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Conrad Tokyo: Traveler Reviews

5.0 of 5
1-9-1 Higashi-Shinbashi, Minato, Tokyo Prefecture 105-7377, Japan
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Conrad Tokyo
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845 reviews from our community

Traveler rating
    569
    203
    48
    14
    11
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Families
160
 
Couples
306
 
Solo
94
 
Business
185
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Date Rating
Chiba, Japan
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
“Doesn't Get Much Better Than This”
5 of 5 stars Reviewed November 8, 2012

Stayed here earlier this year for one night only. Was immediately upgraded to the executive floors. Room was huge and incredibly well appointed. Outstanding view. Beautiful bathroom A truly outstanding hotel.

  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask murrayjapan about Conrad Tokyo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton_ec_TYOHI, General Manager at Conrad Tokyo, responded to this review
November 12, 2012
Delighted to read your fabulous comments.
Great to hear that you thoroughly enjoyed the magnificent view overlooking the Tokyo Bay, our guest room, the Executive floor facilities
Thank you for your feedback and please come back to the hotel in the very future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
“Phenomenal Service and beautiful touches”
5 of 5 stars Reviewed November 6, 2012

Just spend one night at the hotel (as a layover). This is my second time visiting. The last time was with my wife and two small children and this time was with a business partner. Both times were exceptional in every way. The rooms, food, service etc. were all lovely and well appointed. But I want to call special attention to the concierge. Ms. Ryoko Sasaki spent great effort to answer all our questions and find the perfect ramen restaurant (a very local place). She went so far as to print photos of the dishes and write out the ordering instructions both transliterated and in characters. She even ran out to meet me and my colleague on her way home from work to check that we had enjoyed her recommendation. Thank you so much for making both stays memorable.

Room Tip: Club floor is very nice.
See more room tips
  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask 007worldtravelers about Conrad Tokyo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton_ec_TYOHI, General Manager at Conrad Tokyo, responded to this review
November 12, 2012
We are delighted to hear that you had such an enjoyable stay here at the Conrad Tokyo!
Glad that you came back to visit us again and we are very excited to hear that you had such a wonderful stay with us. Thank you so much for kind words for Ryoko, who really appreciate your comments.
Come back soon and we look forward to serving you again, hopefully in the not too distant future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Contributor
19 reviews 19 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
14 helpful votes 14 helpful votes
“5 stars in every sense”
5 of 5 stars Reviewed October 31, 2012

My wife and I recently stayed at the Conrad for a couple of nights at the end of a two-week tour through Japan. The hotel itself is stunning, the location superb, the rooms gorgeous and extremely comfortable. Special mention goes to the breakfast buffet - a real treat. We booked the hotel through a third-party discount site (jetsetter.com), so it was an even better value than usual.

However, the best part of the whole experience was the staff. The concierge team helped me with several complicated requests for tickets and reservations, and held baggage for me for a week before we had even checked in to the hotel. Everyone was thoroughly professional and helpful at every turn.

This was a real highlight of our trip, and should we ever go back to Tokyo, I can't imagine we'd stay anywhere else.

Room Tip: The views of the park and bay are wonderful - we had originally booked a city view room but were upg...
See more room tips
  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask ezetta0041 about Conrad Tokyo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton_ec_TYOHI, General Manager at Conrad Tokyo, responded to this review
November 5, 2012
Wow, what great feedback we have received from you!
The team and I are delighted to hear that you had such an enjoyable stay here at the Conrad Tokyo.
Great that you enjoyed our service and facilities inclusive of the Executive Lounge on the 37th floor, where you can enjoy daily breakfast, snacks and cocktails throughout your stay.
Thank you so much for your comments and we all look forward to welcoming back in the not too distant future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Richmond Hill, Canada
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Double charged to stay, this hotel didn't do anything to help me out”
1 of 5 stars Reviewed October 30, 2012

I decided to book this hotel after read most of the reviews on this site. Booked with HotelClick.com via pop-up link on TripAdvisor.ca. After receiving an email confirmation about my one room two nights booking, I received a phone call from HotelClick.com to confirm. I told them I've already received the confirmation email.

When I checked in at Conrad Tokyo, they told me I've two bookings for the same names (my husband and me) and for the same two nights. I was SHOCKED! I told them I only booked one room, and only needed one. The hotel staff told me THEY CAN'T DO ANYTHING with it. They can't cancel the duplicate booking, even I've not check in yet.

So, how can I enjoy my stay there?

I wish Conrad Tokyo done something there to help me out. Or you can just keep the extra money do nothing ...

  • Stayed September 2012, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
Ask Phyllis W about Conrad Tokyo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton_ec_TYOHI, General Manager at Conrad Tokyo, responded to this review
November 12, 2012
Thank you for your comments and we are so sorry for the issue of your duplicated bookings.

Your accommodation bookings have been indeed made via Travel Agent and the hotel cannot cancel such a booking, simply because of our contract with the agent and this works in both ways. On this basis, our Front Desk Team has kindly requested you to contact the Agent directly to cancel by yourself and reimburse you as he has received payment for your accommodation.

We understand that the issue has been all sorted out now and sorry that if the explanation was not sufficient when you asked us to cancel your duplicated booking initially.

Otherwise, we believe that you have an enjoyable stay with us and we certainly look forward to welcoming you back to the Conrad Tokyo in future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
70 reviews 70 reviews
27 hotel reviews
Reviews in 32 cities Reviews in 32 cities
54 helpful votes 54 helpful votes
“Excellent in every way”
5 of 5 stars Reviewed October 30, 2012

There is just too long a list of everything that is right with this hotel. In short, if we were to return, this would be where we stay. It is expensive, but worth every penny. Even though level of service in Japan is generally very high, the Conrad manages to impress. The location, view, decor, luxury, in house food and cocktails are excellent. I would highly recommend the evening cake selection - I had the chocolate cake which was outstanding and normally I don't like chocolate cake. This was exquisite and rich. The breakfast is also something to look forward to each morning. The business centre has 4 PCs with internet (free) and a printer at hand. Wi-fi in rooms has to be paid for but is very good. The pool, spa and gym are all very well set up. I think we enjoyed our stay here especially because we received 5 star service in a hotel that is actually relatively small compared to the usual international chains - 7 floors only, starting at the 28th. The high attention to detail as a result of that, is certainly noticeable.

Room Tip: Suites on the 31st floor are expensive but worth it. Bay view or city view are both pretty nice.
See more room tips
  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Scuderia_gal about Conrad Tokyo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton_ec_TYOHI, General Manager at Conrad Tokyo, responded to this review
November 5, 2012
Wow, what great feedback we have received from you!
The team and I are delighted to hear that you had such an enjoyable stay here at the Conrad Tokyo.
Great that you enjoyed our service and facilities inclusive of the Executive Lounge on the 37th floor, where you can enjoy daily breakfast, snacks and cocktails throughout your stay.
Thank you so much for your comments and we all look forward to welcoming back in the not too distant future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about Conrad Tokyo

Also Known As:
Conrad Tokyo Hotel Minato
Conrad Tokyo Hotel
Conrad Hotel Tokyo
Conrad Hotel Minato
Minato Conrad
Conrad Tokyo Japan
Address: 1-9-1 Higashi-Shinbashi, Minato, Tokyo Prefecture 105-7377, Japan
Phone Number:
Region: Japan > Kanto > Tokyo Prefecture > Tokyo > Minato
Amenities:
Bar/Lounge Business Center Fitness Center Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotels in Minato
#2 Business Hotels in Minato
#4 Family Hotels in Minato
#4 Romantic Hotels in Minato
Price Range: $$$$
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
Welcome to the Conrad Tokyo hotel, where legendary Conrad excellence meets the calming and inspiring design of modern day Japan. The Conrad Tokyo hotel is conveniently located just 5 minutes from the famous Ginza Shopping Street. ... more   less 
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