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“All Around Excellent” 5 of 5 stars
Review of Conrad Tokyo

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Conrad Tokyo
5.0 of 5 Hotel   |   1-9-1 Higashi-Shimbashi, Minato 105-7377, Tokyo Prefecture (Odaiba / Shiodome / Shinbashi)   |  
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Ranked #1 of 96 Hotels / Ryokan in Minato
Washington DC, District of Columbia
1 review
1 helpful vote 1 helpful vote
“All Around Excellent”
5 of 5 stars Reviewed December 14, 2013

The lobby is beautiful and sophisticated. The staff was always very helpful. The standard room was spacious with wonderful beds and linens. The bathroom was awesome! Glass wall separated bath from bedroom with motorized shade for privacy. Separate water closet. Luxurious shower room. Very cool. Breakfast in the main dinning room was very good. Great selection from buffet in stunning dinning room with great view.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel R, Conrad Tokyo at Conrad Tokyo, responded to this review, December 16, 2013
What great feedback we have received here – thank you! We are pleased to hear that you had a fantastic stay with us at the Conrad Tokyo.
Thank you so much for your comments on our service, which will be shared with the team.
Guests comments are always a great way to improve and reward our team and services.
Thank you once again, and we look forward to welcoming you again to the Conrad Tokyo in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,639 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (240)
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English first
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed December 12, 2013

My husband and I stayed seven wonderful nights at the beautiful Conrad Tokyo in September. One of the best hotels we have stayed at, twice! The rooms are immaculate. The bathroom is HUGE and well lit. The bed is as comfortable as it can possibly get! The hotel staff is the most accommodating I have experienced through my many travels. Tokyo is the most beautiful city and the Japanese people are amazing! You can reach all parts of the city directly from the Conrad, within walking distance, by using the subway and train systems.

Room Tip: Any room would be perfect, but we love the view of the Rainbow Bridge.
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel R, Conrad Tokyo at Conrad Tokyo, responded to this review, December 16, 2013
Thank you for your fabulous comments and we are delighted to hear that you enjoyed your stay.
Great that you enjoyed our spacious guest room, spectacular bathroom and the stunning view over Tokyo Bay from your room.
Thank you again and we all look forward to welcoming back in the not too distant future!
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Brussels, Belgium
Contributor
15 reviews 15 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed December 11, 2013

It is hard to fault the Conrad for a business trip to Tokyo. The guest rooms are truly excellent. From my vantage point on the 31st floor I had a stunning view of the city skyline, and the picture window and wall-to-wall window seat provide the maximum opportunity to enjoy it.

The bathroom is large, stylish and very well stocked, with large walk in shower and separate bath, and more towels and toiletries than you can shake a stick at. The crisp, cotton night-shirt provided each night was bliss.

Standards of service were predictably high, as was the quality of the food. And although it is located in a business-heavy neighborhood the Conrad would also work well for tourism - there's a station 2 minutes walk away; Ginza is easily walkable; and the fish market is on your doorstep if you fancy the 4am start to experience the auction.

Room Tip: Ask for a room overlooking the gardens and the water for the best views.
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  • Stayed December 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel R, Heinrich Grafe - General Manager at Conrad Tokyo, responded to this review, December 13, 2013
Thank you for the fabulous comment. We are happy that you were delighted with your stay.
Great to hear that you liked our spacious guest room and the stunning view over Tokyo Bay from your room.
We are so happy that you had a great stay with us.
I certainly look forward to welcoming you back to the Conrad Tokyo soon. Thank you again.
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basel, Switzerland
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 9, 2013

Stayed in Tokyo 5 days . The hotel is well situated, has easy access to Shimbashi train station and tube network. High standard , it is a a place to go without too much hesitation if you are in business or leisure , in couple or alone. Great services. Good ratio price / services.

  • Stayed December 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Conrad Hotels & Resorts

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel R, Heinrich Grafe - General Manager at Conrad Tokyo, responded to this review, December 13, 2013
What great feedback we have received from you!
The team and I are delighted to hear that you had such an enjoyable stay here at the Conrad Tokyo.Thank you so much for your compliments on our service and facilities.
Come back soon and we look forward to serving you again, hopefully in the not too distant future.
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Doncaster, United Kingdom
Top Contributor
112 reviews 112 reviews
35 hotel reviews
Reviews in 50 cities Reviews in 50 cities
73 helpful votes 73 helpful votes
4 of 5 stars Reviewed December 9, 2013

Great rooms, great views and the costs that go with it, the only place that charged a "service charge" for a meal- shame on you Hilton! My only gripe with this hotel is if your going to set the standard for service high and then charge for it you have to get it right, you serve whisky in a tumbler not a wine glass and if a guest says they don't want ice you don't put it in!
Staff were helpful and willing to try their best with little requests that make such a difference when your away like early breakfasts.

  • Stayed December 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel R, Conrad Tokyo at Conrad Tokyo, responded to this review, December 13, 2013
Delighted to read your fabulous comments.
I'm very proud to hear that our team took good care of you and I can assure you that I will share the good comments with them. For us its always important to hear what our guests thinks in order for us to improve and we will continue doing so in the future.
Thank you for your great comments and we look forward to welcoming you back soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 4, 2013 via mobile

Great place to stay with nice executive lounge . Great location as well. We enjoyed breakfast , light snacks and drinks at the lounge. It is close by the metro stations and a nice walk to fish market. Staff is very friendly. I am a hilton diamond and received an upgraded room with lounge access .

  • Stayed April 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel R, Heinrich Grafe - General Manager at Conrad Tokyo, responded to this review, December 9, 2013
What great feedback we have received here – thank you! We are pleased to hear that you had a fantastic stay with us at the Conrad Tokyo.
Great to hear that you liked our spacious guest room and the stunning view over Tokyo Bay from your room.
Your comments concerning our staff are also gratifying, and I have passed on your positive remark to the team, which will act as a well deserved motivator to achieve more superior performance.
Thanks again and we look forward welcoming you back on your future travels to Tokyo.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Australia
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 3, 2013

The spaciousness and fabulous view over the bay meant that we had trouble leaving the room even though we were supposed to be heading out to dinner at the New York Grill for a Lost in Translation experience. What we got there was a moving 5.5 earthquake experience but that's a whole other story of its own! This hotel was comfortable and the service was terrific and friendly. We mastered the nearby metro and zipped all over Tokyo. Coming back to our room each day was such a pleasure.

Room Tip: Choose a Bay View room for sure
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  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel R, Heinrich Grafe - General Manager at Conrad Tokyo, responded to this review, December 9, 2013
Thank you for your great feedback. We are so happy to hear that you had an enjoyable stay with us.
Great to hear that you liked our large guest room, the magnificent view over Tokyo Bay and the breakfast. We look forward to welcoming you back in the near future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Conrad Tokyo

Address: 1-9-1 Higashi-Shimbashi, Minato 105-7377, Tokyo Prefecture
Phone Number:
Location: Japan > Kanto > Tokyo Prefecture > Tokyo > Minato > Odaiba / Shiodome / Shinbashi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Minato
#1 Business Hotel in Minato
#1 Spa Hotel in Minato
#1 Romantic Hotel in Minato
#1 Luxury Hotel in Minato
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Conrad Tokyo 5*
Number of rooms: 289
Official Description (provided by the hotel):
Welcome to the Conrad Tokyo hotel, where legendary Conrad excellence meets the calming and inspiring design of modern day Japan. The Conrad Tokyo hotel is conveniently located just 5 minutes from the famous Ginza Shopping Street. ... more   less 
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Also Known As:
Conrad Tokyo Hotel Minato
Conrad Hotel Tokyo
Conrad Hotel Minato
Minato Conrad
Conrad Tokyo Japan

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