We were very happy with this hotel. The location was ideal and easy to get into central Tokyo from. The staff at the hotel were excellent. Our room was fine, clean and not too small. Some of the other reviews had said that the decor was somewhat dated, but it was no problem for us and I'm sure that had it been more up to date in that respect then the hotel would have been much more expensive. As it was, it was good value for money. The setting is xecellent, three connected hotels set around an idyllic Japanese Garden. Very easy to get to and from Narita, take the Airport Limousine bus for the Shinagawa hotels. Cost about 3,000 Yen and takes around an hour and a quarter. Only downside was the coffee, which was so bad we complained and they refunded our money.