I stayed at the Conrad for two nights on business this week.
The location is not ideal, a little bit of a hike to get to the heart of Ginza and not much of interest around the hotel, apart from the Tsukiji fish market which is only 10 minutes away. I wouldn't stay here for leisure and for business, depending on where you need to be, there are better choices more centrally located.
Likewise in terms of service, its ok but can be variable between staff members, some very good and others quite lousy. Like the lady who handled my check in which got my stay off to a rocky and very annoying start - I arrived at 530am following an overnight flight. My secretary had requested early check in without charge and was told it should be possible given occupancy. When I arrived at the counter, the lady there seemed confused as to why I would try to check in, then rather smuggly told me if I wanted it would cost be one nights charge and that check time is 3pm. I highlighted that it was indicated early check in would be possible and at the Shangri-La the week prior (see my review on the Shangri-La) that I was offered early check in without fuss. Anyway this went no where I ended up changing in the hotel gym to be ready for my morning meetings. It was obvious rooms were available, they just didn't wanted to oblige me.
Anyway, once checked-in, the rooms are fine - tastefully decorated, clean and functional albeit a little bland - not really that warm or inviting.
I had breakfast in the Gordan Ramsey branded cafe - the buffet spread is ok, but the eggs benedict I ordered were disappointing. Not enough hollandaise sauce and tasteless at that. I also had drinks at the lobby lounge one night which a great view of Tokyo Bay both in the day and at night and it a nice place to relax. The hotel has a good selection of restaurants but I didn't have a chance to visit.
On balance, its ok but having stayed at the Shangri-La Tokyo the week before, the Conrad came off a distance second choice. And the Shangri-La was cheaper...
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
March 3, 2013
Thank you for your comments regarding your recent stay at the Conrad Tokyo and I am sorry to hear that you found the location was not ideal.
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In our experience, location depends entirely on the purpose of a trip and considering that we have a subway station right beneath the hotel, and further rail networks 5 minutes by foot, many of our guests quite like the location. A little bit away from the hectic and the buzz of the city….we like to call ourselves an urban resort. The Ginza is exactly 8 minutes’ walk or a short taxi drive away.
What concerns me is your experience regarding early check-in and I am reviewing with the team in the reservation department the way they respond to a request such as yours. Considering that standard check-in time is 3 p.m. we consider a reasonable time for early check-in is somewhere as from mid-morning.
5:30 a.m. could be considered during the night and as such, would make it impossible for us to sell the room the night before. I am sorry if this incident caused confusion and irritation, but pleased to know that the team offered you the use of our spa facilities to freshen up. I cannot comment how the situation is handled by other hotels.
Thank you for your kind comments regarding the decoration of our rooms and I noted your comments regarding breakfast.
You have commented on the fabulous views from the lobby lounge area and this is what everybody seems to enjoy.
Please let me know when you plan to return so I can personally ensure that you are well looked after and occupancy permitting, will have a room ready for you to check-in at a reasonable time.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.