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“Business hotel, poor service” 3 of 5 stars
Review of Hotel Villa Fontaine Shiodome

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Hotel Villa Fontaine Shiodome
3.0 of 5 Hotel   |   1-9-2 Higashi Shinbashi, Minato, Tokyo Prefecture 105-0021, Japan   |  
Hotel amenities
Ranked #36 of 93 hotels in Minato
Cairo
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
“Business hotel, poor service”
3 of 5 stars Reviewed September 25, 2013

I stayed in villa Fontaine last Oct. 2012 for a business trip in Tokyo Japan
The rooms are not bad, but the bufeaut breakfast is so poor.
I also lost my jacket there and staff insisted it was not found though I was sure I forgot it on the bed at check out
I also had a problem with having to pay in advance which I guess Japanese style
Finally I had to pay in Japanese yen and I faced difficulty changing currency because the exchange machine at the hotel offers a very low rate

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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469 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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singapore
Top Contributor
143 reviews 143 reviews
25 hotel reviews
Reviews in 29 cities Reviews in 29 cities
85 helpful votes 85 helpful votes
4 of 5 stars Reviewed September 19, 2013

Hotel Villa Fontaine Shiodome (part of the local Villa Fontaine chain which has multiple hotels throughout Tokyo) is located within a large office building, which explains the unconventional lobby. It's well suited as a business hotel, with complimentary wired internet access in rooms (bring a notebook with a wired LAN jack or a portable wireless router if you need wifi to connect your other mobile devices and create your own wifi bubble in the room. Otherwise, just go to the lobby for free wifi.

Breakfast is included in the room rate, there's slightly more varied Japanese breakfast choice (rice, miso soup and daily variations of meat/fish) and some basic continental breakfast choices (yoghurt, croissant, bread). Breakfast in the lobby is self-serve, cafeteria style, do remember to clear your own trays after your meal. There is no onsite restaurant but plenty of dining choices in the vicinity.

Room sizes are large by Japan standards. A electronic foot massager was provided in my room. Toiletries are of high quality(Shisheido brand facewash!) and lovely bath salts are provided for a good soak in the tub after a long day.

Haneda Airport is about 40minutes away, take the Airport Limousine bus (900 yen each way) and alight at the Conrad Tokyo Hotel. Walk through the Conrad Tokyo lobby and exit through the back to arrive at Villa Fontaine Shiodome. For your return trip to the airport, you can reserve and pay for the Airport Limousine Bus at the Concierge counter at Conrad Tokyo.

The hotel provides printed maps showing the way to Tsukiji Fish market (15 minutes walk) nearby. Ginza is 10 minutes walk away. and there are multiple subway lines within 5 - 10 minutes walk. Nearest station is Shimbashi.

  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
4 of 5 stars Reviewed September 7, 2013 via mobile

The staff was very polite and the room was nice and tidy. The ved and pillows were quite hard, but I think that it is common in Japan. We still slept very well. The room was in third floor and the view was okay too. The late check in time was the only minus for us, but were able to doze off in the lobby while waiting for our room.

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Singapore
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed September 5, 2013

Good location for business travel. The location is centralized and just above the train station. Choose rooms that are facing inside. There is a chance that you may be able to tap on wifi.

Only downside is the lack of seats during breakfast at the lobby. Pretty crowded and the food is the same everyday.

  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Dublin, OH
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed September 4, 2013 via mobile

Hotel is conveniently located for airport shuttle, trains, and subway. Entry way into hotel is beautiful. Hotel staff and Shiodome staff are helpful. Wifi is only available in the lobby. Breakfast was just ok. Beds were firm, of course, but the hotel provided two types of pillows.

We found the attachment to Shiodome and surrounding area to be helpful during rain or when we were tired. There is a Starbucks and convenience store very close. The guard working at the Shiodome at 5 am even helped us with a map to the Tokyo fish warehouse, despite his not speaking English and us with little Japanese.

  • Stayed July 2013
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
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Canberra, Australia
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed September 3, 2013

This hotel is located in the business district and really is aimed at the Japanese businessman. When we first checked in, the man at the front desk was very unfriendly. The room was small (which I expected) and the bed was rock hard with memory foam pillows that also contained little styrofoam balls. Very uncomfortable. The hotel boasts abiut free wi fi which is actually only available in the lobby and you have to ask for a password to connect to it. The free breakfast was traditional japanses style with miso soup, grilled makeral and mini croissants. There was also only one english tv channel BBC which had terrible reception and kept repeating the same programs.
Overall, my greatest frustration with this hotel was the lack of information that was volunteered. Unless you asked the right questions, you were not given any information. The staff at the front desk (apart from the grumpy man) were very helpful with directions and telling us which trains to catch, room was clean and in a great location but, would not stay at this hotel again or recommend it to any foreigners visiting Tokyo.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Amersfoort, The Netherlands
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed September 1, 2013 via mobile

A clean and comfort hotel for exporing the Tokyo area. Ideally located next to subway station shiodome and just 10 minutes walk to the Ginza line. Tokyo Tower is within walking distance.
Breakfast is average especially for Western standards.

  • Stayed July 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Villa Fontaine Shiodome

Address: 1-9-2 Higashi Shinbashi, Minato, Tokyo Prefecture 105-0021, Japan
Location: Japan > Kanto > Tokyo Prefecture > Tokyo > Minato
Amenities:
Free High Speed Internet ( WiFi )
Hotel Style:
#25 Romantic Hotel in Minato
#25 Business Hotel in Minato
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hotel Villa Fontaine Shiodome 3*
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Also Known As:
Hotel Fontaine Shiodome
Fontaine Shiodome Hotel
Villa Fontaine Shiodome
Hotel Villa Fontaine Shiodome Tokyo, Japan

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