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“Amazing hotel, wonderful service” 5 of 5 stars
Review of Conrad Tokyo

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Conrad Tokyo
5.0 of 5 Hotel   |   1-9-1 Higashi-Shimbashi, Minato, Tokyo Prefecture 105-7377, Japan   |  
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Ranked #1 of 93 hotels in Minato
chennai
Top Contributor
61 reviews 61 reviews
22 hotel reviews
Reviews in 24 cities Reviews in 24 cities
94 helpful votes 94 helpful votes
“Amazing hotel, wonderful service”
5 of 5 stars Reviewed July 19, 2013

Really, I have NO idea what some people complain about in in some of the reviews below! I and my husband stayed for a week here and couldn't find even a single thing to fault.

We took the airport limo bus from Narita to Conrad's door step. The lobby is in the ground floor, you need to take a lift to the reception in 28th floor, and from there another lift to your rooms. Check in lasted less than a minute. Ours was a super-spacious King suite with city view. The bed was super comfy, and two huge TVs, one in the bedroom and one in the living room, both rooms had city view of the river and the high rise buildings.

Service was very efficient and unobtrusive. Every day, after hectic sightseeing, it was bliss to return to an impeccably made room. The staff were available any time to answer our queries.

Reg food - The buffet breakfast, which was awesome, was served at China Blue restaurant. My husband found it a bit repetitive, but I didn't - the fruit / cornflake / bread / cold cuts / porridge / cheese / pudding stations were extensive, and the egg menu had 9 different options which offer variety. The food itself was very tasty, obviously, being made in a 5 star hotel!

Yes, the location is not fantastic, but that's hardly the hotel's fault! Minato is generally not the right place to stay, if one needs to be central.... To be near tourist sites, better to stay near Shinjuku or Shibuya. We knew Conrad was a business hotel, so we were prepared to tackle the transport connections (a metro map is a MUST, if you don't want to spend a fortune on taxis). From Conrad, we enjoyed daily metro rides from the Shimbashi metro station (15 min walk underground, starting from the Shiodome City center basement, located under Conrad).

The Shiodome city center has some reasonably priced, good restaurants (we had some dinners there). You can also walk, on the connecting bridge, to Ginza (10 min).

All in all, highly recommended!

Room Tip: I believe all rooms/suites are good. We stayed in 30th floor... since we were out all day, it was en...
See more room tips
  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel R, Gregor Andréewitch - General Manager at Conrad Tokyo, responded to this review, July 22, 2013
Wow, what great feedback we have received from you!
Great to hear that you liked our spacious guest room and the stunning view over Tokyo Bay from your room.
Thank you so much for your comments on our service, which will be shared with the team.
Come back soon and we look forward to serving you again, hopefully in the not too distant future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (173)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
HK, Hong Kong
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 16, 2013

This is a very beautiful and newer hotel (built ~2007). I went on a leisure trip and while I loved the hotel itself, the location wasn't that great for me. There is nothing except business buildings around the hotel, no convenience stores, shops, restaurants, subway stations near by... I wouldn't stay here again, but if you were visiting co's like Softbank and Dentsu, definitely this is the way to go as it's right across them!

  • Stayed July 2013, traveled solo
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Conrad Hotels & Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel R, Gregor Andréewitch - General Manager at Conrad Tokyo, responded to this review, July 22, 2013
Thank you for your comments and we are happy that you enjoyed your stay at our hotel.
We will certainly welcome an opportunity to serve you again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, Hong Kong
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 13, 2013

Conrad tokyo was provide me and my wife exellent luxually being your self. with fullfill of enjoin our stay and all staffs are friendly and apporpriate. the facility from the bigining at the hotel entrance to the guest room was smoothly and comfortable. breakfast from in room dining and club lounge was great, the environment and asmophere was absolutely fantastic. due to our exprerience at the club lounge. food wase fresh and tasty.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Conrad Hotels & Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel R, Gregor Andréewitch - General Manager at Conrad Tokyo, responded to this review, July 22, 2013
Thank you for your great feedback. We are so happy to hear that you had an enjoyable stay with us.Great to hear that you liked our club lounge and the breakfast.
We look forward to welcoming you back in the near future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Senior Contributor
24 reviews 24 reviews
15 hotel reviews
Reviews in 18 cities Reviews in 18 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed July 11, 2013

Conrad Tokyo is beautifully designed with wonderful rooms and views. The public spaces are very nice and a lot of space in the halls. My room had a soaking tub which overlooked the city. I loved the details and the room was quiet for great deep sleeping. The service was five star and everyone is polite and gracious. The service staff was trained to be not seen and not heard.

Lobby area dramatic with triple height ceilings; very nice to relax and have a cocktail. The food at the restaurant was very good and excellent for business lunch or dinner.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel R, Gregor Andréewitch - General Manager at Conrad Tokyo, responded to this review, July 16, 2013
What great feedback we have received here – thank you!
We are pleased to hear that you had a fantastic stay with us at the Conrad Tokyo.
Thank you for your great comments and we look forward to welcoming you back soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Contributor
18 reviews 18 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed July 8, 2013 via mobile

We only had one day in Tokyo, as part of an extended layover, so needed a place that would be both convenient and relaxing. The Conrad delivered on both accounts.

The location of the Conrad is very helpful for the early morning Tsukiji fish markets, which are perhaps a 15 minute walk away. The metro is nearby (you barely need to go outside) and if you take the Skyliner train in from Narita as we did then you can reach the hotel on the metro on a single metro line which is convenient.

We found the staff at the hotel to be very helpful. The concierge set us up for a wonderful dinner at a great restaurant for our one night in Tokyo, and the staff took care of briefing the cab driver for us too. One note: the lobby bar has a dress code - they made me go upstairs and change out of my sandals before they would serve us, which was annoying but a minor blip and not altogether surprising given the high-end nature of the hotel.

Overall, a good experience and one I'd be happy to repeat.

  • Stayed July 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel R, Conrad Tokyo at Conrad Tokyo, responded to this review, July 16, 2013
Thank you very much and we are happy that you had an enjoyable stay with us.
Yes, we are located right above the subway station called Shiodome on Oedo Line and also walking distance to JR Shinbashi station, which offers great access to the rest of Tokyo.
Thank you so much for your comments on our service, which will be shared with the team.
We certainly look forward to serving you again in the near future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vienna, Virginia
Top Contributor
50 reviews 50 reviews
19 hotel reviews
Reviews in 26 cities Reviews in 26 cities
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed July 7, 2013

We had a room on the 35th floor and the Panasonic view of the Tokyo Bay was awesome. The Hama Rikyu garden just looked beautiful as we were visiting Tokyo during the cherry blossom season in April. The room was big and beautiful, and the bathroom was spectacular! You could soak in the tub and open the shades and admire the view out of the window. The staff was excellent as well. Breakfast was marvelous with lots of options. I highly recommend this hotel if you have the money to spend.

We walked to the Hama Rikyu gardens, Tsukiji Fish Market and Ginza from this hotel.

Room Tip: Spend the money to get the higher floors with a view of the Tokyo bay.
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  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel R, Conrad Tokyo at Conrad Tokyo, responded to this review, July 16, 2013
Thank you for your comments and we are happy that you enjoyed your stay at our hotel.
Great to hear that you liked our large guest room, the magnificent view over Tokyo Bay and the breakfast. We look forward to welcoming you back in the near future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Senior Contributor
34 reviews 34 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed July 7, 2013

My second time to this fabulous hotel. Conveniently located, on top of the station. The staff can speak very good English and always provide great assistance. Room is big and quiet. You shouldn't miss their Buffet breakfast. You will be amused at the variety of food they provide you with.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel R, Gregor Andréewitch - General Manager at Conrad Tokyo, responded to this review, July 8, 2013
Very pleased to hear that you had an excellent stay.
It is our greatest pleasure to know that you have enjoyed your stay. We would like to also thank you for your imputes about our convenient location, and most of all our proud friendly staffs. We truly thank you for your nicest comments.
Thank you for your great comments and we look forward to welcoming you back soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Conrad Tokyo

Address: 1-9-1 Higashi-Shimbashi, Minato, Tokyo Prefecture 105-7377, Japan
Phone Number:
Location: Japan > Kanto > Tokyo Prefecture > Tokyo > Minato
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Minato
#1 Luxury Hotel in Minato
#1 Business Hotel in Minato
#1 Romantic Hotel in Minato
#1 Family Hotel in Minato
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Conrad Tokyo 5*
Official Description (provided by the hotel):
Welcome to the Conrad Tokyo hotel, where legendary Conrad excellence meets the calming and inspiring design of modern day Japan. The Conrad Tokyo hotel is conveniently located just 5 minutes from the famous Ginza Shopping Street. ... more   less 
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Also Known As:
Conrad Tokyo Hotel Minato
Conrad Hotel Tokyo
Conrad Hotel Minato
Minato Conrad
Conrad Tokyo Japan

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