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“Excellent choice in Tokyo” 5 of 5 stars
Review of Conrad Tokyo

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Conrad Tokyo
5.0 of 5 Hotel   |   1-9-1 Higashi-Shimbashi, Minato 105-7377, Tokyo Prefecture (Odaiba / Shiodome / Shinbashi)   |  
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Ranked #1 of 97 Hotels / Ryokan in Minato
Madrid, Spain
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
13 helpful votes 13 helpful votes
“Excellent choice in Tokyo”
5 of 5 stars Reviewed August 24, 2012

This hotel is an excellent choice if you are planning to stay in Tokyo. The location es pretty good and if they give you a high floor, the city view is amazing. The hotel has a very good restaurant, which is managed by Gordon Ramsey, and excellent cook.

Stayed October 2011, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton_ec_TYOHI, General Manager at Conrad Tokyo, responded to this review, August 27, 2012
We are pleased to hear that you liked our room and the magnificent view as well as our Gordon Ramsay restaurant.
Yes, we are located right above the subway station called Shiodome on Oedo Line and within walking distance to the famous Ginza shopping area. Glad that you appreciated our location!
Thank you for your great comments and we look forward to welcoming you back soon!
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1,648 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Melbourne, Australia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 17, 2012

As you'd expect this Conrad hotel has impeccable service, the rooms are large, modern and the fit out is stunning. The views from the lobby bar are just incredible. The location isn't great for tourists, though. You're better off staying closer to Shinjuku or Shibuya if you want to be amongst it. Unless you're totally into shopping, in which case you'll probably like the fact the hotel is close to the Ginza strip. The location is probably perfect if you're in town for business, I guess.

Room Tip: If you can, try and get a room overlooking the harbour. The view is breathtaking.
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  • Stayed May 2012, traveled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton_ec_TYOHI, General Manager at Conrad Tokyo, responded to this review, August 20, 2012
Thank you for your comments and we are happy that you enjoyed your stay at our hotel.
Yes, we have great access to transportation and are located within walking distance to the Ginza, the famous shopping district in Tokyo.
We will certainly welcome an opportunity to serve you again in the near future.
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London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed August 9, 2012

Reading the below reviews makes me wonder whether we were staying at the same hotel!
We felt pretty unwelcome from the start, being told of a 'dress code' in the lunch restaurant-we had just arrived from a long journey and all suitable garments were in our luggage. I was happy to accept that at lunchtime (we were allowed to eat in a dark booth) but had a REAL problem at breakfast on being advised that I should not wear my 'Fitflops'. A dress code at BREAKFAST? Our booking had clearly been as leisure tourists, not business-people. If this really is the atmosphere Conrad wish to instill, then their literature/website etc should make it clear.

On 2 or 3 occasions, despite the lobby bar being empty, we were asked to move to other seats as those we had chosen were 'reserved' (and we were waiting only as our rooms were not ready for occupancy!)

There is a charge (equivalent of £25) to use the hotel pool - I have never before, as a guest, been charged to use hotel facilities.

The whole experience was, in short, pretty unpleasant and most unwelcoming, so much so that we declined after day 1 to eat or drink at the Hotel and took our patronage elsewhere, where we felt more appreciated!

Rooms and communal areas are stylish-great views and amazing artwork. The French manager of Cerise was most charming

  • Stayed August 2012, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton_ec_TYOHI, General Manager at Conrad Tokyo, responded to this review, August 19, 2012
Thank you for taking the time and trouble to write a review on Tripadvisor.

We are very sorry for the inconvenience and irritation some of our procedures have caused you and your family.
It was at no time our intention to offend you and apologize for the way the message from my team member was communicated and misunderstood, due to the language barrier. We aim to please all of our guests and to match and exceed their expectations here at a contemporary luxury hotel. This does not include guidelines in dress code and I am sorry again for the way you felt.

I would welcome an opportunity to welcome you back on a different occasion in order to show you that the Conrad Tokyo is one of the finest hotels with a superb selection of restaurants . Your experience was most unfortunate and I am really sorry for that.

I remain with kind regards & sincerely yours,

Gregor Andréewitch
General Manager
Conrad Tokyo
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Calgary, Canada
Top Contributor
114 reviews 114 reviews
49 hotel reviews
Reviews in 51 cities Reviews in 51 cities
74 helpful votes 74 helpful votes
5 of 5 stars Reviewed August 7, 2012

only 10 mn from the Fish Market (Tsukiji), this modern hotel has a top class gym and swimming pool. Also a very good Spa.
the Sushi Bar is one of the best i have found in hotels. Staff is extremely friendly and room are very large and very well presented. Ideal for business, perhaps a little pricy for tourism.

  • Stayed July 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton_ec_TYOHI, General Manager at Conrad Tokyo, responded to this review, August 13, 2012
What great feedback we have received here – thank you! We are pleased to hear that you had a fantastic stay with us at the Conrad Tokyo.
Great to hear that you liked our large guest room, luxurious spa treatment at our Mizuki Spa & Fitness and swimming pool located on the 29th floor.
We will certainly welcome an opportunity to serve you again in the near future.
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Abu Dhabi
Senior Contributor
25 reviews 25 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed August 7, 2012

We recently stayed here for 3 nights. We booked a bay view club room with access to club lounge. Check in was easy, and we were shown to our rooms. My husband had stayed before on business a couple of times, and had recommended we stay here with our son on our way back from Hawaii. The overall feel of the hotel is minimal and modern, and from the downstairs lobby you have to travel to the 28th floor for reception.The dark corridors took some getting used to, but with low lighting it felt quite tranquil. I really felt this was more suited to Business travelers. Our room on the 37th floor felt spacious and had a large bathroom, however the sliding doors on the bathroom didn't lock, so privacy not always guaranteed with a 5 year old! The club lounge was just along the corridor, offering breakfast (not a great selection), soft drinks and tea/coffee during the day, afternoon tea and snacks, and a drinks hour from 6-8 with snacks from the various restaurants in the hotel. Drinks were unlimited, and they had a good selection of wines, beers, and spirits we enjoyed this facility nightly and children were welcome, which is great compared to some other hotels club lounges. The staff were great as well. We had breakfast options, club lounge, in our room or in the Gordon Ramsey restaurant, Cerise. On our first morning we chose Cerise, and much to my astonishment I was refused entry due to the fact I had smart rubber flip flops on and was advised re spaghetti straps not being allowed either, even though there were ladies with sandals and hot pants on in the restaurant! I was flabbergasted but went back to the room to change. I later challenged this policy later in the day as nothing was advertised on the website of the hotel and was advised this wasn't the case, and the wonderful Maitre d of the restaurant, pulled out all the stops to apologise to me personally, and us a family. He really needs to be applauded for his efforts and I would say he is worth his weight in gold to the hotel, and hopefully he will pull his team into shape in the restaurant! I also need to add I had the worst eggs benedict ever at this restaurant, it had been placed under a grill and the sauce had hardened to a crust! We did mention this, as well as a hair in my potatoes! Obviously the restaurant has a dress code for lunch/dinner, but I fully expected this and would adhere accordingly. Also, the hotel does have a swimming pool, which was another reason we chose the hotel, but unfortunately you have to pay for the use of this and worked out rather expensive for a quick dip! This is not stated on the website and really should be. Also we tried to have an afternoon snack and drink in the bar twenty-eight, but was told we could have a table for 20 minutes in the non smoking area, as they were booked with afternoon tea clients who weren't guests! Very poor. We left at this point. Overall the staff are polite and hotel is in a great location and we have said we would use it again, just wish the staff knew the hotel policies and could be more accommodating for its guests.

Room Tip: Choose a club lounge room as its worth the extra to have drinks etc.,. during the day/evening as Tok...
See more room tips
  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton_ec_TYOHI, General Manager at Conrad Tokyo, responded to this review, August 27, 2012
Thank you for your valuable comments.

First of all, we are very sorry for the shortcomings you have experienced during your recent stay here at the hotel.

Regarding the dress code, it was certainly not our intention to offend you and apologize for the way the message from one of our team members. Very sorry the way you felt. Your comments on breakfast, Twenty Eight Lounge as well as bathroom sliding doors in your room have been duly noted and now being reviewed internally.

As far as the swimming pool charge is concerned, please note that we need to ensure the pool to be maintained in good condition at all times and therefore an extra service and manning involved.

Otherwise, we are very happy to hear that you overall had an enjoyable stay with us. Thank you for the good comments on our Executive Lounge located on the 37th floor. The Lounge is indeed very popular amongst our guests, who can enjoy daily breakfast, snacks and cocktails throughout their stays with the magnificent view over Tokyo Bay.

We certainly look forward to welcoming you back to the Conrad Tokyo in the near future and thank you again.
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New York City, New York
Contributor
17 reviews 17 reviews
13 hotel reviews
Reviews in 16 cities Reviews in 16 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed August 6, 2012

Stayed 6 nights here with my 2 kids for our first visit to Tokyo. The hotel is in a modern high-rise office building complex, not by any means a historic area, but very accessible by pedestrian concourse from Shiodome & Shimbashi train stations, and only a 10 minute walk to Tsukiji fish market. Rooms are large, great views and lots of cool gadgets, beautifully decorated and comfortable with fantastic bathrooms. Didn't use the hotel restaurants or bars, but all are very stylish with great views. Staff is attentive and thorough but unobtrusive. Only downside for me was the smell of cigarette smoke from the lobby bar every time you enter the 28th floor lobby/registration area. I know cigarette smoking restrictions are not yet common in Japan, but the hotel should get ahead of the times and ban smoking from common areas completely. In-room wifi expensive, but worked well. Not an inexpensive hotel, but very luxurious, would definitely stay here again, highly recommended.

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton_ec_TYOHI, General Manager at Conrad Tokyo, responded to this review, August 13, 2012
We are happy that you and your family had a fantastic stay with us.
Yes, we are located right above the subway station called Shiodome on Oedo Line and also within walking distance to the famous Ginza shopping area. Glad that you appreciated our location!
Great to hear that you enjoyed the spectacular bathroom and the magnificent view overlooking Tokyo Bay.
Regarding internet access here at the Conrad Tokyo, you may be interested to know that we do provide complimentary internet access to all of our guests in our internet kiosk located on the 28th floor and in our Executive Lounge.
Thank you for your great comments and we look forward to welcoming you back soon!
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Antwerp, Belgium
Senior Contributor
37 reviews 37 reviews
20 hotel reviews
Reviews in 25 cities Reviews in 25 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed July 30, 2012 via mobile


Ok it is not the cheapest hotel in town but it is a very nice hotel, friendly staff, great
Design, nice view and good location.

Since I'm travelling a lot, I become more and more difficult and picky. So I always see some point where I can give commen. The breakfast buffet was smaller than other Hilton hotels we have visited in Japan, but the quality was good and they have great steamed milk with honey.

Again we received an upgrade to an executive room and omg what a great view! Very modern rooms and a lot of
Gifts in te room. I like :-)

Also the executive lounge is nice, small but ok and oh I did loved the kitchen. Such a nice -feel home- experience.

Pity that we only stayed 1 night, maybe one day I will come back.

Thanks
V

  • Stayed July 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton_ec_TYOHI, General Manager at Conrad Tokyo, responded to this review, August 6, 2012
Thank you very much for your feedback in such detail.
Great that you enjoyed the spectacular bathroom, the magnificent view overlooking Tokyo Bay and facilities inclusive of the Executive Lounge on the 37th floor, where you can enjoy daily breakfast, snacks and cocktails throughout your stay.
I certainly look forward to welcoming you back to the Conrad Tokyo soon. Thank you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Conrad Tokyo

Address: 1-9-1 Higashi-Shimbashi, Minato 105-7377, Tokyo Prefecture
Phone Number:
Location: Japan > Kanto > Tokyo Prefecture > Tokyo > Minato > Odaiba / Shiodome / Shinbashi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Minato
#1 Luxury Hotel in Minato
#1 Business Hotel in Minato
#1 Romantic Hotel in Minato
#1 Family Hotel in Minato
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Conrad Tokyo 5*
Number of rooms: 289
Official Description (provided by the hotel):
Welcome to the Conrad Tokyo hotel, where legendary Conrad excellence meets the calming and inspiring design of modern day Japan. The Conrad Tokyo hotel is conveniently located just 5 minutes from the famous Ginza Shopping Street. ... more   less 
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Also Known As:
Conrad Tokyo Hotel Minato
Conrad Hotel Tokyo
Conrad Hotel Minato
Minato Conrad
Conrad Tokyo Japan

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