This is my 7th trip to Tokyo. My previous visit involved a stay at The Prince Park Tower Tokyo Hotel which I already reviewed and gave 5/5 to. Of course with a decent review as previously provided, I was keen to repeat my stay.
The second time around I was not as impressed and mainly on the basis of our first room.
I booked a couple of months in advance. Rates were quite high and the budget only afforded a twin room. This meant low floor, no balcony but still a very reasonably sized room to Japan. Having notched up 7 trips to Tokyo, and visiting many hotels throughout the country I can state that The Prince Park Tower Tokyo Hotel has extremely decent sized rooms. If you come from Australia or North America, your definition of size may not agree with this statement - but Tokyo is a dense city. Expectations cannot be based on what you expect back home.
Note: we were to learn later on that rates available on the day from the hotel were actually cheaper than what we paid online 2 months prior. Check against the hotel website for today's rates and compare. In hindsight, we could have paid for the better room for the amount we spent on the cheaper twin.
Having stayed a year and a half prior, seeing the small twin on the 10th floor was slightly disappointing. But you get what you pay for, and the rooms are as stated prior - large for Tokyo.
We left, came back, got settled and noted one thing out of place. There was an ashtray and a sign saying - "don't smoke in the bed". The cigarette smell then became evident.
Japan is certainly cleaner and safer than Australia and the US, but smoking rates are among the highest in the OECD which means that smoking floors that have all but been eliminated in the west, are still very common in Japan.
We're non-smokers and couldn't stay in the room.
It's at this point Japanese customer service (exemplified by The Prince Park Tower Tokyo) is illustrated. I spoke with the front desk and explained the problem. They admitted they had overlooked my non-smoking request, apologised and without fuss relocated us to a much higher, premium room with balcony and view of Tokyo Tower.
Smoking floors aside, the location, staff and cleanliness of the rooms are all very good for the rates you'll pay.
Rooms fittings and service are benchmarks which will be hard to find elsewhere for the same price.
To assist travellers, those who travel using the extremely convenient Japan Rail Pass will find this hotel ideal. The main Shinkansen stations are Tokyo and Shinagawa; both have connections to the super efficient Yamanote JR line (59 minute, dual direction loop train around central Tokyo - it's free to Rail Pass holders and identified by green stripe on the side of the train).
The best JR station on this line for the hotel is Hamamatsucho. It's the midpoint between Tokyo and Shinagawa (6 minutes in either direction, with a train every couple of minutes).
Once at the Hamamatsucho station, head to the west side of the station and look for bus terminal 5. The hotel shuttle is at quarter past and quarter to the hour with Japanese precision; on the second.
Rooms are divided into normal rooms (18th floor and below), and premium floors (19th and above). The...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.