A good, centrally located hotel within easy walking distance of hundreds of good restaurants in Ginza, close to the metro system and with a direct bus connection from Narita. The concierge staff are extremely helpful in providing directions to obscure places and speak excellent English. The rooms have free wired internet access, which is reasonably fast. The rooms are spotlessly clean with super king sized beds and the bathrooms have all the amenities you could ever want. There are three breakfast restaurants, Western, Japanese and buffet style. The Western and Japanese are good, with excellent service though slow if you arrive at 8 am with everyone else. The Western breakfast has a limited menu; buffet breakfast is next door in the Annex and not to be recommended.
This is an expensive hotel by UK standards - corporate rate via my Japanese clients was 28,000 yen per night including breakfast - and use of the pool, in a different building, is irritatingly extra at 3,000 yen per swim. But that is what you pay in Tokyo for a decent hotel, although the lobby "tea and cakes" is ridiculously expensive with hot chocolate at 1,200 yen or so. The 21st floor restaurant does superb steak, but dinner is upwards of 9,000 yen. You do not have to pay these prices in Ginza's restaurants.
One downside is noise from the 8 busy train lines that run next to the hotel. These appear not to have welded rails so produce the typical "clackity clack" sound. Rooms lower down, and at the Ginza end of the hotel are affected by the noise and the trains start running early.
I have stayed here three times over the past year; standards and service have been consistent. The hotel has a European grandeur rather than a modern feel, and is probably better suited for business than leisure travellers. It is interesting that most of the guests appear to be Japanese - I have heard very few European or US accents here.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.