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“EXCEPTIONAL” 5 of 5 stars
Review of Conrad Tokyo

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Conrad Tokyo
5.0 of 5 Hotel   |   1-9-1 Higashi-Shimbashi, Minato, Tokyo Prefecture 105-7377, Japan   |  
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Ranked #1 of 94 Hotels / Ryokan in Minato
Melbourne, Australia
Contributor
19 reviews 19 reviews
17 hotel reviews
Reviews in 14 cities Reviews in 14 cities
6 helpful votes 6 helpful votes
“EXCEPTIONAL”
5 of 5 stars Reviewed December 30, 2012 via mobile

Check in was fast the young lady that helped with the bags her English is amazing lovely young lady to good a staffember to be pushing bags around I have stayed at Hilton's all around the world and meet 1000s of staff members but she's in my top 10 helpful,dedicated,determined she has it all guys make her a manager before someone else takes her of your hands .. The stay was perfect in all ways expect breakfast every morning they stuffed something up and 1 thing of a menu is not good enough .. Excutive lounge is great nice peaceful and very helpful staff great views but should be on harbourside of hotel .. Concierge was great helpful but need to be there more hours


Conrad with class



Lovely city big getting around is easy enough cabs are spotless and so is the city thanks Tokyo

  • Stayed September 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel R, General Manager at Conrad Tokyo, responded to this review, January 6, 2013
Thank you for the fabulous comment.
We are happy that you were delighted with your stay.
Thank you so much for your comments on our staff, which will be shared with the team.
I certainly look forward to welcoming you back to the Conrad Tokyo soon. Thank you again.
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1,462 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (206)
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English first
Kuala Lumpur, Malaysia
Senior Contributor
33 reviews 33 reviews
25 hotel reviews
Reviews in 19 cities Reviews in 19 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed December 28, 2012

Definitely among my best hotel stay! Love the service. the room, the view and the small little touches.

Conrad Tokyo is situtated in the Shidome/Shimbashi area which is just next to the Shidome metro line. It is also connected to the Shimbashi train station via underground walkways and mall, and the Shimbashi station is serviced by numerous train lines including the Shinkansen. Similar to many of Tokyo's large train stations, many buildings are connected via underground but do expect to walk from one location to another. Walking from the more useful Shimbashi to Conrad Tokyo will take you 10-15 minutes, but it's doable even with a luggage or two. From Shimbashi Station, Ginza is just 5 minutes walk away. The Tsukiji Fish Market is 10 minutes walk from the hotel.

Service at the hotel is top notch. Everyone that I have encountered, from the reception, the housekeepers and those manning the gym and health club always greet you with a smile and offered their best help and services.

The room is extremely large, with very practical layout and fitted with all the modern technology (automatic blind for the room and bathroom as an example). Since Conrad Tokyo occupies the top 10 floors of a 38 Storey building, one will be greeted with superb city & bay views at the lobby, executive lounge and in the room. As part of the Conrad tradition treating guest with small little touches, love the cute conrad teddy bears on the bed and the conrad duck on the bath tub.

My only small complain would be the limited variety of food offered during breakfast and evening cocktail at the executive lounge. Although the hot food served during the evening cocktail is changed daily, the same does not apply for the breakfast. Drinks during the evening cocktail is good though.

The health club is also very well equipped with a large gym, lap indoor pool and sauna/steam/jacuzzi. I love the small little touches like the 2 different types of cold drinks and one hot drink served in the sauna/steam/jacuzzi room.

In short, this is an excellent luxury hotel that I would definitely recommend to anyone and hoping to return soon!

Room Tip: Bay view room would be better compared to the city side.
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel R, Conrad Tokyo at Conrad Tokyo, responded to this review, December 31, 2012
Thank you for your fabulous comments and we are delighted to hear that you enjoyed your stay here at the Conrad Tokyo!
Yes, we are located right above the subway station called Shiodome on Oedo Line and also within walking distance to the famous Ginza shopping area. Glad that you appreciated our location!
Great to hear that you liked our spacious guest room, the spectacular bathroom, the magnificent view overlooking Tokyo Bay and our popular Conrad bears!
Come back soon and we look forward to serving you again, hopefully in the not too distant future.
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London
Senior Contributor
33 reviews 33 reviews
21 hotel reviews
Reviews in 26 cities Reviews in 26 cities
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed December 17, 2012 via mobile

I used to live in Tokyo and have previously visited the hotel for its restaurants. It is beautiful, has amazing views so it was a pleasure to stay here for my visit this time. The bay view room we had was great, very spacious room and bathroom with one of the nicest furnishings and decor I've seen in a hotel. However we felt let down by the service:

-upon check in in the morning after a long overnight flight, we were told that we could not be given an early check-in. I understand that this could not be guaranteed but seeing as we have requested for this before our stay and also having Hilton Honours Gold membership, I felt that the hotel could have been more accommodating. It was also the manner that the staff Mr Kitaki ( hope the spelling is correct) informed us, abrupt and very unhelpful. It was just like, come back a few hours later without bothering. Although he later on checked us in early, we had already an unpleasant first impression.

-we were out of the city and checked back in again for the second part of our stay. This time it was after 1pm and again we were told that no rooms were available for check in yet. Seeing that check out time is at noon, surely there could be at least some rooms that were already available. However this time the staff Ms Kajio was much more helpful and quickly helped us find a room. As we were led to our room we noticed that there were many rooms that were in the midst of being cleaned. This gave the impression that the hotel did not have enough housekeeping staff to get the rooms ready for the next guests. Surely such a hotel as the Conrad is able to do this better than asking all their guests to wait for check in.

- concierge service was average especially from Mr Abe who is ironically the chief concierge. His manner was quite rude and he told us he was very busy. Overall for guests outside Japan, the service might be considered ok but as I've lived in Tokyo and know that the Japanese provide incomparable service to anywhere else in the world, the service shown by some of the front desk staff is sadly lacking and marred what would otherwise be a memorable stay in an amazing hotel.

Stayed December 2012, traveled as a couple
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel R, Conrad Tokyo at Conrad Tokyo, responded to this review, December 31, 2012
Thank you very much for your valuable comments regarding your recent stay at the Conrad Tokyo. Your comments about helpfulness and behaviour of our staff were well reviewed. We deeply apologize for the inconvenience and giving you unpleasant feelings from your arrival and during stay at the hotel.

We will give proper training opportunities to our Concierge and Front Desk team members in order to improve the quality of our customer service and provide memorable stays in the hotel.

Again, thank you very much for time to give us your valuable feedback and we keep focusing on feedback from our customers to improve our level of service.

We do hope that in spite of this, you will return to the Conrad Tokyo on y our next visit to Japan, when you may rest assured of an experience that meets your expectations.
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Saint Paul, Minnesota
Senior Contributor
32 reviews 32 reviews
16 hotel reviews
Reviews in 19 cities Reviews in 19 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed December 17, 2012

This is the most impressive hotel we have ever stayed at, notwithstanding stays at Four Season hotels in Houston and California. The lobby area overlooks Tokyo, and we ended our stay with a drink watching the fireworks across the bay. Our room was spacious and perfectly appointed. The central location allowed us to easily travel to the various sights and places we planned to visit during our stay, and the staff gave excellent directions when we asked. We combined Hilton points and payment, which made the stay well within our means. If ever given the chance, stay here. It is outstanding!

Room Tip: Our room faced the city, and not the bay, but still lovely.
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel R, Conrad Tokyo at Conrad Tokyo, responded to this review, December 24, 2012
Wonderful to hear that you were happy with our service and guest room facilities.
Great to hear that you liked our spacious guest room and the stunning view over Tokyo Bay from your room.
Come back soon and we look forward to serving you again, hopefully in the not too distant future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Templepatrick, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 15, 2012

If you visit Tokyo, stay here. We stayed in several different hotels in Japan over the past 3 weeks and no hotel came close to this one. Rooms are wow, loads of lovely small touches to ensure you remember your stay, staff are professional. Views are stunning. Would recommend that you waste a Sunday at Ramsays or walk 5 mins to Tsukiji fish market for some fresh sushi.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel R, Conrad Tokyo at Conrad Tokyo, responded to this review, December 24, 2012
What great feedback we have received from you!
Yes, we are located right above the subway station called Shiodome on Oedo Line and within walking distance to the famous Ginza shopping area & Tsukiji Fish market. Glad that you appreciated our location!
Thank you again and we all look forward to welcoming back in the not too distant future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
California
Contributor
13 reviews 13 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed December 13, 2012

Getting to the Conrad was easy. We took the train from the airport and then transferred to the subway at the Tokyo Station, getting off at the Shimbashi station. It is a short walk in the underground area to the hotel, but there were signs so it was easy to find. The lobby is gorgeous, with huge windows. The staff was very nice and I liked that I had no pressure for someone to help me with my bags. The room was huge, bathroom relaxing, and bed comfortable. Unfortunately our view was not good (just of the street) and I regret not asking or upgrading to a view of the park next door. We had access to the Executive Lounge, which is small but works. The breakfast in the morning was typical and I especially enjoyed the afternoon cocktail hour. We used the subway/trains everyday and felt it was easy to get to the station. Overall the hotel was gorgeous and the staff wonderful so we had an excellent stay!

Room Tip: Ask for a view of the park.
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel R, Conrad Tokyo at Conrad Tokyo, responded to this review, December 24, 2012
Delighted to read your fabulous comments.
Great to hear that you thoroughly enjoyed the magnificent view overlooking the Tokyo Bay, our guest room, the Executive Lounge facilities as well as other facilities and service we have to offer.
Thank you so much for your comments on our service, which will be shared with the team.
Come back soon and we look forward to serving you again, hopefully in the not too distant future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
gary7272
Top Contributor
58 reviews 58 reviews
38 hotel reviews
Reviews in 41 cities Reviews in 41 cities
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed December 7, 2012

I was fortunate to stay last week at the Conrad Tokyo on points and dollars as a gold member of the Hilton Honors program. I cannot rate the experience high enough.

First of all, the facilities are excellent. The hotel is located in a business area (Shiodome) beginning on the 28th floor. The lobby is attractive, overlooking a beautiful shogun garden. There is a bar which almost every evening had live music. We (my travel buddy and I), were quickly accommodated after the 12 hour flight from the West Coast. We were graciously given executive lounge access. The room itself was well appointed with a view overlooking other office buildings (the side which overlooked the garden/Tokyo Bay would have been even better if one wishes to make a request). The room had automatic shades, HDTV(with 4 English channels in addition to the Japanese ones). There was a large bathroom with separate shower, bath, and toilet with heated seat. My only criticism was the automatic shade separating the glass enclosure for the bathroom did not completely seal out the light from the bathroom.

On the 29th floor there is a wonderful health club which included a great 25 meter lap pool, gym, changing room, etc. Having gold status, we were comped. The workout room had fruit every morning.

The executive lounge offered continental breakfast plus sausage and an "omelet of the week". Throughout the day there were snacks. The variety seemed to vary by the time and day of week.

The complementary(for gold and diamond Hilton members) buffet breakfast off the lobby in the restaurant contained both Japanese and Western offerings. Though it was continental, there was hot rice porridge and ham.

However, what made the stay even more satisfying was the outstanding professional and friendly service. Whether it was the front desk, restaurant and executive lounge personnel, health club workers, or cleaning people, all were always friendly and willing to do whatever it took to make our stay memorable. They were always willing to go the extra mile. I have never stayed at any hotel anywhere with service so impeccable. (I only wish my wife and son could have joined me on the trip to experience this first rate experience.)

Kudos to all the Conrad Tokyo staff...

Room Tip: Try to get a room overlooking the gardens/Tokyo Bay
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  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton_ec_TYOHI, General Manager at Conrad Tokyo, responded to this review, December 9, 2012
Thank you for your fabulous comments and we are delighted to hear that you enjoyed your stay.
We are so happy that you had a great stay with us.
Thank you so much for your compliments on our service and facilities.
Your feedback will certainly be shared with the team.
Come back soon and we look forward to serving you again, hopefully in the not too distant future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Conrad Tokyo

Address: 1-9-1 Higashi-Shimbashi, Minato, Tokyo Prefecture 105-7377, Japan
Phone Number:
Location: Japan > Kanto > Tokyo Prefecture > Tokyo > Minato
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Minato
#1 Romantic Hotel in Minato
#1 Luxury Hotel in Minato
#1 Spa Hotel in Minato
#1 Family Hotel in Minato
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Conrad Tokyo 5*
Number of rooms: 289
Official Description (provided by the hotel):
Welcome to the Conrad Tokyo hotel, where legendary Conrad excellence meets the calming and inspiring design of modern day Japan. The Conrad Tokyo hotel is conveniently located just 5 minutes from the famous Ginza Shopping Street. ... more   less 
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Also Known As:
Conrad Tokyo Hotel Minato
Conrad Hotel Tokyo
Conrad Hotel Minato
Minato Conrad
Conrad Tokyo Japan

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