We stayed here for 5 nights in March 2013. It was convenient to take the limousine (hotel shuttle bus that you pay for at Narita airport) to the hotel. The lobby is very open, smelled of fresh flowers (maybe orchids), with a nice water feature. The staff are dressed up. Men's uniform look like tuxedos. Bell-women wore hats too. In general, staff members speak Japanese only. They cater to mostly Japanese clients. They do have a few staff members who can speak English (one: really well, the rest: OK for basic communication). We had a few communication issues when we asked for adapter plugs for our computer and when we tried to ship our luggage to Kyoto.
The building (inside and out) looks a bit sterile, lacking design. We were in a standard room with two single beds. The rooms are spacious with a large bathroom (combined room with toilet, shower, separate tub), but the furnishings look a bit cheap. It reminded me of particle board with brown veneer. It had all the Japanese necessities, including hot water boiler (which they fill with fresh water every day), slippers, shoe brush, shoe horn.
We went to the 33rd floor for the western breakfast buffet everyday. Service was great. There were eggs, bacon, sausages, lots of fruits, drinks. The eggs were not the best texture. Some dishes were not well-labeled. There was a "daily meat" item, which looked like ground pork/veal/beef mini patties with mushroom sauce, which was there everyday. Not sure what it was but it was tasty. They also had chawanmushi (Japanese egg custom made with chicken broth) and soba noodles (with soy dipping sauce). These were good as well. There is a beautiful view of Tokyo Tower and the surrounding areas.
We had the JR pass, so the closes station was Hamamatsucho on JR Yamanote line. This is roughly 20 minutes to walk, but there is an hourly shuttle bus which goes from the hotel (also serving two other Prince hotels) to the station and back. We took the shuttle bus a few times, but it was difficult to time your trips around the shuttle bus schedule (even though they were always on time).
The surrounding neighbourhood is very quiet compared to other parts of Tokyo (e.g. our other hotel near Shinagawa had many more restaurants and shops nearby). The park is peaceful, but at 5:30 am, the shrine nearby starts their prayers with a few gongs. This woke me up every morning. Without many restaurants within easy walking distance (for elderly and younger family members), we ate two dinners at the hotel (basement). We had sushi one day and yakitori another day. The food was great but the prices were very high. It would be great if you were entertaining guests or clients, but overboard for family meals.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.