sense. All the rooms (I think) have stunning views over Tokyo and the hotel is just a short walk to some of the main shopping areas. Incredible food too.

  • Stayed February 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glasgow
Top Contributor
85 reviews 85 reviews
22 hotel reviews
Reviews in 33 cities Reviews in 33 cities
75 helpful votes 75 helpful votes
5 of 5 stars Reviewed January 13, 2012

From the moment I walked in I felt special. Everyone greeting and welcoming you to the Ritz with smiling faces.

When I went to check in I was told my room was no longer available which made me a little angry as had paid extra for views of Tokyo Tower but before I could open my mouth to complain I was told I had been upgraded free of charge.

Our upgrade room was a suite on the 49 floor. The suite consisted of a corner living room with floor to roof windows over the city. The room had a great desk area with internet cable a sofa, chair, table and mega flat screen tv.

The bedroom had a window as the whole outside wall which had views of the city and mount Fuji from the bed. The bed was very comfortable with additional pillows in the cupboards if you wanted them (the bed had four massive ones to start with. Another huge tv on a set of drawers. The blinds lights etc can be controlled directly from your bed so great when you wake up.

The bathroom was huge. It had an amazing showers bundles of towels and a massive bath big enough for two people. If you happened to run out of towels an evening turn down services was on offer if you wanted.

The whole room was spotless and the cleaning staff had kept it in very good condition.

The hotel follows suit and is kept to the highest standards. The restaurant which we had breakfast in had stunning views over the city. My only moan about the who stay in the hotel was the breakfast. Some items such as bacon and sausages were cold. Im sure they would heat them for you but was a huge issue so didnt bother.


The hotel is located centrally in Roppongi which is great for a night on the town if not a little seedy. Its right ontop of a shopping centre and 5mins walk to the Mori Tower but really dont see the need to see as the views from the hotel are stunning and worth every penny for a special occasion.

  • Stayed December 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Ritz-Carlton Tokyo

Address: 9-7-1 Akasaka, Minato 107-6245, Tokyo Prefecture
Phone Number:
Location: Japan > Kanto > Tokyo Prefecture > Tokyo > Minato > Akasaka / Roppongi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Minato
#5 Spa Hotel in Minato
#8 Family Hotel in Minato
#8 Luxury Hotel in Minato
#10 Romantic Hotel in Minato
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Ritz-Carlton Tokyo 5*
Number of rooms: 248
Official Description (provided by the hotel):
As guests alight from the elevator that takes them to the 45th floor of Tokyo's tallest building, they are greeted by a magnificent sky lobby that epitomizes one of the premier luxury hotels in this cosmopolitan city - The Ritz-Carlton, Tokyo. Occupying the top nine floors and the first three levels of the 53-story Midtown Tower, this five-star luxury hotel is located in the Roppongi District, which transfixes visitors with both its vibrant night life and centuries-old attractions. ... more   less 
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Also Known As:
Ritz-Carlton Tokyo Hotel Minato
Ritz Carlton Minato
Ritz Tokyo
Minato Ritz-Carlton
The Ritz-Carlton Tokyo Japan

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