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“Nice efficient stopover in Tokyo for business” 4 of 5 stars
Review of Grand Prince Hotel Takanawa

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Grand Prince Hotel Takanawa
4.0 of 5 Hotel   |   3-13-1 Takanawa, Minato 108-8612, Tokyo Prefecture (Shinagawa / Gotanda)   |  
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Hotel amenities
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Package Deal
Ranked #34 of 99 Hotels / Ryokan in Minato
Certificate of Excellence
Sydney, Australia
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Nice efficient stopover in Tokyo for business”
4 of 5 stars Reviewed August 22, 2013

Arrived in the evening at Tokyo Narita with a flight at 6:55am the next morning out of Tokyo Haneda airport. I chose this hotel due to the ease of getting there from Narita and its proximity to Haneda, and of course the price. 1 night cost 17,800 yen on a Sunday in Aug 13 (Tokyo is hot and humid then, even at night).

- Staff & Cleanliness
Staff are friendly and happily organised my taxi for me at 4am. They speak enough English to get by. I don't speak a word of Japanese and didn't have any problems.

Hotel is clean as you'd expect. The lobby is big and has a few nice restaurants including garden dining.

- Location & Commute
The hotel is clean and conveniently located a few minutes walk from Shinagawa train station, which has express trains from Narita airport (~45min). From Shinagawa station there are trains on that are a short trip to Shibuya (12min) and Shinjuku (19min) stations, which are handy.

The Narita express (NEX) for 3,500 yen includes a an express ride from Narita airport to Shinagawa, and a 1,000 yen train pass which can be used for the aforementioned trips. Good value and convenient. Look up the JR East Railway site.

The taxi ride to Haneda airport took about 30min and cost 5,840 yen.

The most confusing part is that there are a number of 'grand' & 'prince' hotels right next to each other so make sure you have a map so you know exactly where to go. I first went to the 'grand prince hotel NEW takanawa'.

- Internet
Free internet is always a plus! However the wifi in my room didn't seem to connect but I didn't investigate as I had my laptop for a speedy lan connection. They also have a full business centre in the lobby.

- Summary
Overall a comfortable stay for a decent price. Would stay again.

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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472 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Bournemouth, United Kingdom
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed August 11, 2013

I stayed here for five days and it was a satisfactory experience. The hotel could do with a bit of an update as it was looking a little tired. That said the service was excellent, the rooms were clean, there was plenty of choice for food both within the hotel and within walking distance of the hotel. The prices are reasonable and overall it is in a good location as it is very close to the station. The staff were incredibly helpful as it was my first time in Tokyo and I was feeling a little overwhelmed!!

I would definitely stay here again. A good experience.

  • Stayed January 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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London, United Kingdom
Level Contributor
45 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
5 of 5 stars Reviewed August 8, 2013

This is one of several Prince hotels in Takanawa, less than 10 minutes walk from the very busy Shinagawa Station.

Key Points from my stay
- Excellent location close to Shinagawa station
- The staff are very helpful offering excellent Customer service
- The public areas very relaxing and the gardens are beautiful.
- Disappointingly, bedrooms are showing their age and are in desperate need of refurbishment. The one that we were allocated had a great view of Tokyo Tower, but was very small and lacked WiFi (this was available free of charge in the lobby)
- Restaurants very expensive but very good

Really, this hotel is set up to cater for the Japanese businessmen and weddings and to a certain extent is trading on past glories. However, the enviable location, excellent service and good value (for Tokyo) make this an excellent base for a few days sight seeing in Tokyo. I would strongly recommend it providing you understand its age.

Room Tip: I liked the City View room with excellent views of Tokyo tower. Garden view rooms have a nice view...
See more room tips
  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denver, CO
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed August 1, 2013

The location of this hotel is a 10 minute walk from Shinagawa station. It is clean, the staff is polite and they all speak English fairly well. The garden is very pretty and offers a quiet respite. There are many weddings on weekends there. The breakfast buffet is good and varied but expesnive - I prefer to buy from the pastry shops in the train station, which are excellent. Overall I think the price is a good value.

Room Tip: The 'view of the garden' rooms are more expensive, but I prefer the view of the city. You c...
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  • Stayed May 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Singapore, Singapore
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed July 27, 2013

Well, first of all the beds are really hard. There was no good night sleep and the constant train noise also was carried through from the Shinakawa station near by.

The internet connection, was very peculiar. System requires you to rent wifi router from the reception, but of course there was not enough routers available. I was told around 10pm, that I'm the 10th on the queue to possibly have the router. Of course was not able to have it and you can only imagine how difficult it is to attend business meeting next day if you have not been able to see through the latest e-mails... :-(

  • Stayed July 2013, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
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Fresno, California
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed July 23, 2013

i suppose this hotel must have thought that four college grads on vacation were out of place among the businessmen who frequent it. we were treated with disdain nearly the entire time. my experience was colored by a combination of a language barrier and substandard service.
the following is a horribly detailed account of my point of view.

upon arrival, we were first told that we were at the wrong hotel (which we were not; we had a printout for a reservation there). after the receptionist bumbled about for 20 minutes trying to check us in (i have no idea why it took so long), we found that we were being given smoking rooms. because we like to preserve our pulmonary health, we asked for another option. i suppose we should give them points for attempting to accommodate us, but the result was that we were made to switch rooms three times in four nights (one night in a smoking room) because they were fully booked. again, we DID have a reservation. from the staff, no apologies were made and no sympathies were expressed.

the whole check in process took about an hour, during which we interacted with the same male receptionist who made several other errors (not noticing the type of beds we had requested in the reservation, for example). as my travel companions and i sat in bored dejection waiting for our check-in to finish correctly, the hotel staff stood around and smiled and bowed and offered to carry luggage--for the suited up businessmen. we were completely ignored.

after we were finally checked in, no bellhops offered us any services and we lugged our own stuff up the elevators. not that we minded doing that, but we were also paying customers. why were we not afforded the same respect?

as we changed rooms throughout the duration of our stay, the quality of our accommodations declined. on the first night, we had a nice room with two desks and a comfortable sitting area. the pillows were fluffy, the bathroom was clean, the comforter was nice, and there was a spacious entryway. the next room was slightly smaller in both the entryway and the living area, with awkwardly placed furniture that made it hard to move around. the last room change presented hair in the bathroom; a water boiler that made a strange spitting noise; deflated, grainy pillows; a flat, worn, comforter; no entryway section; and an even smaller size than the previous room. we paid the same rate for all rooms.

calling the front desk to ask for feminine hygiene products was both embarrassing and frustrating. i attempted to explain my plight to the very confused man who answered the phone and kept mumbling something about "item boat." i kept asking for someone preferably female who spoke english, and it took five more minutes of unproductive back and forth before he finally passed on the phone to a lady who resolved the issue in under 15 seconds. i should mention that i had specifically dialed the "ENGLISH" line to begin with as well.

the receptionists we interacted with during our string of checkins and checkouts were not outwardly rude, but they made no effort to be as polite and respectful as they clearly were being to the businessmen. one receptionist looked confused as to why we were switching rooms. the bumbling receptionist who had orchestrated this unfortunate situation for us was standing right next to her, not busy at all. he pretended not to recognize us and left us to explain the situation to her in english. things would have been made much easier had we had a japanese translator, but i guess the available staff was too busy trying to become invisible.

there were a few nice staff members, such as the late night receptionist who came outside to translate and helped us chase down a new taxi driver when our first one didn't know haneda airport (how is a taxi driver not familiar with an airport?! but that's a separate issue). the cleaning staff that we encountered greeted us politely.

i'd rather spend a little bit more money and get some respect for my business elsewhere. i strongly advise casual travelers to STAY AWAY.

  • Stayed July 2013, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilo, Hawaii
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed July 16, 2013

Nice grand hotel - walking distance from JR Shinagawa station with a beautiful Japanese garden. My room had a view of the Tokyo Tower and was able to see Sengakuji temple, where the 47 ronin are buried. English speaking staff were very courteous, friendly and extremely helpful. Service was excellent, as expected from a Prince hotel. Surrounded by other Prince hotels, Grand Prince New Takanawa, Sakura Prince, and Shinagawa Prince.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Prince Hotel Takanawa

Address: 3-13-1 Takanawa, Minato 108-8612, Tokyo Prefecture
Phone Number:
Location: Japan > Kanto > Tokyo Prefecture > Tokyo > Minato > Shinagawa / Gotanda
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#17 Luxury Hotel in Minato
#20 Family Hotel in Minato
#27 Business Hotel in Minato
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Grand Prince Hotel Takanawa 4*
Number of rooms: 414
Reservation Options:
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Also Known As:
Prince Hotel Minato
Prince Hotel Tokyo
Minato Prince Hotel
Grand Prince Hotel Takanawa Tokyo, Japan

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