This hotel is in a good location in Minato. It is a walking distance from two train stations, and you can get to many parts of Tokyo easily from it. The rooms are clean, beds are comfortable, and guests are provided with many nice beauty care products. For some reason, I noticed that some Tokyo hotels did not provide any body lotions but this one provided three different types of lotion including a small body oil.
In my opinion, the customer service is okay, but needs improvement. It was not consistently good. Depending on which staff was assisting me, it could be good or bad. One example, is that I needed information and directions, and the two staff members seemed too impatient to assist me. I felt like I was bothering them.That was the only negative because I still had a good stay in this hotel.