Just spend one night at the hotel (as a layover). This is my second time visiting. The last time was with my wife and two small children and this time was with a business partner. Both times were exceptional in every way. The rooms, food, service etc. were all lovely and well appointed. But I want to call special attention to the concierge. Ms. Ryoko Sasaki spent great effort to answer all our questions and find the perfect ramen restaurant (a very local place). She went so far as to print photos of the dishes and write out the ordering instructions both transliterated and in characters. She even ran out to meet me and my colleague on her way home from work to check that we had enjoyed her recommendation. Thank you so much for making both stays memorable.

My wife and I recently stayed at the Conrad for a couple of nights at the end of a two-week tour through Japan. The hotel itself is stunning, the location superb, the rooms gorgeous and extremely comfortable. Special mention goes to the breakfast buffet - a real treat. We booked the hotel through a third-party discount site (jetsetter.com), so it was an even better value than usual.

However, the best part of the whole experience was the staff. The concierge team helped me with several complicated requests for tickets and reservations, and held baggage for me for a week before we had even checked in to the hotel. Everyone was thoroughly professional and helpful at every turn.

This was a real highlight of our trip, and should we ever go back to Tokyo, I can't imagine we'd stay anywhere else.

I decided to book this hotel after read most of the reviews on this site. Booked with HotelClick.com via pop-up link on TripAdvisor.ca. After receiving an email confirmation about my one room two nights booking, I received a phone call from HotelClick.com to confirm. I told them I've already received the confirmation email.

When I checked in at Conrad Tokyo, they told me I've two bookings for the same names (my husband and me) and for the same two nights. I was SHOCKED! I told them I only booked one room, and only needed one. The hotel staff told me THEY CAN'T DO ANYTHING with it. They can't cancel the duplicate booking, even I've not check in yet.

So, how can I enjoy my stay there?

I wish Conrad Tokyo done something there to help me out. Or you can just keep the extra money do nothing ...

There is just too long a list of everything that is right with this hotel. In short, if we were to return, this would be where we stay. It is expensive, but worth every penny. Even though level of service in Japan is generally very high, the Conrad manages to impress. The location, view, decor, luxury, in house food and cocktails are excellent. I would highly recommend the evening cake selection - I had the chocolate cake which was outstanding and normally I don't like chocolate cake. This was exquisite and rich. The breakfast is also something to look forward to each morning. The business centre has 4 PCs with internet (free) and a printer at hand. Wi-fi in rooms has to be paid for but is very good. The pool, spa and gym are all very well set up. I think we enjoyed our stay here especially because we received 5 star service in a hotel that is actually relatively small compared to the usual international chains - 7 floors only, starting at the 28th. The high attention to detail as a result of that, is certainly noticeable.