I travelled to Tokyo in May with my parents. The hotel was beautiful and the staff all spoke English and were very helpful. The hotel is about 20 min walk from the nearest JR station and the hotel runs a free bus service to the station-we didnt find out about it till the second day though. The hotel doesnt have a lobby to sit and wait in if you need to kill some time. There are no food places near the hotel though.The closest stuff was the JR station.

My daughter and I enjoyed a very pleasant stay at this hotel. We booked the Special package which included breakfast and complimentary lounge privilege. Exceptional value. The room was spacious, clean and comfortable. We had the buffet breakfast and appreciated the variety of the vegetable and fruit sections very much. It appeared many locals came here for the buffet on weekend mornings. We found that our breakfast lasted us til suppertime (we were full but not "stuffed"). We took the hotel shuttle to Hamamatsu station and walked back from the station to the hotel every night - about 12-15 minutes. Although we were out walking all day, the jacuzzi bath and vigorous shower would refresh us every night. The towels were of one of the best I have seen in hotels. The beds and linens were very comfortable.
We went to the lounge only once. It was just a small room with a few small tables and no people except for a hotel host/server. He could hear every word we whispered - no privacy at all.
Overall, we loved this hotel!

The room is spacious and clean, but the TV is quite small. State of the art electronic toilet as you would expect in any top hotels in Tokyo. Friendly and helpful staff. There is also an indoor pool and Hot spring in the basement, which is perfect for travellers to relax after a day of work/travelling. All facilities are spotless.
What I enjoy the most is breakfast on the top floor of the hotel. On a clear day, you can see Mt. Fuji at the distance. The breakfast could be quite pricy, (about 3,500 yen), but it's all worthwhile.
The rooms are not cheap. So if you have money to burn, and would like to enjoy a nice stay in Tokyo, this is a very good option.

One of the most satisfying stays I have ever had. This Hotel was absolutelly flawless and by far surpassed my expectations.

We arrived at NRT and took the "Frindly airpot shuttle", who were trully friendly, over to the hotel. The ride was 3,000 yen per person, but its quite far and i guess the most convenient alternative since they drop you off right at the door.

We were greeted by friendly staff who promtly checked us in and escorted us and the bags up to our room. They put us up at the 31st floor -- WHAT A VIEW!! Keep in mind this hotel has only 33 floors, 32nd floor is for royal suites and 33 floor is for restaurants.Even the ride up with the all-glass elevator was cool. Also, they got separrate elevators for Premium/Superior room guests - a very nice touch! Kind of like First class on a plane.

The room, while not huge, had everyting and anything you could possibly want. All ammentities from bath robe to slippers etc. etc. These were changed every day and the toiletries replenished. If you stay here, you will not need any personal hygene stuff, they got it all.

It was the cleanest room/bathroom I have ever stayed in.

The breakfast buffet was absolutelly awesome. They had it all...and more. Exteremly well organized, excellent service and everything was fresh and constantly replenished. Best breakfast buffet I have ever seen, by a large margin. Please note, the breakfast is 3000 yen, so make sure you get that included in your stay. Our breakfast was included in the stay, we received breakfast coupons upon check-in.

The location was ok, with subway station close by. However, the hotel wasn't in any busy district such as Ginza or Shunjuku, some might see that as a drawback. We did walk back from Ginza once, and actually it wasnt that far. Not to mention it was quite good for sightseeing. The Hotel is located in a small park, great for evening walks. Otherwise its walking distance from Roppongi hills district.

The staff was amazing. Extremelly friendly and promt to respond to any requests. Overall - highly recomended.